ServiceNow · Official Blueprint · Last reviewed May 2026
The official ServiceNow CIS-ITSM exam covers 6 domains. The vendor does not publish percentage weights for these domains — treat each as an equal part of the exam blueprint.
Covers the topics, concepts, and applied skills examined under the Incident Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Incident Management questionsCovers the topics, concepts, and applied skills examined under the Service Portfolio Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Service Portfolio Management questionsCovers the topics, concepts, and applied skills examined under the Problem Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Problem Management questionsCovers the topics, concepts, and applied skills examined under the Change Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Change Management questionsCovers the topics, concepts, and applied skills examined under the CMDB domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice CMDB questionsCovers the topics, concepts, and applied skills examined under the Service Catalog And Request Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Service Catalog And Request Management questionsThe vendor does not currently publish percentage weights for these domains, so Courseiva does not rank them by weight.
Work through each domain systematically — cover fundamentals first, then applied and scenario-based topics.
Never skip a domain regardless of perceived importance. Full coverage is required to pass.
Use Courseiva domain analytics to track your accuracy per domain and route extra questions to your weak areas.
Courseiva tracks your accuracy per domain automatically and routes you toward your weakest areas — no manual configuration needed.