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CCNA Manage and maintain devices Questions

75 of 285 questions · Page 3/4 · Manage and maintain devices · Answers revealed

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151
MCQhard

Your organization uses Microsoft Intune to manage macOS devices. You need to deploy a .pkg app to these devices. What is the recommended method?

A.Add as a Windows line-of-business app.
B.Add as a macOS web app.
C.Add as a Microsoft Store app.
D.Add as a macOS line-of-business app.
AnswerD

macOS LOB app type supports .pkg files.

Why this answer

The recommended method to deploy a .pkg app to macOS devices managed by Microsoft Intune is to add it as a macOS line-of-business (LOB) app. This app type is specifically designed for deploying macOS installer packages (.pkg) and requires the file to be uploaded directly to Intune, which then pushes the installation to enrolled devices using the Intune management agent for macOS.

Exam trap

The trap here is that candidates may confuse 'line-of-business app' with Windows-only deployment, or mistakenly think a 'web app' can install a native .pkg, but the correct answer is the macOS-specific LOB app type.

How to eliminate wrong answers

Option A is wrong because 'Windows line-of-business app' is intended for Windows app deployment (e.g., .msi or .exe files) and cannot be used to deploy .pkg files to macOS devices. Option B is wrong because 'macOS web app' is used to create a shortcut to a web application (URL) on the device, not to install a native .pkg package. Option C is wrong because 'Microsoft Store app' is for deploying apps from the Microsoft Store, which does not support .pkg files and is not applicable to macOS devices.

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152
MCQeasy

You need to ensure that all iOS devices enrolled in Intune automatically install required apps (e.g., Microsoft Outlook, Teams) during enrollment. Which enrollment profile setting should you configure?

A.Apple Volume Purchase Program token
B.Company Portal branding
C.Device type restriction
D.Install required apps during enrollment
AnswerD

This setting pushes required apps during the enrollment process.

Why this answer

The 'Install required apps during enrollment' setting in an iOS enrollment profile directs Intune to push mandatory apps (like Outlook and Teams) to the device as part of the Automated Device Enrollment (ADE) process. This leverages the Device Enrollment Program (DEP) workflow to install apps before the user gains full access, ensuring compliance with corporate policies from the outset.

Exam trap

The trap here is that candidates often confuse the 'Install required apps during enrollment' setting with the VPP token (Option A), mistakenly thinking the token itself triggers app installation, when in fact the token only provides licensing and the enrollment profile setting controls the installation timing.

How to eliminate wrong answers

Option A is wrong because the Apple Volume Purchase Program (VPP) token is used to license and distribute apps purchased in volume, not to control whether apps are installed during enrollment; it enables app assignment but does not enforce installation timing. Option B is wrong because Company Portal branding customizes the look and feel of the Company Portal app (e.g., logo, color scheme) and has no impact on app installation behavior during enrollment. Option C is wrong because device type restrictions define which platforms or models are allowed to enroll (e.g., block Android, allow iOS), not the installation of apps during the enrollment process.

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153
MCQmedium

Your organization manages Windows 10 and 11 devices using Microsoft Intune. Users report that after a recent update, the Microsoft Store for Business app 'Company Portal' fails to launch. You verify that the app is assigned as required to all devices. What should you do first to resolve the issue?

A.Enable automatic updates for Company Portal in Intune.
B.Uninstall and reinstall Company Portal from all devices.
C.Trigger a device sync from the Microsoft Intune admin center.
D.Run Windows Update troubleshooter on affected devices.
AnswerC

Forces the device to check in and receive the latest app assignment and configuration.

Why this answer

The correct first step is to trigger a device sync from the Microsoft Intune admin center. This forces the affected devices to check in with Intune, which can push down any pending policy or app configuration updates that may have been missed after the recent Windows update. Since the Company Portal app is assigned as required, a sync ensures the device receives the latest app version or remediation actions without requiring a full reinstall.

Exam trap

The trap here is that candidates may jump to a destructive or configuration-based solution (like reinstalling or enabling auto-updates) instead of recognizing that a simple device sync is the least invasive and most appropriate first troubleshooting step for an app that fails to launch after an update.

How to eliminate wrong answers

Option A is wrong because enabling automatic updates for Company Portal in Intune is a configuration setting that applies to future updates, not a troubleshooting step to fix an app that already fails to launch. Option B is wrong because uninstalling and reinstalling Company Portal from all devices is a drastic, time-consuming measure that should only be attempted after simpler troubleshooting steps like a sync have failed. Option D is wrong because the Windows Update troubleshooter addresses Windows update issues, not problems with a specific Microsoft Store for Business app like Company Portal.

