Your organization uses Power Automate to automate the creation of support tickets in ServiceNow when a critical alert is triggered in Microsoft Sentinel. The flow uses the 'When a new alert is created' trigger from Sentinel. The flow runs but no tickets are created. You check the Sentinel log and see that alerts are being generated. What should you investigate first?
Filter may exclude critical alerts.
Why this answer
The flow uses a trigger condition or filter query that may be set to only fire for specific alert severity levels or types. If the filter is misconfigured, critical alerts might be filtered out even though they are generated in Sentinel. Option A is incorrect because the flow runs, so it is enabled.
Option B is incorrect because the issue is not about data connector installation; alerts are appearing in Sentinel logs. Option D is incorrect because if the ServiceNow connector were misconfigured, the flow might fail at a later step, but the issue is likely that the trigger is not firing due to the filter.