MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows 10 device that is not receiving a required security policy from Intune. The device shows as 'Not compliant' in the Intune console. Which TWO actions should you take to resolve the issue?
⚠ Common exam trap
It's easy for candidates to confuse Intune MDM policy delivery with traditional on-premises Group Policy, leading them to select the gpupdate command (Option E) instead of recognizing that Intune relies on OMA-DM sync and network connectivity.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the device is in the correct Microsoft Entra ID group targeted by the policy.
Intune security policies are assigned to Microsoft Entra ID groups. If the device is not a member of the targeted group, it will not receive the policy, resulting in a 'Not compliant' status. Verifying group membership ensures the policy scope is correctly applied.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure the device is in the correct Microsoft Entra ID group targeted by the policy.
Why this is correct
Correct. Group assignment is essential for policy delivery.
- ✗
Reissue the user's Microsoft 365 license from the admin center.
Why it's wrong here
Incorrect. Licensing does not affect policy delivery.
- ✗
Reset the device's enrollment state via the Company Portal.
Why it's wrong here
Incorrect. Resetting enrollment is not a standard troubleshooting step.
- ✓
Verify that the device has an active internet connection and can reach Intune services.
Why this is correct
Correct. Connectivity is required for policy check-in.
- ✗
Run Invoke-Command to remotely execute gpupdate /force.
Why it's wrong here
Incorrect. Intune policies do not use Group Policy update commands.
Visual reference
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Security policy
A security policy is a formal set of rules and guidelines that an organization establishes to protect its information assets and technology resources.
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.