MD-102 Prepare infrastructure for devices Practice Question
You are troubleshooting a Windows 10 device that fails to enroll in Microsoft Intune. The device shows error code 0x8018000b. You verify that the user has a valid Intune license and that the device is running Windows 10 Pro. What is the most likely cause of the enrollment failure?
⚠ Common exam trap
Watch out — candidates often assume error 0x8018000b is a licensing or connectivity issue, but it specifically indicates that enrollment is administratively blocked, not that the device is unsupported or offline.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
MDM enrollment is blocked by a local Group Policy or registry setting.
Error 0x8018000b indicates that the device is not allowed to enroll, typically because MDM enrollment is blocked by a local Group Policy or registry setting. Even with a valid license and Windows 10 Pro, if the 'MDM Enrollment' policy is disabled or the 'Enrollment automatic' registry key is misconfigured, the enrollment attempt will fail with this specific error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is running Windows 10 Home edition.
Why it's wrong here
Pro edition supports Intune enrollment.
- ✓
MDM enrollment is blocked by a local Group Policy or registry setting.
Why this is correct
This error code indicates enrollment is disabled via policy.
- ✗
The device is not connected to the internet.
Why it's wrong here
Network issues would result in a different error.
- ✗
The device has an expired certificate required for enrollment.
Why it's wrong here
Certificate errors have different codes.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.