MD-102 Manage and maintain devices Practice Question
Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows 11 devices remotely? (Choose two.)
⚠ Common exam trap
Many candidates confuse policy-based actions (like deploying apps or assigning compliance policies) with immediate remote actions, which are specifically listed under the 'Device actions' menu in the Intune admin center.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Collect diagnostics
Option A (Collect diagnostics) is correct because the Intune admin center provides a remote action on Windows 11 devices that gathers diagnostic logs from the device and uploads them to Intune for troubleshooting. Option C (Restart the device) is correct because Intune offers a remote restart action that sends a command to the Windows 11 device to reboot it without requiring physical access. The other options are not remote device actions: deploying a line-of-business app, creating a VPN profile, and assigning a compliance policy are configuration or policy management tasks performed on the Intune service, not direct remote actions executed against a specific enrolled device.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Collect diagnostics
Why this is correct
Collect diagnostics is a remote action in the Intune admin center that pulls Windows 11 device logs and uploads them for review, satisfying the requirement to manage devices remotely without physical access or user intervention.
- ✗
Deploy a line-of-business app
Why it's wrong here
Deploying a line-of-business app installs software through the Intune management extension; it is configuration delivery, not a remote action against a device. It is tempting because app deployment is performed in the Intune admin center and is the correct choice when you need to distribute required applications to Windows 11 endpoints.
- ✓
Restart the device
Why this is correct
Restarting a device is a built-in remote action in the Microsoft Intune admin center, issued via the device's management channel without user interaction. It satisfies the stem's remote-management constraint directly, letting administrators reboot Windows 11 endpoints to apply updates or clear faults.
- ✗
Create a VPN profile
Why it's wrong here
A VPN profile is a configuration payload delivered by Intune, so it provisions settings rather than performing a remote action on a device. It is tempting because VPN profiles are created in the Intune admin center and target Windows 11 devices, making them the right choice when you need to distribute connection settings, not act remotely.
- ✗
Assign a compliance policy
Why it's wrong here
Compliance policies are assigned to users or device groups to evaluate settings and report state; they do not push configuration or execute remote actions on a device. Assignment targets devices, not live sessions. It is tempting because compliance results drive Conditional Access, which is a legitimate governance scenario, but not remote management.
Go deeper
Related to this question
Learn chapter
Deploying Applications with Intune
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.