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154
MCQeasy

You need to deploy a line-of-business (LOB) app to Windows 10 devices managed by Intune. The app is a .msi file. Which app type should you select when adding the app in Intune?

A.Microsoft Store app
B.Web link
C.Windows app (Win32)
D.Windows line-of-business app
AnswerD

Windows LOB app type supports .msi files.

Why this answer

The correct app type for deploying a line-of-business (LOB) .msi file to Windows 10 devices managed by Intune is 'Windows line-of-business app'. This app type is specifically designed for sideloading enterprise LOB apps that are not distributed through the Microsoft Store, and it supports .msi and .appx file formats. It uses Intune's built-in LOB deployment channel, which handles the app package directly without requiring the Win32 app preparation tool or complex detection rules.

Exam trap

The trap here is that candidates often choose 'Windows app (Win32)' because they know it supports .msi files, but they overlook that the 'Windows line-of-business app' is the simpler, purpose-built option for LOB .msi deployments without needing the IntuneWin32App wrapper.

How to eliminate wrong answers

Option A is wrong because 'Microsoft Store app' is used for apps sourced from the Microsoft Store, not for sideloading a custom .msi file. Option B is wrong because 'Web link' creates a shortcut to a URL in the Company Portal, not an actual app installation. Option C is wrong because 'Windows app (Win32)' is intended for .exe or .msi files that require complex installation logic, custom detection rules, or dependencies; while it can technically deploy an .msi, it requires wrapping the file with the IntuneWin32App tool and is overkill for a simple LOB .msi, whereas the LOB app type is the direct and correct choice for a straightforward .msi deployment.

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155
MCQeasy

A company uses Microsoft Intune to manage iOS/iPadOS devices. They need to enforce a policy that requires users to set a device passcode of at least 6 characters. Which type of policy should they create?

A.Device configuration profile
B.Device compliance policy
C.Conditional access policy
D.App protection policy
AnswerB

Device compliance policies enforce device-level settings such as passcode requirements.

Why this answer

A device compliance policy in Microsoft Intune evaluates whether iOS/iPadOS devices meet specific security requirements, such as a minimum passcode length of 6 characters. When a device is noncompliant, Intune can trigger actions like blocking access to corporate resources or sending a notification to the user. This is the correct policy type because passcode enforcement for device-level security is a compliance condition, not a configuration or app-level setting.

Exam trap

The trap here is that candidates confuse a Device configuration profile (which can also set a passcode policy) with a Compliance policy, but the question specifically asks for a policy that *enforces* a requirement by evaluating and acting on noncompliance, not just applying a setting.

How to eliminate wrong answers

Option A is wrong because a Device configuration profile is used to configure device settings (e.g., Wi-Fi, VPN, restrictions) but does not evaluate or enforce compliance; it simply applies settings without a compliance check. Option C is wrong because a Conditional access policy in Azure AD controls access to cloud apps based on signals like device compliance, but it does not itself define the passcode requirement; it relies on a compliance policy to provide that condition. Option D is wrong because an App protection policy (MAM) manages data protection within apps (e.g., PIN for app access, data encryption) and does not enforce a device-level passcode; it applies to apps regardless of device management.

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156
MCQmedium

Refer to the exhibit. You apply this Intune custom OMA-URI policy to a Windows 10 device. What is the expected outcome?

A.VPN connections are allowed over cellular networks.
B.The policy will fail to apply due to an invalid OMA-URI.
C.The policy applies only to users, not devices.
D.VPN connections over cellular are blocked.
AnswerD

Correct. Value '0' disables (blocks) VPN over cellular.

Why this answer

The OMA-URI ./Device/Vendor/MSFT/Policy/Config/Connectivity/AllowCellularData refers to the policy that controls whether cellular data is allowed for VPN connections. When set to 0, it blocks VPN connections over cellular networks, enforcing that VPN traffic must use Wi-Fi or Ethernet. This is a device-level policy, not user-specific, and the OMA-URI is valid for Windows 10 devices managed by Intune.

Exam trap

The trap here is that candidates may confuse the OMA-URI path as invalid or think it applies only to users, when in fact the ./Device/ prefix explicitly targets the device scope, and the policy is a valid Windows 10 CSP setting.

