ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) (CIS-ITSM) (CIS-ITSM) — Questions 376–450

An organization is implementing Change Management and needs to configure Maintenance and Blackout schedules. Which THREE characteristics apply to cmn_schedule records used in this context? (Choose three.)

When configuring a custom Change Model, which property determines the flow of the Change Request?

Which THREE components must be configured to use the Major Incident Management features?

A Problem task is assigned to a vendor group. The vendor updates the task via an inbound email action. The administrator wants to ensure that the inbound email sender is validated against the vendor company record before updating the task. Where should this validation be implemented?

What is the correct order of operations when an incident meets criteria for both a standard SLA and an SLA pause condition?

An administrator needs to configure Blackout Schedules so that no changes can be scheduled during end-of-quarter financial processing. Which application should the administrator use to create this restriction?

An administrator is troubleshooting why conflict detection is not running when changes are updated via a REST API integration. Which condition in the conflict detection business rule might prevent execution during API calls?

Which user role is required by default to create, manage, and close incident records within the standard ServiceNow IT Service Management application?

Which TWO of the following fields are typically mandatory to advance a Change Request to 'Review'?

An organization requires that when a user submits an order guide, the fulfillment workflow needs to evaluate rules to determine which catalog items are included based on user input. Where are these rules defined?

When resolving an incident, the system automatically checks for related resolved incidents. What feature provides this functionality?

Which TWO are common types of changes in ServiceNow?

A team is importing asset and CI data from an external asset management tool. They want to ensure that when a CI is deleted in the external tool, it is also deleted in the ServiceNow CMDB. Which IRE payload setting accomplishes this?

A company needs to retire an outdated legacy payroll service. Before deleting or deactivating the service record in ServiceNow, what critical step should an implementation specialist perform to ensure historical incident and change reporting remains intact?

An enterprise requires that when a Major Incident is declared, a dedicated Child Incident task is automatically created for each affected business service found in the Business Service CI relationship. Which out-of-the-box feature supports this specialized workflow?

When a change request moves to the 'Review' state, what is the primary objective of this phase?

Which THREE of the following are valid ways to trigger the Major Incident Management workflow?

Which THREE fields on a Problem record are typically editable when the problem is in the 'Assess' state, prior to root cause analysis? (Choose three.)

Which THREE of the following are benefits of using CI Class Manager? (Choose three.)

Which field must be populated to allow the 'Resolution' tab to be visible or actionable?

Which module allows an administrator to define how incidents are escalated?

A Major Incident is declared. Which THREE of the following actions are automatically performed or enabled by the Major Incident Management plugin?

An incident is associated with a Parent incident. What behavior does ServiceNow exhibit regarding state changes between parent and child incidents out of the box?

During an import of server CIs, duplicate records are being created because different data sources send serial numbers in different cases (uppercase vs lowercase). Which configuration in Identification and Reconciliation Engine (IRE) will prevent this issue?

An administrator needs to configure Problem Management properties to automatically close related incidents when a Problem is closed. Where are these global properties accessed?

A fulfillment team requires a workflow to dynamically branch based on the value of a choice variable selected in a Catalog Item. Which activity should be placed in the Flow Designer flow to evaluate this condition?

An enterprise uses custom change states. Where must an administrator define these new states to ensure proper integration with the Change State Model framework?

An administrator needs to review the overall CMDB health scores for Completeness, Correctness, and Compliance across all classes. Which application and module should they navigate to?

An enterprise requires that a specific workflow stage set on the Requested Item (sc_req_item) is dynamically updated based on custom fulfillment states. Which mechanism should be used to synchronize workflow stages with custom choices on the state field?

Which state does an Emergency Change typically enter immediately upon creation?

A team uses Problem Tasks to divide root cause investigations. A requirement states that a Problem record cannot be moved to 'Fix In Progress' until all child Problem Tasks are in either 'Closed Complete' or 'Closed Skipped' state. How should an administrator configure this validation?

You are designing an integration where incidents are created via an API. How do you ensure that 'Assignment Rules' are triggered?

An ITIL process owner wants to ensure that when a Problem record is set to 'Resolved', the 'Root cause' field is mandatory. Which out-of-the-box or configurable feature should be verified or adjusted?

Which THREE of the following statements are true regarding Identification and Reconciliation Engine (IRE) processing? (Choose three.)

Where do you configure the email notification that is sent to the 'Caller' when an incident is resolved?

Which user role is required by default to create, manage, and close Problem records in ServiceNow?

