The answer is to verify that the device has an active internet connection and can reach Intune services, and to confirm the device is a member of the correct Microsoft Entra ID group. These two actions are critical because Intune security policies are assigned to Entra ID groups, not individual devices; if the device is not in the targeted group, the policy will never apply, leaving it ‘Not compliant.’ Additionally, without a stable internet connection, the device cannot check in with Intune to receive or report policy status. On the MD-102 exam, this scenario tests your understanding of policy targeting and connectivity prerequisites—a common trap is to immediately blame the policy configuration itself rather than verifying group membership or network reachability. Remember the mnemonic “Group and Gateway”: always check group membership first, then the device’s gateway to the cloud.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are troubleshooting a Windows 10 device that is not receiving a required security policy from Intune. The device shows as 'Not compliant' in the Intune console. Which TWO actions should you take to resolve the issue?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the device is in the correct Microsoft Entra ID group targeted by the policy.
Option A is correct because Intune security policies are assigned to Microsoft Entra ID groups. If the device is not a member of the targeted group, it will not receive the policy, resulting in a 'Not compliant' status. Verifying group membership ensures the policy scope is correctly applied.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Ensure the device is in the correct Microsoft Entra ID group targeted by the policy.
Why this is correct
Correct. Group assignment is essential for policy delivery.
Related concept
Read the scenario before looking for a memorised answer.
✗
Reissue the user's Microsoft 365 license from the admin center.
Why it's wrong here
Incorrect. Licensing does not affect policy delivery.
✗
Reset the device's enrollment state via the Company Portal.
Why it's wrong here
Incorrect. Resetting enrollment is not a standard troubleshooting step.
✓
Verify that the device has an active internet connection and can reach Intune services.
Why this is correct
Correct. Connectivity is required for policy check-in.
Related concept
Read the scenario before looking for a memorised answer.
✗
Run Invoke-Command to remotely execute gpupdate /force.
Why it's wrong here
Incorrect. Intune policies do not use Group Policy update commands.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Intune MDM policy delivery with traditional on-premises Group Policy, leading them to select the gpupdate command (Option E) instead of recognizing that Intune relies on OMA-DM sync and network connectivity.
Trap categories for this question
Command / output trap
Incorrect. Intune policies do not use Group Policy update commands.
Detailed technical explanation
How to think about this question
Intune uses the OMA-DM protocol to push policies to Windows 10 devices. The device must have an active internet connection and be able to reach the Intune service endpoints (e.g., manage.microsoft.com) to sync policy. A common subtlety is that even if the device is in the correct group, a sync failure due to network restrictions (e.g., proxy or firewall blocking the MDM endpoints) can cause the policy not to apply, making Option D equally critical.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Ensure the device is in the correct Microsoft Entra ID group targeted by the policy. — Option A is correct because Intune security policies are assigned to Microsoft Entra ID groups. If the device is not a member of the targeted group, it will not receive the policy, resulting in a 'Not compliant' status. Verifying group membership ensures the policy scope is correctly applied.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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