CIS-ITSM Incident Management Practice Question
A Major Incident is declared. Which THREE of the following actions are automatically performed or enabled by the Major Incident Management plugin?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Access to the Major Incident Workbench.
Major Incident Management functionality provides specific workflows to handle high-impact incidents.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Access to the Major Incident Workbench.
Why this is correct
The workbench is the central view for managing major incidents.
- ✗
Automatic assignment to the Service Desk manager.
Why it's wrong here
Assignment is determined by assignment rules, not by the status change itself.
- ✓
Communication plan tasks are generated.
Why this is correct
Communication plans are a core feature of the Major Incident Management lifecycle.
- ✓
Creation of a Major Incident Candidate record.
Why this is correct
Candidates are the precursor to a Major Incident.
- ✗
Automatic closure of all related incidents.
Why it's wrong here
Related incidents are typically linked, not closed automatically.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.