MB-920 Practice Questions

Question 1

A service company uses Dynamics 365 Finance and Operations and wants to track project costs against budgets in real-time. They need to automatically prevent further spending when a project exceeds its budget. Which feature should they configure?

Accepted Answer

Budget control. Budget control in Dynamics 365 Finance and Operations is the correct feature because it enables real-time tracking of project costs against budgets and can automatically prevent further spending when a budget threshold is exceeded. It enforces budget limits by checking available budget balances before transactions are posted, and can block or warn users when a project's budget is exhausted. This directly meets the requirement to stop spending automatically when a project exceeds its budget.

Answer

Expense management

Answer

Project accounting

Answer

Fixed asset management

Question 2

You are the Dynamics 365 Commerce administrator for a medium-sized retail company that operates 20 physical stores and an online store. The company uses Dynamics 365 Commerce with the built-in payment connector for credit card processing. Recently, the company started experiencing a high number of abandoned carts in the online store. Customers report that when they attempt to pay using a credit card, they receive an error message stating 'Payment authorization failed.' However, the same credit cards work fine when used in physical stores. The IT team has verified that the payment connector is configured correctly and that the payment gateway is operational. The online store's checkout page loads correctly and customers can enter their payment details. The error occurs only during the authorization step. What should you do to resolve this issue?

Accepted Answer

Review and update the payment connector configuration for the online store channel.. The issue is isolated to the online store channel, where the payment connector configuration may be missing or incorrect for that specific channel. Since the physical stores process payments successfully, the problem is not with the payment gateway or the connector itself, but with how the connector is configured for the online channel. Reviewing and updating the payment connector configuration for the online store channel ensures that the authorization request is properly formatted and routed.

Answer

Install a hardware station at the online store's data center.

Answer

Reconfigure the credit card payment method in the headquarters.

Answer

Contact the payment gateway provider to check for service outages.

Question 3

Which THREE features are part of Dynamics 365 Supply Chain Management? (Choose three.)

Accepted Answer

Transportation management. Transportation management is a core feature of Dynamics 365 Supply Chain Management that handles inbound and outbound shipping, freight rating, routing, and carrier selection. It integrates with warehouse management to optimize delivery schedules and costs, making it a key supply chain capability.

Answer

Human resources

Answer

Budgeting

Question 4

A company uses Dynamics 365 Supply Chain Management with advanced warehouse management. They need to enforce strict FIFO (first in, first out) picking for perishable goods. Which configuration ensures that the oldest inventory is picked first?

Accepted Answer

Configure a reservation hierarchy with expiration date as the primary dimension. Configuring a reservation hierarchy with expiration date as the primary dimension ensures that the system prioritizes inventory based on the oldest expiration date first. In Dynamics 365 Supply Chain Management with advanced warehouse management, the reservation hierarchy defines the order in which dimensions (e.g., location, license plate, expiration date) are considered during reservation and picking. By placing expiration date at the top, the system automatically enforces FIFO for perishable goods, picking the oldest stock first.

Answer

Adjust the work template to order by location

Answer

Set up location profiles with strict picking order

Answer

Modify the mobile device menu item for picking

Question 5

Which THREE are benefits of using Dynamics 365 Supply Chain Management's AI and Copilot features?

Accepted Answer

Improved demand forecasting. Dynamics 365 Supply Chain Management's AI and Copilot features use machine learning models to analyze historical sales data, market trends, and external factors (e.g., weather, economic indicators) to generate more accurate demand forecasts. This reduces stockouts and overstock situations by predicting future demand with higher precision than traditional statistical methods.

Answer

Automated supplier negotiation

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Reduced need for manual data entry

Question 6

Which TWO are valid warehouse management processes in Dynamics 365 Supply Chain Management?

Accepted Answer

Receiving and putaway. Receiving and putaway are core warehouse management processes in Dynamics 365 Supply Chain Management. The system uses mobile device menus and warehouse location directives to guide workers through receiving inventory and placing it into storage locations, leveraging license plate tracking and inventory status updates.

Answer

Purchase order creation

Answer

Production scheduling

Answer

Invoice matching

Question 7

Which TWO actions should a Dynamics 365 Finance administrator take to ensure that intercompany transactions are automatically reconciled and eliminated during consolidation?

Accepted Answer

Set up an elimination rule for intercompany transactions.. Options A and C are correct. Setting up intercompany accounting (option C) ensures that transactions are automatically matched between legal entities, and an elimination rule (option A) automates the elimination of intercompany balances during consolidation. Option B is wrong because the consolidation online feature is for transferring balances, not for elimination. Option D is wrong because consolidation groups are for grouping legal entities, not for eliminating intercompany transactions. Option E is wrong because intercompany workflows are for approval, not for reconciliation or elimination.

Answer

Use the Consolidation online feature to transfer balances.

Answer

Define consolidation groups to group legal entities.

Answer

Create an intercompany workflow to approve transactions.

