PL-900 Practice Question: Demonstrate the capabilities of Microsoft Copilot Studio
A company is using Microsoft Copilot Studio to build a copilot for internal support. They want to ensure the copilot can perform actions such as creating a support ticket and sending a confirmation email. They also want to test the copilot before publishing it to Microsoft Teams. Which TWO actions should they perform? (Choose two.)
⚠ Common exam trap
The trap here is thinking that publishing to Teams is a necessary step for testing, or that custom connectors are needed for integration when a Power Automate flow suffices.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a Power Automate flow to create the ticket and send the email, and call it from a topic.
To enable the copilot to create tickets and send emails, a Power Automate flow is the appropriate tool, called from a topic. To test before publishing to Teams, the Test bot pane in Copilot Studio allows simulation of conversations and verification of flow triggers. These two actions ensure the copilot functions correctly and is ready for deployment. Authentication and custom connectors are not required for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Write a custom connector to integrate with the ticketing system.
Why it's wrong here
While custom connectors are useful for systems without prebuilt connectors, they require more effort and are not necessary if a Power Automate flow can perform the action. The scenario does not specify that the ticketing system lacks a connector; a flow is sufficient and simpler. Custom connectors are for advanced scenarios.
- ✗
Publish the copilot to Teams first, then test it there.
Why it's wrong here
Publishing to Teams before testing can expose an unfinished copilot to users. The Test bot pane is designed for pre-publication testing. It is best practice to test thoroughly in the authoring canvas before publishing. Publishing to Teams should be the final step after testing.
- ✓
Create a Power Automate flow to create the ticket and send the email, and call it from a topic.
Why this is correct
Power Automate flows are used to perform backend actions like creating tickets in external systems and sending emails. By calling a flow from a topic, the copilot can execute these actions. This is the standard way to extend a copilot's capabilities beyond simple responses. It requires no custom code within Copilot Studio itself.
- ✓
Use the Test bot pane to simulate conversations and verify the flow is triggered correctly.
Why this is correct
The Test bot pane in Copilot Studio allows makers to test the copilot in real-time without publishing. It shows the conversation flow and can indicate when topics are triggered and actions are performed. This is essential for verifying that the flow is called and behaves as expected before deploying to Teams.
- ✗
Configure authentication to Microsoft Entra ID before testing.
Why it's wrong here
Authentication is important for production, but it is not required to test the basic flow of creating a ticket and sending an email. The Test bot pane allows testing without authentication unless the flow specifically requires user context. The scenario does not mention a need for authentication to perform these actions, so it is not one of the two required actions.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.