PL-900 Practice Question: Demonstrate the capabilities of Power Automate
You want to design a Power Automate flow that triggers when a customer submits a support ticket in a Microsoft Dataverse table. Which trigger should you use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
When a row is added, modified or deleted (Dataverse)
The trigger 'When a row is added, modified or deleted' in Dataverse is used when a support ticket is submitted in a Dataverse table. Option A is incorrect because the Forms trigger is for form responses, not Dataverse tables. Option B is incorrect because the Outlook email trigger is for incoming emails. Option C is incorrect because the SharePoint trigger is for items in a SharePoint list.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
When a new response is submitted (Forms)
Why it's wrong here
Microsoft Forms triggers fire on form submissions, not on Dataverse table row creation, so they cannot detect support tickets stored there. Forms triggers are correct when intake happens through a form, but Dataverse records require the 'When a row is added' trigger for that table.
- ✗
When a new email arrives (Outlook)
Why it's wrong here
Outlook triggers fire on mailbox events, not Dataverse row creation, so a support ticket row would never start the flow. It is tempting because Outlook connectors suit email-driven approvals, and it would be correct if tickets arrived as emails needing parsing into records.
- ✗
When an item is created (SharePoint)
Why it's wrong here
The SharePoint trigger fires on list item creation, not Dataverse table rows, so the flow never runs for the ticket. It is tempting because SharePoint lists resemble Dataverse tables, and it would be correct if the support tickets were stored in a SharePoint list instead.
- ✓
When a row is added, modified or deleted (Dataverse)
Why this is correct
Dataverse's 'When a row is added, modified or deleted' trigger fires on table change events, matching the requirement to start when a support ticket row is created. It exposes filtering attributes so the flow runs only for the intended table and change type.
Go deeper
Related to this question
About these practice questions
This PL-900 question is part of Courseiva's 701-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.