You are connected via the console to SW1, a Cisco Catalyst 2960 switch. The network administrator reports that users in VLAN 10 (Sales) cannot ping the default gateway 192.168.10.1, which is on R1's GigabitEthernet0/1 interface. SW1's interface GigabitEthernet0/1 connects to R1 and is configured as an access port in VLAN 10. R1's interface GigabitEthernet0/1 is configured with IP 192.168.10.1/24 and no shutdown. However, the link between them is up but the line protocol is down on both sides.
Hints
- •Check the interface status on both sides for speed/duplex mismatch.
- •Use 'show interfaces' to see if there are CRC errors or runts.
- •Manually set speed and duplex to the same values on both ends.
! R1 interface GigabitEthernet0/1 duplex full speed 100 ! SW1 interface GigabitEthernet0/1 duplex full speed 100
Why this answer
The line protocol down indicates a Layer 1 or Layer 2 issue. The switch was likely set to auto-negotiate while the router defaulted to auto, but mismatch can occur. Setting both sides to 100 Mbps full duplex resolves the issue.
Exam trap
Do not confuse 'line protocol down' with IP addressing or VLAN issues. The line protocol down is a Layer 1/2 problem, often caused by speed/duplex mismatch. Always check physical and data link layer first.
Why the other options are wrong
The problem is Layer 1/2, not VLAN tagging. A trunk is used when multiple VLANs need to traverse the link, but the line protocol down indicates a physical or data link issue.
The switch's SVI (VLAN interface) is used for management, not for routing user traffic. The problem is at Layer 1/2, not Layer 3.
CDP requires the line protocol to be up to exchange information. Enabling CDP does not resolve speed/duplex mismatches.