CIS-ITSM Incident Management Practice Question
When resolving an incident, the system automatically checks for related resolved incidents. What feature provides this functionality?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Related Incidents logic.
Incident 'Related Records' and the 'Related Incidents' list/feature often use the 'Related Incidents' UI Policy or Business Rule to suggest correlation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Knowledge Management.
Why it's wrong here
Knowledge management is for resolving via articles, not finding related incidents.
- ✗
Incident Deflection.
Why it's wrong here
Deflection is used in self-service, not incident resolution.
- ✓
Related Incidents logic.
Why this is correct
ServiceNow includes OOB logic to flag related incidents based on CI or service.
- ✗
Problem Management.
Why it's wrong here
Problem management is for root cause analysis.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.