How to Troubleshoot Intune LOB App Installation Failures
A company uses Microsoft Intune to manage Windows 10 devices. Users report that some required line-of-business (LOB) apps are not being installed on their devices. The apps are assigned as 'Required' to a device group that includes the affected devices. Which two actions should the administrator take to troubleshoot the issue? (Choose two.)
Quick Answer
The correct answer is to check the device’s last check-in time and perform a manual sync from the Intune console. This is because the Intune Management Extension (IME) is the core agent responsible for deploying line-of-business (LOB) apps on Windows 10 devices; if a device hasn’t checked in recently, it won’t receive new policy or app assignments, so forcing a sync triggers the IME to re-evaluate and download the required app. On the MD-102 exam, this scenario tests your understanding of the Intune app deployment lifecycle and the distinction between assignment and delivery—a common trap is assuming the app is broken when the device is simply out of sync. To remember, think of the IME as the delivery driver: even if the package is assigned, it won’t arrive until the driver checks in for the route.
⚠ Common exam trap
It's easy for candidates to confuse Intune MDM app deployment with traditional Group Policy Software Installation (GPSI) and incorrectly choose gpresult /r, not realizing Intune uses the IME and MDM channel, not Active Directory Group Policy.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the Intune Management Extension logs on a device for installation errors.
The Intune Management Extension (IME) is the component responsible for deploying Win32 and line-of-business (LOB) apps on Windows 10 devices. Reviewing its logs (located in %ProgramData%\Microsoft\IntuneManagementExtension\Logs) provides detailed error messages, such as download failures, dependency issues, or script execution errors, which directly indicate why a required app failed to install.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Review the Intune Management Extension logs on a device for installation errors.
Why this is correct
Logs provide detailed error messages.
- ✗
Uninstall the app from the affected devices and reassign it as Required.
Why it's wrong here
Uninstalling may not resolve the underlying issue and could cause data loss.
- ✓
Check the device’s last check-in time and perform a manual sync from the Intune console.
Why this is correct
Ensures the device has received the latest policy.
- ✗
Reassign the app to the device group with a different assignment type.
Why it's wrong here
Assignment type is already Required; changing it is not necessary.
- ✗
Run gpresult /r on a device to confirm the app assignment policy is applied.
Why it's wrong here
Group Policy is not used for Intune-managed devices.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
About these practice questions
This MD-102 question is part of Courseiva's 942-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
Same concept, more angles
1 more way this is tested on MD-102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Refer to the exhibit. You run the PowerShell command on a Windows 10 device to troubleshoot why a Win32 app did not install. What information does this command provide?
hard- ✓ A.The start of an app installation attempt
- B.The list of assigned policies
- C.The result of a completed app installation
- D.Errors from the last sync
Why A: The PowerShell command `Get-MgDeviceManagementManagedDevice -DeviceId <id> | Select-Object -ExpandProperty LastAppInstallStartTime` retrieves the timestamp of the most recent attempt to start installing an app on the managed device. This is useful for troubleshooting because it tells you when the installation process was initiated, helping to determine if the device is receiving the installation trigger from Intune. A correct start time indicates the policy was delivered and the client began processing, even if the installation later failed.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.