MD-102 Manage and maintain devices Practice Question
You are troubleshooting an Intune-managed Windows 10 device that is not receiving a required application. Which THREE steps should you take to diagnose the issue? (Choose three.)
⚠ Common exam trap
Test-takers frequently confuse compliance policies with app delivery prerequisites; candidates often assume a non-compliant device cannot receive any apps, but Intune separates compliance from app assignment unless conditional access is explicitly configured.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the device has network connectivity
Option A is correct because an Intune-managed Windows 10 device must have network connectivity to reach the Intune service (and the Microsoft Store/CDN or Win32 app content source), otherwise it cannot download policies or the required application. Option B is correct because Intune app requirement rules (such as OS version, architecture, or minimum OS) are evaluated before delivery; if the device fails a rule, the app will not be offered or installed. Option C is correct because checking the app assignment status in the Intune console shows whether the app is targeted to the user/device group and whether the assignment is required, available, or uninstall, which directly explains why the app is not being received. Option D is not correct because compliance policies govern conditional access and device health, not app delivery; a noncompliant device can still receive required apps. Option E is not correct because a factory reset is a drastic remediation step, not a diagnostic step, and it would not identify the root cause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure the device has network connectivity
Why this is correct
Without network connectivity the device cannot reach Intune or the content delivery service to download the app. Verifying connectivity confirms the device can actually receive policy and app payloads, ruling out a fundamental delivery blocker first.
- ✓
Review the app requirement rules (e.g., OS version)
Why this is correct
Requirement rules such as OS version, architecture, or disk space determine whether Intune offers the app to the device. If the device fails any rule, the app is silently skipped, so reviewing these rules identifies eligibility mismatches.
- ✓
Check the app assignment status in the Intune console
Why this is correct
Checking assignment status in the Intune console confirms whether the app is targeted to the device's group, satisfying the need to verify delivery scope before investigating device-side failures. Assignments can be required, available, or uninstalled, and a missing or misdirected assignment prevents installation regardless of device health.
- ✗
Verify the device is compliant with compliance policies
Why it's wrong here
Compliance policy evaluates device posture, not application delivery; a non-compliant device can still receive required apps unless a conditional access rule blocks it. It is tempting because compliance gates access, but app installation failures are diagnosed through assignment scope, group membership and Intune Management Extension logs.
- ✗
Perform a factory reset on the device
Why it's wrong here
A factory reset wipes the device and re-enrols it, destroying logs and state needed for diagnosis without addressing the assignment failure. It is tempting as a last-resort remediation, but it is a destructive action, not a diagnostic step; checking assignment status, sync status and policy conflicts comes first.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Device group
A device group is a logical collection of devices managed together for applying policies, configurations, and updates in an enterprise IT environment.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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