CIS-ITSM Problem Management Practice Question
Which THREE fields on a Problem record are typically editable when the problem is in the 'Assess' state, prior to root cause analysis? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Short description
In early states like New and Assess, fields like Short Description, Description, Assignment Group, Priority, and Configuration Item are fully editable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Short description
Why this is correct
Short description remains editable during assessment.
- ✓
Assignment group
Why this is correct
Assignment group can be updated during triage and assessment.
- ✗
Sys_created_on timestamp
Why it's wrong here
System timestamps are generated upon insert and cannot be manually modified under normal operational conditions.
- ✓
Configuration item
Why this is correct
The CI can be modified or set during initial assessment.
- ✗
System sys_id (read-only system identifier)
Why it's wrong here
sys_id is system-generated and permanently read-only.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.