The correct answer is to check the device’s last check-in time and perform a manual sync from the Intune console. This is because the Intune Management Extension (IME) is the core agent responsible for deploying line-of-business (LOB) apps on Windows 10 devices; if a device hasn’t checked in recently, it won’t receive new policy or app assignments, so forcing a sync triggers the IME to re-evaluate and download the required app. On the MD-102 exam, this scenario tests your understanding of the Intune app deployment lifecycle and the distinction between assignment and delivery—a common trap is assuming the app is broken when the device is simply out of sync. To remember, think of the IME as the delivery driver: even if the package is assigned, it won’t arrive until the driver checks in for the route.
MD-102 Manage applications Practice Question
This MD-102 practice question tests your understanding of manage applications. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Microsoft Intune to manage Windows 10 devices. Users report that some required line-of-business (LOB) apps are not being installed on their devices. The apps are assigned as 'Required' to a device group that includes the affected devices. Which two actions should the administrator take to troubleshoot the issue? (Choose two.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the Intune Management Extension logs on a device for installation errors.
The Intune Management Extension (IME) is the component responsible for deploying Win32 and line-of-business (LOB) apps on Windows 10 devices. Reviewing its logs (located in %ProgramData%\Microsoft\IntuneManagementExtension\Logs) provides detailed error messages, such as download failures, dependency issues, or script execution errors, which directly indicate why a required app failed to install.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Review the Intune Management Extension logs on a device for installation errors.
Why this is correct
Logs provide detailed error messages.
Related concept
Read the scenario before looking for a memorised answer.
✗
Uninstall the app from the affected devices and reassign it as Required.
Why it's wrong here
Uninstalling may not resolve the underlying issue and could cause data loss.
✓
Check the device’s last check-in time and perform a manual sync from the Intune console.
Why this is correct
Ensures the device has received the latest policy.
Related concept
Read the scenario before looking for a memorised answer.
✗
Reassign the app to the device group with a different assignment type.
Why it's wrong here
Assignment type is already Required; changing it is not necessary.
✗
Run gpresult /r on a device to confirm the app assignment policy is applied.
Why it's wrong here
Group Policy is not used for Intune-managed devices.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse Intune MDM app deployment with traditional Group Policy Software Installation (GPSI) and incorrectly choose gpresult /r, not realizing Intune uses the IME and MDM channel, not Active Directory Group Policy.
Detailed technical explanation
How to think about this question
The Intune Management Extension runs as a Windows service and polls the Intune service every 5 minutes for new assignments. When a required LOB app fails, the IME logs often reveal specific HTTP status codes (e.g., 404 for missing content) or dependency errors (e.g., .NET Framework version mismatch). Performing a manual sync from the Intune console triggers an immediate check-in, bypassing the polling interval, which helps confirm whether the device is receiving the latest policy or if a sync delay is the issue.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage applications — This question tests Manage applications — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Review the Intune Management Extension logs on a device for installation errors. — The Intune Management Extension (IME) is the component responsible for deploying Win32 and line-of-business (LOB) apps on Windows 10 devices. Reviewing its logs (located in %ProgramData%\Microsoft\IntuneManagementExtension\Logs) provides detailed error messages, such as download failures, dependency issues, or script execution errors, which directly indicate why a required app failed to install.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Refer to the exhibit. You run the PowerShell command on a Windows 10 device to troubleshoot why a Win32 app did not install. What information does this command provide?
hard
✓ A.The start of an app installation attempt
B.The list of assigned policies
C.The result of a completed app installation
D.Errors from the last sync
Why A: Option C is correct because Event ID 1001 in the Intune Management Extension log indicates the start of an app installation. Option A is wrong because it does not show policies. Option B is wrong because it does not show errors specifically. Option D is wrong because it shows the start, not the completion.
Last reviewed: Jun 11, 2026
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This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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