CIS-ITSM Change Management Practice Question
An administrator needs to configure Blackout Schedules so that no changes can be scheduled during end-of-quarter financial processing. Which application should the administrator use to create this restriction?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System Scheduler > Schedules
Blackout schedules are created using Schedule records (sys_schedules) within the Core UI, which are then referenced by the Change Management conflict engine.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
System Scheduler > Schedules
Why this is correct
Schedules and Schedule Entries define blackout periods, maintenance windows, and operational hours referenced by Change conflict engines.
- ✗
Change Management > Administration > Blackout Policies
Why it's wrong here
Blackout Policies is not the standard navigation path; schedule entries are managed via System Scheduler or Schedule modules.
- ✗
Change Management > CAB Definitions > Blackouts
Why it's wrong here
CAB definitions manage meeting series and agendas, not blackout calendar entries.
- ✗
Service Level Management > Schedule Configuration
Why it's wrong here
SLA schedules govern response and resolution times, not change blackout windows.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.