MD-102 Prepare infrastructure for devices Practice Question
A company uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are unable to connect to the corporate Wi-Fi network. The Wi-Fi profile is deployed via Intune. Which troubleshooting step should you take first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the Intune console for Wi-Fi profile assignment and conflict status
Checking the Intune console for Wi-Fi profile assignment and conflict status is the fastest way to identify deployment issues, such as the profile not being assigned to the affected devices or conflicts with other profiles. Option A is wrong because recreating the profile may not address the root cause and could be time-consuming without first verifying the current assignment. Option B is wrong because running 'netsh wlan show profiles' only lists profiles stored locally and does not show Intune deployment status. Option D is wrong because reviewing Microsoft Entra ID sign-in logs does not show Wi-Fi profile status or assignment conflicts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Recreate the Wi-Fi profile in Intune with new settings
Why it's wrong here
Recreating the profile discards the existing configuration before any evidence is gathered, so the actual cause of the post-update failure is never identified. It is tempting because redeploying a profile is the standard remedy when Intune policy is confirmed corrupt or stale, but that diagnosis must come first.
- ✗
Run the 'netsh wlan show profiles' command on affected devices
Why it's wrong here
Listing cached profiles only confirms the SSID exists on the device; it reveals nothing about why association or authentication now fails after the update. It is tempting because netsh wlan commands are the standard way to inspect saved wireless configurations, and would be the right first step when a profile is missing or misconfigured locally.
- ✓
Check the Intune console for Wi-Fi profile assignment and conflict status
Why this is correct
Verifying profile assignment and conflict status in the Intune console first confirms whether the Wi-Fi profile actually reached affected devices, since a misassigned or conflicting profile would prevent the network settings from applying. This isolates configuration causes before investigating device-side or network-side faults.
- ✗
Review Microsoft Entra ID sign-in logs for authentication failures
Why it's wrong here
Entra ID sign-in logs record identity authentication events, not 802.1X or Wi-Fi association failures, so they cannot show why the wireless connection drops. It is tempting because Entra ID is central to Conditional Access and device compliance, and sign-in logs would be correct for diagnosing token or sign-in failures.
Go deeper
Related to this question
Learn chapter
Planning Deployment and Architecture
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Microsoft Entra ID
Microsoft Entra ID is a cloud-based identity and access management service that lets employees sign in and access resources both inside and outside of your organization.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.