MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows 11 device that fails to install an Intune-managed update. The device has been offline for two weeks. After reconnecting, the update does not install. In the Intune console, the update shows 'Failed to install' with error code 0x800f0831. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume 'offline for two weeks' implies a connectivity issue (option A), but the specific error code 0x800f0831 points to a corrupted component store from missing prerequisites, not a network problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device's Windows component store is corrupted due to missing prerequisites.
Error code 0x800f0831 indicates that the Windows component store (CBS) is corrupted because a required servicing stack or prerequisite update is missing. When a device has been offline for two weeks, it may lack the necessary baseline updates that the current update depends on, causing the installation to fail even after reconnecting to the network.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device does not have internet connectivity.
Why it's wrong here
The device is reconnected.
- ✓
The device's Windows component store is corrupted due to missing prerequisites.
Why this is correct
Being offline for a long time can cause prerequisite issues, leading to this error.
- ✗
The device does not have enough disk space.
Why it's wrong here
Error code 0x800f0831 is not related to disk space.
- ✗
The update is superseded and no longer applicable.
Why it's wrong here
Superseded updates would not show as 'Failed to install'.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.