How many Troubleshooting Scenario Questions questions are on this page?

This page has 15 Troubleshooting Scenario Questions scenario questions for the MD-102 exam, each with detailed explanations and wrong-answer analysis.

How should I approach MD-102 scenario questions?

Read the full scenario before looking at the answer options. Identify the constraint or requirement in the scenario, then eliminate options that are generally true but wrong for this specific case. Scenario questions reward careful reading over pattern matching.

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Troubleshooting Scenario Questions

Practise Microsoft 365 Endpoint Administrator MD-102 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

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scenario questions

MD-102

exam code

Microsoft

vendor

Scenario guide

How to approach troubleshooting scenario questions

These questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure.

Quick answer

Troubleshooting Scenario Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Practice scenarios

Question 1hardmultiple choice

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You are troubleshooting a Windows 11 device that fails to receive a PowerShell script deployed via Intune. The script is assigned to a group containing the device. Other policies on the device apply successfully. What should you check first?

A
Ensure the device has internet connectivity.
Why wrong: Network issues would affect all policies.
B
Check the Windows PowerShell execution policy on the device.
PowerShell scripts require the execution policy to be set to allow scripts.
C
Check that the script is digitally signed.
Why wrong: Script signing is required if the execution policy is restricted.
D
Verify that the device is in the correct security group.
Why wrong: Group assignment is correct.

Troubleshooting Scenario Questions

How to approach troubleshooting scenario questions

Quick answer

Related MD-102 topic practice pages

Prepare infrastructure for devices practice questions

Manage and maintain devices practice questions

Manage applications practice questions

Protect devices practice questions

MD-102 fundamentals practice questions

MD-102 scenario practice questions

MD-102 troubleshooting practice questions

Practice scenarios

You are troubleshooting a Windows 11 device that fails to receive a PowerShell script deployed via Intune. The script is assigned to a group containing the device. Other policies on the device apply successfully. What should you check first?

You are troubleshooting a Windows 10 device that is enrolled in Microsoft Intune. The device shows as 'Pending' in the Intune console. The user confirms that the device was enrolled using a provisioning package. Which log file should you review to diagnose the enrollment failure?

A company uses Microsoft Intune to manage Windows 10 devices. Users report that a LOB app deployed as a required install fails to install on some devices. The app is configured with a dependency on another app. What should the administrator verify first?

You are troubleshooting a Windows 11 device that fails to install a required application from the Company Portal. The app is assigned as required to the device. The device shows as compliant and has a healthy connection. What is the most likely cause?

A company uses Microsoft Intune to manage Windows 10 devices with a hybrid Azure AD join configuration. Users report that they are unable to access corporate resources on their devices. You verify that the devices are enrolled and that compliance policies are applied. What should you check next?

Refer to the exhibit. You run the PowerShell command on a Windows 10 device to troubleshoot why a Win32 app did not install. What information does this command provide?

Exhibit

You are troubleshooting a Windows 10 device that is not receiving policy updates from Intune. The device shows 'Pending' status in the Intune console. The device is connected to the internet. What is the most likely cause?

You have enabled Microsoft Defender for Endpoint on macOS devices. Some macOS devices show a status of 'Sensor disconnected' in the Microsoft Defender XDR portal. The devices are online and can communicate with the internet. Which troubleshooting step should you take first?

You are troubleshooting an Autopilot deployment where devices are not receiving the expected configuration policies after enrollment. The devices show as enrolled in Intune but are stuck in a 'pending' state for policy application. What is the most likely cause?

Your organization uses Windows Defender Application Control (WDAC) to allow only approved apps. After deploying a WDAC policy via Intune, some users report that a critical line-of-business app is blocked. How should you troubleshoot?

You are troubleshooting an Intune enrollment issue on a Windows 10 device. The device is Microsoft Entra joined, but the enrollment status shows 'Pending'. What is the most likely cause?

Your organization uses Microsoft Intune for Windows device management. Users report that after a recent update, the company VPN client fails to start. You suspect a driver conflict. Which Intune feature should you use to roll back the problematic driver without affecting other updates?

A user has an Android Enterprise fully managed device. The device is enrolled in Microsoft Intune and all policies are applied. However, the user cannot install a required app from the managed Play Store. The app appears in the company portal but fails to install. What should you check first?