CIS-ITSM Problem Management Practice Question
A customized Problem workflow utilizes legacy workflow engine. During testing, a workflow timer activity fails to resume after a server restart. What is the most likely cause related to workflow engine execution?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The system scheduler (sys_trigger) or workflow event queue processing encountered an issue
Workflow timers rely on the system scheduler (sys_trigger). If the scheduler is misconfigured or frozen, workflow timers fail to resume.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The browser cache needs clearing
Why it's wrong here
Browser cache has no effect on server-side workflow timer triggers.
- ✓
The system scheduler (sys_trigger) or workflow event queue processing encountered an issue
Why this is correct
Workflow timers depend on scheduled jobs in sys_trigger to wake up and resume execution.
- ✗
The user session expired
Why it's wrong here
Workflows execute server-side independently of user interactive sessions.
- ✗
The Problem form layout was modified
Why it's wrong here
Form layouts affect visual rendering, not backend workflow execution engines.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.