CIS-ITSM Change Management Practice Question
Which state does an Emergency Change typically enter immediately upon creation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assess
Emergency Changes skip initial approvals and start in the 'Assess' state to expedite work.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
New
Why it's wrong here
New is for standard changes.
- ✗
Implement
Why it's wrong here
Implementation happens after approval.
- ✗
Scheduled
Why it's wrong here
They do not follow standard scheduling.
- ✓
Assess
Why this is correct
Emergency changes bypass standard queueing into New.
- ✗
Closed
Why it's wrong here
Closed is final.
About these practice questions
One of 501 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.