A company uses Dynamics 365 Sales and wants to automatically send a follow-up email to a customer when an opportunity is marked 'Closed Won'. They need a solution that requires no custom code. What should they use?
Power Automate can trigger on opportunity status change and send email via connector.
Why this answer
Power Automate is the correct choice because it provides a no-code workflow automation platform that can trigger a flow when an opportunity's status changes to 'Closed Won' in Dynamics 365 Sales. It uses a prebuilt connector to Dynamics 365 to send an email via the Office 365 Outlook connector, requiring no custom code or development effort.
Exam trap
The trap here is that candidates often confuse Power Automate with Power Apps, mistakenly thinking a custom app is needed to send the email, when in fact Power Automate's trigger-based workflow is the correct no-code solution for automated actions on record changes.
How to eliminate wrong answers
Option A is wrong because Power Apps is a low-code application development platform for building custom apps, not for creating automated workflows or triggers based on record status changes. Option C is wrong because Power BI is a business analytics and visualization tool, not capable of triggering automated email actions. Option D is wrong because Power Virtual Agents is a chatbot creation platform that requires user interaction and cannot autonomously send follow-up emails based on record updates.