Sample questions
Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions
A company uses Dynamics 365 Finance and wants to use Copilot to help with financial reporting. Which action can be performed using Copilot in Dynamics 365 Finance?
Trap 1: Approve purchase orders based on budget availability
Approval workflows are not driven by Copilot; they follow predefined rules.
Trap 2: Pull real-time bank transaction data from external financial…
Copilot does not connect directly to external banks; data must be imported via standard integrations.
Trap 3: Automatically reconcile bank statements with ledger entries
Reconciliation still requires user validation; Copilot assists but does not automate fully.
- A
Approve purchase orders based on budget availability
Why wrong: Approval workflows are not driven by Copilot; they follow predefined rules.
- B
Generate a draft financial report by describing the required layout and data in natural language
Copilot can interpret natural language to create draft reports.
- C
Pull real-time bank transaction data from external financial institutions
Why wrong: Copilot does not connect directly to external banks; data must be imported via standard integrations.
- D
Automatically reconcile bank statements with ledger entries
Why wrong: Reconciliation still requires user validation; Copilot assists but does not automate fully.
A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?
Trap 1: Create a new case automatically when an email arrives
Email-to-case is a separate feature; Copilot does not automatically create cases.
Trap 2: Create a knowledge article from a resolved case
Knowledge article creation is a manual process or uses other tools.
Trap 3: Schedule a follow-up call with the customer
Scheduling is not a Copilot capability in Customer Service.
- A
Create a new case automatically when an email arrives
Why wrong: Email-to-case is a separate feature; Copilot does not automatically create cases.
- B
Create a knowledge article from a resolved case
Why wrong: Knowledge article creation is a manual process or uses other tools.
- C
Draft an email response to a customer based on the conversation context
Copilot can generate draft replies using conversation context.
- D
Schedule a follow-up call with the customer
Why wrong: Scheduling is not a Copilot capability in Customer Service.
- E
Summarize the case history for an agent when they open a case
Copilot provides case summaries to help agents quickly understand the situation.
Drag and drop the steps to create a new customer record in Dynamics 365 Sales in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag and drop the steps to configure a sales order in Dynamics 365 Supply Chain Management in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag and drop the steps to set up a new product in Dynamics 365 Commerce in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag and drop the steps to process a purchase order receipt in Dynamics 365 Finance in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag and drop the steps to configure a new warehouse in Dynamics 365 Supply Chain Management in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag and drop the steps to set up a new user in Dynamics 365 Finance and Operations in the correct order.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Match each Dynamics 365 Commerce feature to its purpose.
Drag a concept onto its matching description — or click a concept then click the description.
Unified customer experience across channels
Handle orders via phone or email
Reward repeat customers
AI-driven suggestions to increase sales
In-store transaction processing
Which TWO are common features shared across Dynamics 365 ERP applications? (Select exactly two.)
Trap 1: Machine learning models
Not standard shared feature.
Trap 2: Batch attribute management
Specific to manufacturing.
Trap 3: Compliance management
Not a shared feature.
- A
Power BI integration
Common reporting feature.
- B
Machine learning models
Why wrong: Not standard shared feature.
- C
Workflow automation
Common in Finance, SCM, etc.
- D
Batch attribute management
Why wrong: Specific to manufacturing.
- E
Compliance management
Why wrong: Not a shared feature.
Which TWO of the following are valid reasons to use the 'Offline mode' in Dynamics 365 Commerce POS?
Trap 1: To access real-time inventory data.
Offline mode uses cached data, not real-time.
Trap 2: To improve transaction processing speed.
Offline mode may be slower due to local processing.
Trap 3: To test new POS features without affecting the production…
Testing should be done in a sandbox, not offline mode.
- A
To access real-time inventory data.
Why wrong: Offline mode uses cached data, not real-time.
- B
To continue processing sales when the internet connection is lost.
Offline mode allows sales to continue.
- C
To improve transaction processing speed.
Why wrong: Offline mode may be slower due to local processing.
- D
To store transactions locally during network outages.
Transactions are stored locally and synced later.
- E
To test new POS features without affecting the production environment.
Why wrong: Testing should be done in a sandbox, not offline mode.
A retail company is planning to expand its online presence and wants to use Dynamics 365 Commerce to build a new e-commerce site. They need to ensure that the site can handle high traffic during promotional events and that product catalog updates are reflected quickly. What should they consider?
Trap 1: Increase the size of the channel database.
Database size is not the primary factor for traffic handling or update speed.
Trap 2: Disable caching for product pages to ensure fresh data.
Disabling caching would degrade performance.
Trap 3: Limit the number of products in the catalog.
Limiting products is not a scalable solution.
- A
Increase the size of the channel database.
Why wrong: Database size is not the primary factor for traffic handling or update speed.
- B
Disable caching for product pages to ensure fresh data.
Why wrong: Disabling caching would degrade performance.
- C
Use a content delivery network (CDN) and optimize catalog synchronization.
