CIS-ITSM Service Catalog And Request Management Practice Question
An organization uses custom pricing for specific catalog items based on user attributes or quantities. Where is item pricing primarily configured for a standard catalog item?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Catalog Item form (Price and Recurring Price fields)
Standard catalog items have a Price and Recurring price field directly on the catalog item record, supplemented by variable pricing if applicable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Workflow transition conditions
Why it's wrong here
Workflows dictate process steps, not pricing configuration.
- ✗
Service Level Agreement (SLA) definition
Why it's wrong here
SLAs measure time-based fulfillment targets, not pricing.
- ✗
Order Guide Rule Base
Why it's wrong here
Order guides orchestrate multiple items, they do not store pricing master data.
- ✓
Catalog Item form (Price and Recurring Price fields)
Why this is correct
Base pricing is set directly on the catalog item form using the Price and Recurring Price fields.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.