How to eliminate wrong answers

Option A is wrong because setting the value to 0 blocks VPN over cellular, not allows it; a value of 1 would allow it. Option B is wrong because the OMA-URI is a valid and supported policy path for Windows 10 device configuration in Intune, so it will apply successfully. Option C is wrong because this policy is configured under the device-level node (./Device/Vendor/MSFT/...), meaning it applies to the device regardless of which user is signed in, not only to users.

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157
MCQmedium

Your organization uses Microsoft Intune to manage Windows 10 and Windows 11 devices. Users report that after a recent update, their devices are stuck at the login screen and cannot access corporate resources. You suspect a configuration conflict. Which action should you take first to restore device functionality without affecting other settings?

A.Create a new device configuration profile that overrides the conflicting settings.
B.Use the Test and remediate feature to apply a temporary configuration to a subset of devices.
C.Reset the devices remotely using Intune.
D.Perform a selective wipe on the affected devices.
AnswerB

This approach allows you to test and resolve configuration conflicts without affecting all devices, preserving existing settings and enabling a controlled rollback.

Why this answer

The correct first action is to use the 'Test and remediate' feature in Intune, which allows you to apply a temporary configuration to a test group of devices to identify and resolve conflicts without affecting the broader device population. This approach isolates the issue, preserves existing settings, and provides a controlled rollback if needed, aligning with best practices for troubleshooting configuration conflicts in Intune-managed Windows devices.

Exam trap

The trap here is that candidates often choose 'Reset devices remotely' or 'Selective wipe' as a quick fix, not realizing that these are destructive actions that should be reserved for security breaches or device retirement, not for resolving configuration conflicts that can be isolated and tested.

How to eliminate wrong answers

Option A is wrong because creating a new device configuration profile that overrides conflicting settings can introduce additional conflicts or unintended changes, and it does not provide a controlled, reversible test before broad deployment. Option C is wrong because resetting devices remotely using Intune is a drastic measure that erases all data and settings, which is not appropriate for a configuration conflict that can be resolved with a targeted test. Option D is wrong because performing a selective wipe removes corporate data but leaves personal data intact; however, it does not address the underlying configuration conflict and may still leave devices in a non-functional state regarding login.

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158
Multi-Selectmedium

Which TWO actions can you take to improve the performance of Microsoft Intune management for Windows devices that are geographically distributed and have limited bandwidth?

Select 2 answers
A.Deploy a Configuration Manager site server at each location to act as a peer cache.
B.Increase the frequency of device sync intervals to ensure policies are applied quickly.
C.Enable Delivery Optimization to use peer-to-peer sharing within the same network.
D.Configure Windows Update for Business to use 'Download only' mode to reduce update size.
E.Disable Windows Defender real-time scanning on devices.
AnswersC, D

Peer-to-peer reduces internet bandwidth usage by sharing downloads locally.

Why this answer

Options C and D are correct. Enabling Delivery Optimization (C) allows Windows devices to download updates from other devices on the same network using peer-to-peer, reducing internet bandwidth usage. Configuring Windows Update for Business to use 'Download only' mode (D) ensures that updates are downloaded only once from Microsoft and then shared via Delivery Optimization, further reducing bandwidth consumption.

Option A is incorrect because deploying a Configuration Manager site server at each location adds infrastructure complexity and does not directly improve performance for Intune-managed devices; Peer Cache is not a native Intune feature. Option B is incorrect because increasing sync intervals increases network traffic, worsening bandwidth issues. Option E is incorrect because disabling real-time scanning compromises security without any significant bandwidth benefit.

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159
MCQmedium

You are troubleshooting a user's Windows 11 device that cannot connect to the corporate Wi-Fi network. The device is managed by Intune and has a Wi-Fi profile assigned. The profile uses SCEP certificate authentication. The certificate is issued by your internal CA. The device shows 'No internet access' though it connects. What is the most likely issue?

A.The SSID in the profile is incorrect
B.The root CA certificate is not deployed to the device
C.The user does not have an Intune license
D.The Wi-Fi profile is not assigned to the device
AnswerB

Without the root CA, the SCEP certificate cannot be validated.

Why this answer

The device connects to the Wi-Fi network but shows 'No internet access,' indicating the SSID and connectivity are functional. With SCEP certificate authentication, the client must trust the issuing CA's root certificate to validate the server-side certificate during the EAP-TLS handshake. If the root CA certificate is not deployed to the device via Intune, the certificate chain cannot be verified, causing the connection to fail at the authentication layer even though the Wi-Fi association succeeds.

