PL-900 Practice Question: Demonstrate the capabilities of Power Automate
You are a business analyst at a logistics company. The company uses a SharePoint Online list named 'Shipments' to track packages. You need to create a Power Automate cloud flow that automatically sends an email to the customer whenever a new shipment is added to the list. The email must include the shipment's tracking number and the customer's email address. Which trigger and action should you use?
⚠ Common exam trap
Many candidates confuse list triggers with file triggers or modification triggers, which fire under different conditions and would not meet the requirement for immediate notification on new item creation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'When an item is created' trigger for SharePoint, then add a 'Send an email (V2)' action from Outlook.
The 'When an item is created' trigger for SharePoint is designed to start a flow when a new list item is added, which matches the need to detect new shipments. The 'Send an email (V2)' action from Outlook can use dynamic content from the trigger, such as the tracking number and customer email, to compose the message. This ensures timely and accurate notification without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use the 'When an item is created' trigger for SharePoint, then add a 'Send an email (V2)' action from Outlook.
Why this is correct
This is correct because the 'When an item is created' trigger fires when a new list item is added, and the 'Send an email (V2)' action can send an email using dynamic content from the item, such as tracking number and customer email. This combination directly meets the requirement to notify customers upon new shipment creation.
- ✗
Use the 'Recurrence' trigger, then add a 'Get items' action for SharePoint and a 'Send an email (V2)' action.
Why it's wrong here
This is incorrect because a recurrence trigger runs on a schedule, not immediately when a new item is created. It would require polling the list periodically and might send emails for items already processed or miss real-time updates. The requirement is for automatic, immediate notification upon new shipment creation.
- ✗
Use the 'When a file is created' trigger for SharePoint, then add a 'Post message' action for Microsoft Teams.
Why it's wrong here
This is incorrect because the 'When a file is created' trigger is for document libraries, not list items. Shipments are stored in a list, so this trigger would not fire. Also, posting a Teams message does not send an email to the customer. The requirement specifies email notification with tracking details.
- ✗
Use the 'When an item is modified' trigger for SharePoint, then add a 'Send an email (V2)' action from Outlook.
Why it's wrong here
This is incorrect because the 'When an item is modified' trigger fires when an existing item is updated, not when a new item is created. The scenario requires sending an email when a new shipment is added, so this trigger would not activate at the right time. It would also cause repeated emails on every edit.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.