PL-900 Practice Question: Demonstrate the capabilities of Microsoft Copilot Studio
A company has a copilot built with Microsoft Copilot Studio that includes a topic for checking order status. The topic calls a Power Automate flow to retrieve order details from a SQL database. The flow uses a service account with read access. After deployment, users report that the copilot sometimes responds with order details for the wrong customer. The company wants to ensure that the copilot only returns orders for the authenticated user. What should they do?
⚠ Common exam trap
The trap here is thinking that simply asking the user for an identifier like a customer ID or order number is sufficient for security, when in fact authentication is required to prevent unauthorized access.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure the copilot to authenticate users using Microsoft Entra ID and pass the user's email to the flow.
To ensure the copilot returns only the authenticated user's orders, the copilot must authenticate users. Microsoft Copilot Studio supports authentication with Microsoft Entra ID. Once authenticated, the user's email or other claims can be passed to the Power Automate flow. The flow can then query the database filtering by the user's email, ensuring data isolation. This is the secure and correct approach.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a new topic that asks the user to confirm their identity by providing their order number.
Why it's wrong here
Asking for an order number does not authenticate the user. Anyone with an order number could retrieve details. This approach is insecure and does not prevent the wrong customer's data from being returned. Authentication is the proper way to ensure the user is who they claim to be.
- ✗
Use a Power Automate flow with a service account that has access to all orders and filter by the user's IP address.
Why it's wrong here
Filtering by IP address is unreliable because multiple users can share an IP, and IP addresses can change. It is not a secure method for user-level data isolation. The service account would still have access to all orders, and the filtering logic would need to be implemented, but IP is not a reliable identifier for a user.
- ✗
Modify the Power Automate flow to accept a customer ID as input and prompt the user for it.
Why it's wrong here
Prompting the user for a customer ID does not verify that the user is authorized to view that customer's orders. A malicious user could enter another customer's ID. Authentication is required to tie the request to the authenticated identity. Simply asking for an ID does not enforce security.
- ✓
Configure the copilot to authenticate users using Microsoft Entra ID and pass the user's email to the flow.
Why this is correct
Authentication ensures the copilot knows who the user is. By enabling Microsoft Entra ID authentication, the copilot can retrieve the user's profile, including email. Passing this email to the Power Automate flow allows the flow to filter orders by the authenticated user's email. This prevents unauthorized access and ensures data is scoped to the user.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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