MD-102 Manage and maintain devices Practice Question
A user's device is marked as 'Noncompliant' in Microsoft Intune due to missing required updates. The device is configured with a compliance policy that requires a minimum OS version. The user claims the device is up-to-date. What should you verify first?
⚠ Common exam trap
The trap here is that candidates may jump to verifying policy assignment or connectivity, overlooking that the most direct and immediate verification is the actual OS version on the device, which is the specific attribute being evaluated by the compliance policy.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The current OS version on the device.
The first step in troubleshooting a noncompliant device due to a missing minimum OS version is to verify the actual OS version currently installed on the device. The user's claim that the device is up-to-date may be based on a misunderstanding of what version is required, or the device may have pending updates that have not been applied. Intune compliance policies evaluate the OS version reported by the device during check-in, so confirming the exact build number against the policy requirement is the logical starting point.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The current OS version on the device.
Why this is correct
The device might not have the required OS version.
- ✗
The user's license status.
Why it's wrong here
License status does not affect compliance.
- ✗
The compliance policy is assigned to the device.
Why it's wrong here
If it's showing noncompliant, the policy is assigned.
- ✗
The device is connected to the internet.
Why it's wrong here
Connectivity does not affect compliance status directly.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance policy
A compliance policy is a set of rules that ensures devices, users, and applications meet an organization's security and regulatory requirements before they can access corporate resources.
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.