CDN helps with traffic, and optimizing sync ensures quick updates.
- D
Limit the number of products in the catalog.
Why wrong: Limiting products is not a scalable solution.
A retail chain is implementing Dynamics 365 Commerce and wants to enforce that all stores use the same pricing structure. However, one store manager needs to offer a local discount to match a competitor. What is the best way to handle this?
Trap 1: Have the store manager manually override the price at POS.
Manual overrides are possible but not best practice for consistency.
Trap 2: Change the base price for the product globally.
This would affect all stores.
Trap 3: Create a new product assortment for that store.
Assortments control product availability, not pricing.
- A
Create a price adjustment for that specific store.
Price adjustments can be done per store.
- B
Have the store manager manually override the price at POS.
Why wrong: Manual overrides are possible but not best practice for consistency.
- C
Change the base price for the product globally.
Why wrong: This would affect all stores.
- D
Create a new product assortment for that store.
Why wrong: Assortments control product availability, not pricing.
A company uses Dynamics 365 Human Resources. An HR administrator notices that when they process a termination for an employee, the system does not automatically calculate the final paycheck. The employee is paid monthly. What should the administrator do to ensure final pay is calculated?
Trap 1: Create an ad hoc pay run for the employee.
Ad hoc pay runs are for one-time payments, not standard final pay.
Trap 2: Manually add a benefit deduction for the employee.
Benefits are separate from payroll calculation.
Trap 3: Submit an absence request to clear leave balances.
Leave clearance does not trigger final pay calculation.
- A
Run the pay statement generation process.
Pay statement generation calculates final pay and deductions.
- B
Create an ad hoc pay run for the employee.
Why wrong: Ad hoc pay runs are for one-time payments, not standard final pay.
- C
Manually add a benefit deduction for the employee.
Why wrong: Benefits are separate from payroll calculation.
- D
Submit an absence request to clear leave balances.
Why wrong: Leave clearance does not trigger final pay calculation.
A global company uses Dynamics 365 Finance and needs to comply with multiple tax regulations. They want to automatically apply the correct tax rate based on the customer's address. What should be configured?
Trap 1: Tax exempt numbers
For exemptions.
Trap 2: Tax reporting
For reporting, not calculation.
Trap 3: Manual tax overrides
No automation.
- A
Tax determination by address
Automatically applies correct tax.
- B
Tax exempt numbers
Why wrong: For exemptions.
- C
Tax reporting
Why wrong: For reporting, not calculation.
- D
Manual tax overrides
Why wrong: No automation.
The exhibit shows a configuration for a new legal entity in Dynamics 365 Finance. The chart of accounts is shared, but the fiscal calendar is set to 'Standard'. What is a potential issue?
Exhibit
Refer to the exhibit.
```json
{
"Company": "USMF",
"LegalEntity": "Contoso Entertainment USA",
"SharedData": {
"ChartOfAccounts": "Shared",
"Currencies": ["USD", "EUR"],
"FiscalCalendar": "Standard",
"ExchangeRateType": "Monthly average"
}
}
```Trap 1: The currency list must include all currencies used
Not an issue.
Trap 2: The exchange rate type must be set to 'Daily'
Not a requirement.
Trap 3: The legal entity name must be unique
Name uniqueness is not a problem here.
- A
The currency list must include all currencies used
Why wrong: Not an issue.
- B
The fiscal calendar must be the same across all entities using the shared chart of accounts
Incompatibility can cause issues.
- C
The exchange rate type must be set to 'Daily'
Why wrong: Not a requirement.
- D
The legal entity name must be unique
Why wrong: Name uniqueness is not a problem here.
A company uses Dynamics 365 Finance and has multiple legal entities. They want to share a chart of accounts across all entities while allowing different fiscal calendars. What configuration should be used?
Trap 1: Single fiscal calendar for all entities
Does not allow different calendars.
Trap 2: Separate chart of accounts per entity
Defeats sharing purpose.
Trap 3: Consolidations with elimination
For consolidation, not chart sharing.
- A
Single fiscal calendar for all entities
Why wrong: Does not allow different calendars.
- B
Separate chart of accounts per entity
Why wrong: Defeats sharing purpose.
- C
Consolidations with elimination
Why wrong: For consolidation, not chart sharing.
- D
Shared chart of accounts with entity-specific fiscal calendars
Meets the requirement.
Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)
Trap 1: Route planning
Part of transportation management.
Trap 2: Product variant management
Part of product information management.
- A
Mobile device support
Enables warehouse scanning.
- B
Route planning
Why wrong: Part of transportation management.
- C
Location directives
Guides putaway and picking.
- D
Wave processing
Manages waves for picking.
- E
Product variant management
Why wrong: Part of product information management.
