CIS-ITSM Change Management Practice Question
An administrator is troubleshooting why conflict detection is not running when changes are updated via a REST API integration. Which condition in the conflict detection business rule might prevent execution during API calls?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The business rule checks if the update modifies schedule-related fields (like planned start/end or CI) and runs accordingly
Business rules often check 'current.isAction()' or execution context (e.g. checking if it is an interactive session or if relevant schedule fields changed).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Conflict detection requires an interactive web browser session
Why it's wrong here
Conflict detection is a server-side engine and runs via business rules regardless of interaction method.
- ✓
The business rule checks if the update modifies schedule-related fields (like planned start/end or CI) and runs accordingly
Why this is correct
Conflict detection only runs when fields impacting scheduling or CI assignment are modified to optimize performance.
- ✗
REST APIs inherently disable all database business rules globally
Why it's wrong here
REST APIs execute business rules unless explicitly instructed otherwise with specific headers.
- ✗
Integration accounts lack read access to the cmdb_ci table
Why it's wrong here
Lack of read access causes security errors, not silent skipping of conflict logic.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.