Question 8

Which THREE are key capabilities of Dynamics 365 Supply Chain Management's warehouse management module?

Accepted Answer

Cycle counting. Cycle counting is a core capability of the Dynamics 365 Supply Chain Management warehouse management module, allowing for ongoing inventory accuracy checks without full physical inventory shutdowns. It supports scheduled and ad-hoc counts based on item criteria, locations, or zones, and integrates with warehouse operations to minimize disruption.

Answer

Product lifecycle management

Answer

Service agreements

Question 9

A company uses Dynamics 365 Supply Chain Management and wants to use Copilot to assist with supply chain planning. Which THREE capabilities are provided by Copilot in Supply Chain Management?

Accepted Answer

Explain master planning results in natural language. Options A, C, and E are correct. Copilot in Supply Chain Management can explain master planning results in natural language (A), predict potential supplier delays (C), and suggest alternative suppliers based on historical performance (E). Option B (generate purchase orders automatically) is not a Copilot capability but a standard automation feature. Option D (automatically adjust inventory levels using AI) is related to inventory optimization, not Copilot.

Answer

Generate purchase orders automatically

Answer

Automatically adjust inventory levels using AI

Question 10

Refer to the exhibit. A warehouse manager runs the on-hand inventory report for item P-1000 in warehouse WH01. The report shows zero on-hand quantity but the inventory status is 'Available'. The manager knows that there should be 500 units in stock based on a recent purchase order receipt. What is the most likely cause of this discrepancy?

Accepted Answer

The purchase order receipt has not been registered in the warehouse. The most likely cause is that the purchase order receipt has not been registered in the warehouse (Option A). In Dynamics 365 Supply Chain Management, inventory status is set to 'Available' by default when an item is created or received, but the on-hand quantity only updates after the receipt is physically registered against the warehouse. Since the manager sees zero on-hand quantity despite knowing 500 units were received, the receipt transaction likely exists in the system but hasn't been posted to the warehouse inventory, leaving the quantity unrecorded.

Answer

The item is stored in a different location

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The item is reserved for a sales order

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The item is on a quality order

Question 11

Which TWO are benefits of using warehouse management in Dynamics 365 Supply Chain Management?

Accepted Answer

Defining location directives for putaway. Location directives in Dynamics 365 Supply Chain Management (SCM) automatically guide the system to the optimal storage location for putaway, ensuring efficient warehouse space utilization and inventory accuracy. Option C is correct because wave management groups picking work into waves, allowing the system to optimize picking sequences and resource allocation, which reduces travel time and increases throughput.

Answer

Managing financial budgets

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Generating purchase orders automatically

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Tracking production order status

Question 12

A project manager is using Dynamics 365 Project Operations to estimate project costs. The project involves a mix of in-house employees and external contractors. The company wants to use standard cost prices for employees and purchase prices for contractors. Which entity should the project manager use to set up these prices?

Accepted Answer

Project price list. The project manager should use the Project price list (Option D) because it is specifically designed to define cost and sales prices for resources in a project context. In Dynamics 365 Project Operations, the Project price list allows you to set standard cost prices for employees and purchase prices for contractors, as it supports role-based pricing and can differentiate between internal and external resource costs based on the price list setup.

Answer

Product catalog

Answer

Role price list

Answer

Resource price list

Question 13

Which THREE components are part of the advanced warehouse management setup in Dynamics 365 Supply Chain Management?

Accepted Answer

Location directives. Options A, B, and D are correct. Location directives determine pick/put locations, location profiles define location characteristics, and work templates define work types and processes. Option C (BOM versions) is incorrect because BOM versions are used for product structure and manufacturing, not warehouse management. Option E (Costing methods) is incorrect because costing methods are for inventory valuation and accounting.

Answer

BOM versions

Answer

Costing methods

Question 14

Refer to the exhibit. A configuration snippet from Dynamics 365 Finance and Operations defines a workflow. What does this workflow do?

Accepted Answer

Require manager approval for purchase orders over $10,000. The workflow configuration in Dynamics 365 Finance and Operations defines a conditional approval step: when a purchase order exceeds $10,000, it is routed to the user's manager for approval. This is a standard workflow condition that triggers a specific approval step based on a monetary threshold, ensuring that high-value orders receive managerial oversight before proceeding.

Answer

Reject purchase orders over $10,000

Answer

Automatically approve all purchase orders under $10,000

Answer

Send all purchase orders to the VP for approval

Question 15

A company uses Dynamics 365 Project Operations. They need to track time and expenses for project resources and bill clients accordingly. Which core capability should they use?

Accepted Answer

Time and expense management. Time and expense management is the core capability in Dynamics 365 Project Operations that enables project resources to log their hours and incurred costs. This data is then used to drive accurate client billing, as the system can automatically calculate billable amounts based on recorded time and expenses against the project.

Answer

Invoicing

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Resource scheduling

Answer

Project budgeting

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