MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows device that is not receiving policies from Intune. Which TWO actions should you take?
⚠ Common exam trap
Test-takers frequently confuse policy delivery issues with authentication or app-level controls, leading them to select Conditional Access or app protection policies instead of focusing on the fundamental enrollment and sync prerequisites.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the device is enrolled in Intune
A device must be enrolled in Intune to receive policies; if enrollment is missing, the device will not appear in the Intune console and cannot process MDM policies. Verifying enrollment status (e.g., via Settings > Accounts > Access work or school) confirms the device is managed and can receive policy payloads.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure a Conditional Access policy
Why it's wrong here
Conditional Access does not affect policy delivery.
- ✗
Reset the user's password
Why it's wrong here
User credentials do not affect policy delivery.
- ✓
Verify the device is enrolled in Intune
Why this is correct
Device must be enrolled to receive policies.
- ✓
Check the device sync status in the Intune console
Why this is correct
Sync status shows if policies are pending or failed.
- ✗
Review the app protection policy assignment
Why it's wrong here
App protection policies are for app data, not device policy delivery.
Go deeper
Related to this question
Learn chapter
Configuring Compliance Policies
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.