CIS-ITSM Change Management Practice Question
Which TWO are common types of changes in ServiceNow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Emergency
Normal, Standard, and Emergency are the three standard change types.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Risk-based
Why it's wrong here
Not a type.
- ✗
Scheduled
Why it's wrong here
Scheduling is a state, not a type.
- ✓
Emergency
Why this is correct
Standard type.
- ✓
Normal
Why this is correct
Standard type.
- ✗
Routine
Why it's wrong here
Not a standard type.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.