CIS-ITSM Change Management Practice Question
When a change request moves to the 'Review' state, what is the primary objective of this phase?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conducting a Post Implementation Review (PIR) to verify success and capture lessons learned
The review phase ensures the change was successful, checks for incidents caused by the change, and performs PIR (Post Implementation Review).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assigning implementation tasks to resolver groups
Why it's wrong here
Tasks are assigned and executed during the implementation phase.
- ✓
Conducting a Post Implementation Review (PIR) to verify success and capture lessons learned
Why this is correct
The review stage is dedicated to PIR and verifying that the change achieved its objectives without unintended incidents.
- ✗
Performing initial conflict detection
Why it's wrong here
Conflict detection runs when scheduling a change, long before the review state.
- ✗
Running automated risk assessments
Why it's wrong here
Risk assessments are performed earlier in the lifecycle, prior to authorization.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.