CIS-ITSM Service Portfolio Management Practice Question
A company needs to retire an outdated legacy payroll service. Before deleting or deactivating the service record in ServiceNow, what critical step should an implementation specialist perform to ensure historical incident and change reporting remains intact?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the Lifecycle stage to 'Retired' and remove it from active portfolios
Services should have their lifecycle stage updated to 'Retired' rather than deleted to preserve referential integrity for historical reporting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Update the Lifecycle stage to 'Retired' and remove it from active portfolios
Why this is correct
Setting the lifecycle stage to 'Retired' maintains foreign key relationships while removing it from active service availability.
- ✗
Delete all downstream Application Service mappings
Why it's wrong here
Deleting mappings breaks historical ticket references tied to those CIs.
- ✗
Purge all historical incident records associated with the service
Why it's wrong here
Purging historical data destroys audit trails and reporting capability.
- ✗
Convert the service record into an Application Service CI
Why it's wrong here
Conversion changes the architectural model, which does not address retirement and reporting integrity.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.