CIS-ITSM Change Management Practice Question
A change practitioner is scheduling a change and needs to verify if any 'Blackout Schedules' apply. Where are Blackout Schedules created and managed in ServiceNow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedules module (cmn_schedule table)
Blackout and maintenance schedules are managed under Service Management > Schedules or System Scheduler > Schedules.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data Policies table
Why it's wrong here
Data policies handle field enforcement.
- ✗
CI Class Manager
Why it's wrong here
CI Class Manager manages class definitions.
- ✓
Schedules module (cmn_schedule table)
Why this is correct
Schedules are defined in cmn_schedule and used for blackout and maintenance windows.
- ✗
Change Properties > Blackout tab
Why it's wrong here
Properties control behavior, but schedule records themselves are managed in the Schedules module.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.