- A
Escalate directly to senior management without discussion with the stakeholder.
Why wrong: The issue should first be resolved at the project level; escalation is a last resort.
- B
Update the Business Case to reflect the costs and benefits of including the product, and present it to the Project Board for a decision.
This follows the PRINCE2 practice of continued business justification and involves the Project Board.
- C
Proceed with including the product as the project manager has authority over product definitions.
Why wrong: The project manager does not have unilateral authority; decisions about products should be agreed with stakeholders.
- D
Remove the product to satisfy the stakeholder, as stakeholder satisfaction is key.
Why wrong: Stakeholder satisfaction is important, but the product may be necessary for the project's success; a balanced decision should be made.
Quick Answer
The answer is to update the Business Case to reflect the costs and benefits of including the product, then present it to the Project Board for a decision. This is correct because PRINCE2 mandates that managing scope changes must always be assessed against the principle of continued business justification; any stakeholder disagreement on product inclusion requires a formal evaluation of whether the change still makes the project worthwhile. On the PRINCE2 Foundation exam, this scenario tests your understanding that the Project Board—not the project manager—owns scope decisions, and that the Business Case is the central tool for resolving such conflicts. A common trap is choosing to escalate directly to the board without updating the Business Case first, or trying to negotiate with the stakeholder independently. Remember the mnemonic: “Board decides, Business Case guides”—always quantify the impact before asking for a decision.
PRINCE2F PRINCE2 Practices Practice Question
This PRINCE2F practice question tests your understanding of prince2 practices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A project manager is defining the project's products in the Product Breakdown Structure. A key stakeholder disagrees with the inclusion of a certain product, claiming it is not needed. The project manager believes the product is essential to meet the user requirements. What is the best course of action according to PRINCE2 practices?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Update the Business Case to reflect the costs and benefits of including the product, and present it to the Project Board for a decision.
Option B is correct because PRINCE2 requires that any change to the project's scope, including the addition or removal of a product, must be formally assessed against the Business Case. The project manager should update the Business Case with the costs and benefits of including the disputed product and then present it to the Project Board, which holds the authority to approve or reject changes to the project's products. This aligns with the 'continued business justification' principle and the 'change control' practice.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Escalate directly to senior management without discussion with the stakeholder.
Why it's wrong here
The issue should first be resolved at the project level; escalation is a last resort.
- ✓
Update the Business Case to reflect the costs and benefits of including the product, and present it to the Project Board for a decision.
Why this is correct
This follows the PRINCE2 practice of continued business justification and involves the Project Board.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Proceed with including the product as the project manager has authority over product definitions.
Why it's wrong here
The project manager does not have unilateral authority; decisions about products should be agreed with stakeholders.
- ✗
Remove the product to satisfy the stakeholder, as stakeholder satisfaction is key.
Why it's wrong here
Stakeholder satisfaction is important, but the product may be necessary for the project's success; a balanced decision should be made.
Common exam traps
Common exam trap: answer the scenario, not the keyword
PeopleCert often tests the misconception that the project manager has authority over product definitions, when in fact the Project Board holds the decision-making power for scope changes, and the Business Case must be updated to justify any such change.
Detailed technical explanation
How to think about this question
In PRINCE2, the Product Breakdown Structure (PBS) is a hierarchical decomposition of all products to be created, and any change to it must be evaluated through the issue and change control procedure. The project manager's role is to identify and escalate issues, not to make final decisions on scope. The Business Case is the key document that justifies the project's viability, and any change that affects it must be approved by the Project Board, ensuring that the project remains aligned with its objectives and constraints.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PRINCE2F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this PRINCE2F question test?
PRINCE2 Practices — This question tests PRINCE2 Practices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Update the Business Case to reflect the costs and benefits of including the product, and present it to the Project Board for a decision. — Option B is correct because PRINCE2 requires that any change to the project's scope, including the addition or removal of a product, must be formally assessed against the Business Case. The project manager should update the Business Case with the costs and benefits of including the disputed product and then present it to the Project Board, which holds the authority to approve or reject changes to the project's products. This aligns with the 'continued business justification' principle and the 'change control' practice.
What should I do if I get this PRINCE2F question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 30, 2026
This PRINCE2F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2F exam.
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