MB-920 Describe Dynamics 365 Finance Practice Question
A retail company uses Dynamics 365 Finance to process customer payments. The accounts receivable clerk receives a payment from a customer that partially pays an invoice. The clerk wants to apply the payment to the oldest invoice first. Which feature should the clerk use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the settlement functionality in the customer payment journal.
Settlement functionality in the customer payment journal allows the clerk to apply a partial payment to a specific invoice, such as the oldest one. Option A is incorrect because the collections process is used for managing overdue accounts, not for applying payments. Option B is incorrect because credit and collections parameters can auto-apply payments, but that is not the specific feature the clerk needs to manually apply to the oldest invoice. Option C is incorrect because a payment schedule is for installment payments, not for applying a single partial payment to an existing invoice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Run the collections process to identify the oldest invoice.
Why it's wrong here
Collections is for tracking and managing overdue payments, not applying payments.
- ✗
Configure the credit and collections parameters to auto-apply payments.
Why it's wrong here
Auto-application can be set but the clerk wants manual control.
- ✗
Create a payment schedule for the customer.
Why it's wrong here
Payment schedules set up future installments, not apply existing payments.
- ✓
Use the settlement functionality in the customer payment journal.
Why this is correct
Settlement allows manual application of payments to specific invoices.
Go deeper
Related to this question
About these practice questions
This MB-920 question is part of Courseiva's 930-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.