You are a Dynamics 365 administrator for a manufacturing company that uses Dynamics 365 Finance and Supply Chain Management. The company has recently deployed Copilot for Dynamics 365. The accounts payable manager reports that when they ask Copilot to 'Show all overdue invoices', the system returns an error message saying 'I'm sorry, but I can't provide that information.' Other Copilot functions, such as generating financial reports and analyzing variances, work correctly. The manager has the correct security roles and permissions to view overdue invoices through the standard user interface. What is the most likely reason for this behavior?
Trap 1: The Copilot service is temporarily unavailable.
Other Copilot functions work, so the service is available.
Trap 2: The user's security role does not include the 'View overdue…
The user can view overdue invoices through the UI, so the privilege is granted.
Trap 3: The Copilot for Finance module is disabled in the system parameters.
There is no such module disable; Copilot is licensed per user.
- A
The Copilot service is temporarily unavailable.
Why wrong: Other Copilot functions work, so the service is available.
- B
The user does not have a Copilot license assigned.
Copilot requires a separate license per user to function.
- C
The user's security role does not include the 'View overdue invoices' privilege.
Why wrong: The user can view overdue invoices through the UI, so the privilege is granted.
- D
The Copilot for Finance module is disabled in the system parameters.
Why wrong: There is no such module disable; Copilot is licensed per user.
A project manager in Dynamics 365 Project Operations wants to use Copilot to quickly identify which projects are at risk of exceeding their budget. What should the project manager do?
Trap 1: Set up automated alerts when a project exceeds 80% of its budget
Alerts are useful but not a Copilot feature; Copilot can answer ad-hoc questions.
Trap 2: Consult with the finance team to get a list of projects over budget
This is manual and not using Copilot's capabilities.
Trap 3: Create a custom Power BI report to monitor budget consumption
While effective, this does not use Copilot's natural language querying.
- A
Set up automated alerts when a project exceeds 80% of its budget
Why wrong: Alerts are useful but not a Copilot feature; Copilot can answer ad-hoc questions.
- B
Ask Copilot in natural language: "Which projects are over budget?"
Copilot can understand natural language and return a list of projects at risk.
- C
Consult with the finance team to get a list of projects over budget
Why wrong: This is manual and not using Copilot's capabilities.
- D
Create a custom Power BI report to monitor budget consumption
Why wrong: While effective, this does not use Copilot's natural language querying.
Refer to the exhibit. A company uses Dynamics 365 Finance, Supply Chain Management, Commerce, and Human Resources. They want to use Copilot to predict inventory demand and suggest reorder points. Based on the exhibit, which Copilot capability should they enable?
Exhibit
{
"CopilotCapabilities": {
"Finance": {
"Copilot in Finance": {
"Capabilities": ["Generate financial reports", "Analyze variances", "Identify anomalies"]
},
"Copilot in Supply Chain Management": {
"Capabilities": ["Optimize inventory", "Predict demand", "Suggest reorder points"]
},
"Copilot in Commerce": {
"Capabilities": ["Personalize recommendations", "Optimize pricing", "Analyze customer sentiment"]
},
"Copilot in Human Resources": {
"Capabilities": ["Answer HR queries", "Schedule interviews", "Generate job descriptions"]
}
}
}
}Trap 1: Copilot in Human Resources
Human Resources capabilities are for HR queries and scheduling, not inventory.
Trap 2: Copilot in Finance
Finance capabilities are for financial reports, not inventory demand.
Trap 3: Copilot in Commerce
Commerce capabilities are for personalization and pricing, not inventory.
- A
Copilot in Human Resources
Why wrong: Human Resources capabilities are for HR queries and scheduling, not inventory.
- B
Copilot in Finance
Why wrong: Finance capabilities are for financial reports, not inventory demand.
- C
Copilot in Commerce
Why wrong: Commerce capabilities are for personalization and pricing, not inventory.
- D
Copilot in Supply Chain Management
Supply Chain Management includes demand prediction and reorder point suggestions.
A project manager needs to track time and expenses against a project budget in Dynamics 365 Project Operations. Which module should they primarily use?
Trap 1: Sales
Sales module is for managing opportunities and quotes, not time entries.
Trap 2: Finance
Finance module handles accounting but not direct time entry.
Trap 3: Procurement
Procurement manages purchasing, not project time tracking.
- A
Time and Expense
The Time and Expense module is designed for capturing time and expenses against projects.
- B
Sales
Why wrong: Sales module is for managing opportunities and quotes, not time entries.
- C
Finance
Why wrong: Finance module handles accounting but not direct time entry.
- D
Procurement
Why wrong: Procurement manages purchasing, not project time tracking.
Match each Dynamics 365 Finance module to its primary function.
Drag a concept onto its matching description — or click a concept then click the description.
Central repository for financial data
Manage vendor invoices and payments
Manage customer invoices and collections
Plan and monitor financial resources
Track and depreciate company assets
Match each Dynamics 365 Commerce channel type to its description.
Drag a concept onto its matching description — or click a concept then click the description.
E-commerce website for customer orders
Physical brick-and-mortar location
Order entry via customer service agents
Portable device for in-store transactions
Third-party platform integration (e.g., Amazon)
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