MD-102 Manage and maintain devices Practice Question
Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows 11 devices remotely? (Choose two.)
⚠ Common exam trap
Many candidates confuse policy-based actions (like deploying apps or assigning compliance policies) with immediate remote actions, which are specifically listed under the 'Device actions' menu in the Intune admin center.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Collect diagnostics
Collecting diagnostics is a remote action available in the Microsoft Intune admin center under the 'Devices' blade. It allows administrators to gather detailed logs (e.g., MDM diagnostic logs, event logs, and registry keys) from a Windows 11 device without user interaction, which is critical for troubleshooting issues remotely.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Collect diagnostics
Why this is correct
Remote diagnostics collection is a remote action.
- ✗
Deploy a line-of-business app
Why it's wrong here
This is an app deployment, not a remote action.
- ✓
Restart the device
Why this is correct
Remote restart is a standard remote action in Intune.
- ✗
Create a VPN profile
Why it's wrong here
This is a configuration policy, not a remote action.
- ✗
Assign a compliance policy
Why it's wrong here
This is a policy assignment, not a remote action.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.