CIS-ITSM Change Management Practice Question
An organization is implementing Change Management and needs to configure Maintenance and Blackout schedules. Which THREE characteristics apply to cmn_schedule records used in this context? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedules can be referenced by conflict detection to identify blackout violations
Schedules support child schedules, time zones, and recurrence rules, and can be referenced by conflict detection for blackouts and maintenance windows.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedules are automatically generated by ITOM Discovery based on server reboots
Why it's wrong here
Discovery does not automatically generate cmn_schedule records for maintenance windows.
- ✓
Schedules can be referenced by conflict detection to identify blackout violations
Why this is correct
Conflict detection checks blackout schedules to warn or block changes during prohibited times.
- ✓
Schedules can define recurring windows of time (such as weekly maintenance windows)
Why this is correct
Schedules support recurrence rules for recurring maintenance windows.
- ✓
Schedules can include time zone considerations for global organizations
Why this is correct
Schedules support time zone configurations for accurate window evaluation.
- ✗
Schedules are strictly limited to single-day events and cannot span multiple days
Why it's wrong here
Schedules can span multiple days and include complex date ranges.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.