MD-102 Prepare infrastructure for devices Practice Question
A user has an Android Enterprise fully managed device. The device is enrolled in Microsoft Intune and all policies are applied. However, the user cannot install a required app from the managed Play Store. The app appears in the company portal but fails to install. What should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the app has been approved in the managed Google Play store.
The correct first step is to verify that the app has been approved in the managed Google Play store. For Android Enterprise fully managed devices, apps from the managed Play Store must be approved by the IT admin before they can be installed. Even if the app appears in Company Portal, if it is not approved, installation will fail. Therefore, checking approval status is the most likely cause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ensure that the device has a policy to allow installation of unapproved apps.
Why it's wrong here
Unapproved apps are not relevant.
- ✗
Check if the device's enrollment token is still valid.
Why it's wrong here
Enrollment token is for initial enrollment.
- ✗
Check if the app is available in the unmanaged Play Store.
Why it's wrong here
App is from managed store, not unmanaged.
- ✓
Verify that the app has been approved in the managed Google Play store.
Why this is correct
Apps must be approved before deployment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.