A network technician is troubleshooting a DHCP relay issue. The router at the branch office is supposed to forward DHCP requests from local clients to a central DHCP server. Clients connected to Gi0/1 are not receiving IP addresses. The technician verifies that the DHCP server is reachable from the router, that no ACLs are blocking DHCP traffic, and that the DHCP scope on the server has available leases. Upon checking the running configuration, the technician notices that the ip helper-address command is applied to interface Gi0/0 (the WAN link toward the server) instead of Gi0/1. What should the technician do next?
DHCP relay requires the helper address to be configured on the interface that faces the DHCP clients (the broadcast domain where clients send their DHCPDISCOVER messages). By moving the command to Gi0/1, the router will correctly intercept and forward client requests to the DHCP server.
Why this answer
The ip helper-address command must be applied to the interface that receives the DHCP broadcast from clients, which is Gi0/1 in this scenario. It converts the broadcast into a unicast directed to the DHCP server. Applying it to Gi0/0 (the WAN interface) is ineffective because broadcasts are not forwarded across routers by default, and the helper address must be on the ingress interface of the client subnet.
Exam trap
Cisco often tests the misconception that the ip helper-address should be placed on the interface closest to the server (outbound), when in fact it must be on the interface that receives the client broadcast (inbound).
Why the other options are wrong
This skips the obvious configuration mismatch and targets the wrong component. It assumes the issue is on the server side rather than the router's DHCP relay placement.
This action investigates Layer 1/2 status when the problem is already identified as a Layer 3 (DHCP relay) configuration error. It skips applying the fix and delays resolution.
Candidates might think the command simply didn't take effect and that reapplying it solves the problem, misunderstanding the directional requirement of DHCP relay placement.