Drag and drop the following troubleshooting steps into the correct order to diagnose a client connectivity issue using the OSI bottom-up method. The client is unable to access a web server by its FQDN.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Why this order
The OSI bottom-up approach starts at Layer 1 (physical), then Layer 2 (data link), Layer 3 (network), and finally Layer 7 (application) for DNS/FQDN resolution. The given sequence follows this principle by checking physical connectivity and link status before IP configuration, then testing DNS and HTTP access.
Exam trap
The trap is that candidates may start troubleshooting at the application layer because the symptom involves DNS/FQDN, but the bottom-up method requires starting at Layer 1. Always follow the specified troubleshooting model exactly.