Your organization is configuring a purchase order approval workflow in Dynamics 365 Finance. The exhibit shows a JSON representation of the workflow step. After implementation, POs are automatically approved when the manager does not act within 48 hours, bypassing the intended VP of Procurement. What is the most likely cause?
The escalation action 'Approve' causes automatic approval; it should be 'Escalate' to route to the fallback.
Why this answer
Option D is correct because the 'escalationAction' is set to 'Approve', which means when the time limit is exceeded, the system automatically approves the PO instead of routing to the fallback approver. To route to the VP, the escalationAction should be 'Escalate' or similar. Option A is wrong because the fallback is defined as VP of Procurement.
Option B is wrong because the time limit is 48 hours. Option C is wrong because the assignee is Manager.