The answer is to check the device sync status in the Intune console and verify the device is enrolled. These two actions are correct because Intune policy delivery relies on a confirmed enrollment state and a successful sync cycle to push configurations to the Windows client; without both, the device simply will not receive new or updated policies, regardless of other settings. On the MD-102 exam, this tests your understanding of the core policy delivery pipeline, often appearing as a distractor-laden question where options like Conditional Access or app protection policies seem plausible but do not directly address delivery failures. A common trap is to focus on user credentials or network connectivity, but the root cause is almost always a missing enrollment or a stale sync. Memory tip: think “Enroll and Sync” — if the device isn’t enrolled, it’s invisible; if it hasn’t synced, it’s stuck in the past.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are troubleshooting a Windows device that is not receiving policies from Intune. Which TWO actions should you take?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the device is enrolled in Intune
Check the device sync status in Intune and verify the device is enrolled. App protection policies are for app configuration, not device policy delivery. Conditional Access policies do not directly affect policy delivery. Checking user credentials does not resolve policy delivery issues.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Configure a Conditional Access policy
Why it's wrong here
Conditional Access does not affect policy delivery.
✗
Reset the user's password
Why it's wrong here
User credentials do not affect policy delivery.
✓
Verify the device is enrolled in Intune
Why this is correct
Device must be enrolled to receive policies.
Related concept
Read the scenario before looking for a memorised answer.
✓
Check the device sync status in the Intune console
Why this is correct
Sync status shows if policies are pending or failed.
Related concept
Read the scenario before looking for a memorised answer.
✗
Review the app protection policy assignment
Why it's wrong here
App protection policies are for app data, not device policy delivery.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify the device is enrolled in Intune — Check the device sync status in Intune and verify the device is enrolled. App protection policies are for app configuration, not device policy delivery. Conditional Access policies do not directly affect policy delivery. Checking user credentials does not resolve policy delivery issues.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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