MD-102 Prepare infrastructure for devices Practice Question
You are troubleshooting a Windows device that is not receiving policies from Microsoft Intune. The device shows as 'Not evaluated' or 'Pending' in the Intune console. The device is enrolled and connected to the internet. What is the most likely cause?
⚠ Common exam trap
Watch out — candidates often assume policy delivery failures are due to compliance or certificate issues, but the MD-102 exam specifically tests the understanding that a device must actively check in with the Intune service to receive policies, and a 'Pending' status directly indicates a missed check-in.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in with the Intune service recently.
When a device shows as 'Not evaluated' or 'Pending' in the Intune console, it indicates that the Intune service has not received a recent check-in from the device. Even if the device is enrolled and connected to the internet, it must periodically communicate with the Intune service to retrieve policies; the default check-in interval is approximately 8 hours, and if the device misses this window, policies remain unevaluated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is marked as non-compliant.
Why it's wrong here
Non-compliant devices still receive policies.
- ✗
The device does not have a valid device certificate.
Why it's wrong here
Device certificates are not required for policy check-in.
- ✓
The device has not checked in with the Intune service recently.
Why this is correct
Devices must check in to receive policy updates.
- ✗
The device enrollment profile has expired.
Why it's wrong here
Expiration is for Autopilot profiles, not enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.