An organization wants to ensure that whenever a Normal Change is set to 'Assess', an automatic risk assessment questionnaire is sent to the change assignee. Which mechanism triggers this assessment out of the box?

What must be defined in the CAB Definition to ensure the right people are invited to the CAB meeting?

Which form component is used to quickly search the Knowledge Base based on incident short description?

An incident has been inactive in the 'Resolved' state for a specific number of days defined by system properties. Which out-of-the-box scheduled job automatically moves it to 'Closed'?

A change practitioner is scheduling a change and needs to verify if any 'Blackout Schedules' apply. Where are Blackout Schedules created and managed in ServiceNow?

When configuring CAB meeting definitions, how can an administrator ensure that only High-risk changes are automatically pulled into the meeting agenda?

Which field on a Change Request indicates whether the change was successful, successful with issues, or unsuccessful during the Post Implementation Review?

When designing a Record Producer that maps user input to the Incident table, an administrator notices that the 'Caller' field on Incident is not populating correctly even though the variable is mapped to 'caller_id'. What is the most likely reason?

Which application menu in ServiceNow provides access to the CAB Workbench?

An administrator wants to add a custom field called 'Root Cause Category' to the Problem table. What is the recommended best practice for naming the column name in ServiceNow?

When creating a Catalog Client Script, what is the purpose of selecting 'Mobile / Service Portal' as the UI type?

A catalog administrator needs to create a collection of variables that can be reused across multiple catalog items. Which feature should they use?

Which state is the Change Request in after it has been approved by the CAB and is ready for implementation?

You want to hide the 'Impact' field from all users except those with the 'admin' role. What is the most secure way to do this?

When managing known errors, what is the primary purpose of a Known Error Article in ServiceNow Problem Management?

An administrator wants to configure SLA definitions specifically for Problem Management. Where should the SLA definition be targeted so it only applies to Problem records?

What is the definition of a 'Known Error' in ITIL and ServiceNow Problem Management?

Which field on the Incident form indicates the urgency of the issue from the user's perspective?

A fulfillment team requires that specific tasks within a Catalog Task activity are assigned dynamically based on the value of a variable selected by the user in the catalog item. How can an administrator achieve this in the Workflow designer?

A change manager needs to review the history of a change request, including all state transitions and approval decisions. Which related list on the Change Request form provides this audit trail?

A customized Problem workflow utilizes legacy workflow engine. During testing, a workflow timer activity fails to resume after a server restart. What is the most likely cause related to workflow engine execution?

What is the purpose of the 'Outages' related list on a Problem record?

Which THREE entities can be associated as 'Affected CIs' or related configuration items in ServiceNow ITSM problem handling? (Choose three.)

An organization wishes to customize the Risk Assessment questionnaire to include custom branching logic based on the user's previous answer. Which module is used to design and manage these assessments?

When configuring a CAB meeting definition, what does the 'Duration' field specify?

An administrator needs to track how many times an incident has been reassigned between different assignment groups to measure process efficiency. Which feature or field type natively captures and displays this movement?

During an order guide configuration, an administrator needs to ensure that specific catalog items are automatically added to the cart based on the user's answers in the initial 'Describe Needs' prompt. Where should the administrator define this logic?

An IT team is creating a new service for employees to request standard laptop hardware. According to the Common Service Data Model (CSDM), where does this requestable item sit in relation to the Service Portfolio?

A security requirement states that when a Problem record is marked with a Priority of 'Critical', only members of the assigned Problem group can view the record, overriding standard department-based ACLs. How should this be implemented?

Which THREE factors can be used by the Change Conflict Detection engine to identify a conflict?

Which TWO options represent valid ways an end user (caller) can check the status of their submitted incident? (Choose two.)

An organization uses custom pricing for specific catalog items based on user attributes or quantities. Where is item pricing primarily configured for a standard catalog item?

Which role is the minimum required to read and update incident records?

When assessing the risk of a change, which component calculates the risk score based on the risk and impact questions?

Which TWO change types are recognized out-of-the-box in ServiceNow Change Management? (Choose two.)

An administrator needs to create a variable that is shared across multiple catalog items in ServiceNow. Which feature should the administrator use to achieve this efficiently without recreating the variables each time?

When configuring User Criteria to restrict a catalog item so that only members of the 'HR' department can view it, where should this user criteria be attached?

Which THREE components are part of the standard Common Service Data Model (CSDM) conceptual framework related to SPM? (Choose three.)

Which TWO tabs or related lists on a Catalog Item form are used to manage User Criteria for visibility? (Choose two.)