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MD-102 Practice Question: Arrange the steps to troubleshoot a Windows 10…
Arrange the steps to troubleshoot a Windows 10 device failing to enroll in Microsoft Intune.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
1) Verify user license and network connectivity. 2) Check enrollment logs (e.g., Event Viewer). 3) Verify DNS, certificate, and GPO prerequisites. 4) Retry enrollment.
Start with basic connectivity and licensing, then check logs for errors, verify prerequisites, and retry.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
1) Verify user license and network connectivity. 2) Check enrollment logs (e.g., Event Viewer). 3) Verify DNS, certificate, and GPO prerequisites. 4) Retry enrollment.
Why this is correct
This is the correct order because you first rule out basic issues like licensing and connectivity, then examine logs to identify the error, then ensure prerequisites are met, and finally retry after fixing any problems.
- ✗
1) Check enrollment logs. 2) Retry enrollment. 3) Verify user license and connectivity. 4) Verify DNS, certificate, and GPO prerequisites.
Why it's wrong here
This is incorrect because checking logs without first ensuring basic connectivity and licensing may lead to misinterpreting errors, and retrying before verifying prerequisites can waste time.
- ✗
1) Verify DNS, certificate, and GPO prerequisites. 2) Retry enrollment. 3) Check enrollment logs. 4) Verify user license and connectivity.
Why it's wrong here
This is incorrect because you should first check the most common and simple issues (licensing/connectivity) before diving into prerequisites, and retrying too early may repeat the same failure.
- ✗
1) Retry enrollment immediately. 2) Verify user license if fails. 3) Check enrollment logs. 4) Verify DNS, certificate, and GPO prerequisites.
Why it's wrong here
This is incorrect because retrying without any troubleshooting is inefficient; you should diagnose the root cause first before attempting again.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.