MD-102 Manage and maintain devices Practice Question
You are troubleshooting an Intune-managed Windows 10 device that is not receiving a required application. Which THREE steps should you take to diagnose the issue? (Choose three.)
⚠ Common exam trap
Test-takers frequently confuse compliance policies with app delivery prerequisites; candidates often assume a non-compliant device cannot receive any apps, but Intune separates compliance from app assignment unless conditional access is explicitly configured.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the device has network connectivity
Network connectivity is a prerequisite for Intune-managed devices to communicate with the Microsoft Intune service. Without connectivity, the device cannot check in, download app policies, or retrieve application payloads. You should verify the device can reach endpoints like *.manage.microsoft.com and that the Windows Push Notification Services (WNS) channel is open.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure the device has network connectivity
Why this is correct
The device must be able to reach Intune to download the app.
- ✓
Review the app requirement rules (e.g., OS version)
Why this is correct
If requirements are not met, the app will not install.
- ✓
Check the app assignment status in the Intune console
Why this is correct
Assignment status shows if the app is intended for the device.
- ✗
Verify the device is compliant with compliance policies
Why it's wrong here
Compliance does not block app installation.
- ✗
Perform a factory reset on the device
Why it's wrong here
Reset is not a diagnostic step.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.