- A
Ignore the issue as it is a normal part of team dynamics and will resolve itself over time.
Why wrong: Wrong: Ignoring the issue may lead to further delays and quality problems; PRINCE2 encourages proactive management.
- B
Replace the business analysts with more experienced ones who can work better with developers.
Why wrong: Wrong: Replacing team members is a drastic step and does not address the root cause of poor collaboration.
- C
Revisit the Communication Management Strategy and clarify roles and responsibilities in the team.
Correct: The Project Manager should use the Communication Management Strategy to facilitate collaboration and ensure roles are clear.
- D
Escalate the issue to the Project Board for a decision on how to restructure the team.
Why wrong: Wrong: Escalation should be for exceptions that cannot be resolved by the Project Manager; this is a management issue.
Quick Answer
The answer is to revisit the Communication Management Strategy and clarify roles and responsibilities in the team. This is correct because PRINCE2’s Communication Management Strategy is the formal document that defines how information flows between stakeholders, including team roles, reporting lines, and decision-making authority. By revisiting it, the Project Manager directly addresses the root cause of the misunderstandings—unclear roles and exclusion from decisions—without escalating or restructuring the team. On the PRINCE2 Foundation exam, this question tests your understanding that the Communication Management Strategy is not just about frequency of updates but also about defining who communicates what and to whom, a common trap where candidates mistakenly choose to hold more meetings or escalate to the Project Board. Remember the memory tip: “Roles and routes” — the Strategy defines both the team roles and the communication routes, so when misunderstandings arise, revisit the Strategy before changing the team.
PRINCE2F People: organizations, teams, and leadership Practice Question
This PRINCE2F practice question tests your understanding of people: organizations, teams, and leadership. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A large IT project is implementing a new customer relationship management (CRM) system for a multinational corporation. The project is organized with a Project Board comprising the Executive (VP of Sales), Senior User (Regional Sales Director), and Senior Supplier (IT Director). The Project Manager is an experienced PMP-certified professional. The team includes several business analysts and developers from an external supplier. The project has just completed the Initiating a Project process and received authorization to proceed to the next stage. However, during the first week of the Delivery Stage, the Project Manager notices that the business analysts are not collaborating effectively with the developers, leading to misunderstandings about requirements. The Project Manager holds a meeting and discovers that the business analysts feel excluded from decision-making and the developers complain about unclear specifications. The Project Manager wants to resolve this using PRINCE2 principles and practices. Which of the following is the BEST course of action?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Revisit the Communication Management Strategy and clarify roles and responsibilities in the team.
Option C is correct because PRINCE2's Communication Management Strategy is the formal mechanism for defining roles, responsibilities, and information flows. By revisiting it, the Project Manager can clarify the business analysts' and developers' roles in decision-making and requirements specification, directly addressing the root cause of misunderstandings. This aligns with the 'Manage by Stages' and 'Defined Roles and Responsibilities' principles, ensuring the team collaborates effectively without unnecessary escalation or personnel changes.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the issue as it is a normal part of team dynamics and will resolve itself over time.
Why it's wrong here
Wrong: Ignoring the issue may lead to further delays and quality problems; PRINCE2 encourages proactive management.
- ✗
Replace the business analysts with more experienced ones who can work better with developers.
Why it's wrong here
Wrong: Replacing team members is a drastic step and does not address the root cause of poor collaboration.
- ✓
Revisit the Communication Management Strategy and clarify roles and responsibilities in the team.
Why this is correct
Correct: The Project Manager should use the Communication Management Strategy to facilitate collaboration and ensure roles are clear.
Clue confirmation
The clue words "best", "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Escalate the issue to the Project Board for a decision on how to restructure the team.
Why it's wrong here
Wrong: Escalation should be for exceptions that cannot be resolved by the Project Manager; this is a management issue.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume any team conflict requires escalation to the Project Board (Option D), but PRINCE2 reserves escalation only for issues exceeding stage tolerances or requiring business-level decisions, not for internal team coordination problems.
Detailed technical explanation
How to think about this question
In PRINCE2, the Communication Management Strategy defines not only reporting lines but also the frequency and format of stakeholder engagement, including how business analysts and developers exchange requirements artifacts. Under the 'Continued Business Justification' principle, unclear specifications can lead to scope creep or invalidated business cases, making the strategy a critical control point. Real-world CRM projects often fail due to misaligned expectations between business and technical teams, which the strategy's role definitions are designed to prevent.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
People: organizations, teams, and leadership — study guide chapter
Learn the concepts, then practise the questions
- →
People: organizations, teams, and leadership practice questions
Targeted practice on this topic area only
- →
All PRINCE2F questions
1,731 questions across all exam domains
- →
PRINCE2 Foundation study guide
Full concept coverage aligned to exam objectives
- →
PRINCE2F practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related PRINCE2F practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Overview of PRINCE2 and Principles practice questions
Practise PRINCE2F questions linked to Overview of PRINCE2 and Principles.
Business Case and Organizing practice questions
Practise PRINCE2F questions linked to Business Case and Organizing.
Project Initiation and Stages practice questions
Practise PRINCE2F questions linked to Project Initiation and Stages.
Overview of PRINCE2 and the project environment practice questions
Practise PRINCE2F questions linked to Overview of PRINCE2 and the project environment.
People: organizations, teams, and leadership practice questions
Practise PRINCE2F questions linked to People: organizations, teams, and leadership.
PRINCE2 Practices practice questions
Practise PRINCE2F questions linked to PRINCE2 Practices.
PRINCE2 Processes practice questions
Practise PRINCE2F questions linked to PRINCE2 Processes.
PRINCE2F fundamentals practice questions
Practise PRINCE2F questions linked to PRINCE2F fundamentals.
PRINCE2F scenario practice questions
Practise PRINCE2F questions linked to PRINCE2F scenario.
PRINCE2F troubleshooting practice questions
Practise PRINCE2F questions linked to PRINCE2F troubleshooting.
Practice this exam
Start a free PRINCE2F practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this PRINCE2F question test?
People: organizations, teams, and leadership — This question tests People: organizations, teams, and leadership — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Revisit the Communication Management Strategy and clarify roles and responsibilities in the team. — Option C is correct because PRINCE2's Communication Management Strategy is the formal mechanism for defining roles, responsibilities, and information flows. By revisiting it, the Project Manager can clarify the business analysts' and developers' roles in decision-making and requirements specification, directly addressing the root cause of misunderstandings. This aligns with the 'Manage by Stages' and 'Defined Roles and Responsibilities' principles, ensuring the team collaborates effectively without unnecessary escalation or personnel changes.
What should I do if I get this PRINCE2F question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best", "first". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 11, 2026
This PRINCE2F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2F exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.