Exam trap

The trap here is that candidates see the device connects and assume the profile is correct, overlooking that certificate-based authentication requires both the client certificate and the root CA trust anchor to be present on the device.

How to eliminate wrong answers

Option A is wrong because an incorrect SSID would prevent the device from even seeing or connecting to the network, not just showing 'No internet access' after connecting. Option C is wrong because an Intune license is required for management enrollment, but the device is already managed and has a Wi-Fi profile assigned; the issue is certificate trust, not licensing. Option D is wrong because the profile is assigned (the device connects to the Wi-Fi), so the profile is present; the problem lies in the certificate validation step, not profile assignment.

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160
MCQmedium

Refer to the exhibit. You run a PowerShell cmdlet to get managed devices and see the output above. The device is noncompliant. What is the most likely reason?

A.The device is not enrolled.
B.The device name is too long.
C.The OS version is not supported.
D.The device has not synced recently.
AnswerD

Last sync is more than 24 hours ago, which can cause noncompliance.

Why this answer

The device is noncompliant because it has not synced recently. In Microsoft Intune, devices must regularly check in to report their compliance status; if a device fails to sync within the configured grace period (typically 30 days by default), it is marked as noncompliant. The PowerShell output shows the device is enrolled and managed, but the last sync time is missing or outdated, triggering the noncompliant state.

Exam trap

The trap here is that candidates assume noncompliance is always due to a configuration or OS issue, but Microsoft Intune also enforces compliance based on device activity—specifically the last sync time—which is a common oversight in exam scenarios.

How to eliminate wrong answers

Option A is wrong because the device is already enrolled and managed, as indicated by the 'Managed' status in the output. Option B is wrong because device name length does not affect compliance; Intune supports names up to 256 characters and has no compliance rule for name length. Option C is wrong because the OS version is listed as '10.0.19044.1706' (Windows 10 21H2), which is a supported version for Intune management and compliance policies.

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161
MCQeasy

You are a Microsoft Intune administrator for Tailwind Traders. The company has enrolled Windows 11 devices. You need to configure BitLocker encryption on all devices using Intune. You have created an endpoint security policy for BitLocker and assigned it to the correct group. After 24 hours, some devices still show as not encrypted. You verify that the devices are compliant with the policy's prerequisites. What should you do to force the policy to apply?

A.Use Group Policy Editor to configure BitLocker locally on each device.
B.Check if the devices have TPM version 2.0.
C.Re-create the BitLocker policy with a different name.
D.Remotely sync the devices from the Intune console to refresh policy.
AnswerD

Sync forces policy retrieval and application.

Why this answer

Triggering a sync on the devices will force the policy to be applied. Re-creating the policy is unnecessary. Using a local GPO is not managed centrally.

Checking the hardware is not relevant.

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162
MCQeasy

Refer to the exhibit. The JSON snippet shows a Windows Update for Business policy assigned to a device group. Users report that quality updates are installed 7 days after release. Which setting controls this behavior?

A.featureUpdateDeferralPeriodInDays
B.businessReadyUpdatesOnly
C.qualityUpdateDeferralPeriodInDays
D.automaticUpdateMode
AnswerC

This setting defers quality updates by the specified number of days.

Why this answer

The setting `qualityUpdateDeferralPeriodInDays` controls how long quality updates (security fixes) are deferred after release. A value of 7 means updates are installed 7 days post-release, matching the user report. This is a Windows Update for Business policy configured via CSP (Policy CSP - Update).

Exam trap

The trap here is that candidates confuse `featureUpdateDeferralPeriodInDays` with quality update deferral, assuming all deferral settings work the same way, but they are separate policies for different update types.

How to eliminate wrong answers

Option A is wrong because `featureUpdateDeferralPeriodInDays` controls deferral of feature updates (major OS version upgrades), not quality updates. Option B is wrong because `businessReadyUpdatesOnly` determines whether to receive only business-ready (servicing channel) updates or preview updates, not the deferral period. Option D is wrong because `automaticUpdateMode` controls the update installation behavior (e.g., auto-install at scheduled time, notify download), not the deferral delay.

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163
MCQmedium

Refer to the exhibit. You have the following compliance policy assigned to a Windows 10 device running version 10.0.22000.0. The device has a password of 8 characters and is encrypted. What is the compliance status of the device?

A.Noncompliant due to password length
B.Noncompliant due to encryption
C.Compliant
D.Noncompliant due to OS version
AnswerC

All conditions are met.

Why this answer

The device is running Windows 10 version 10.0.22000.0, which is between the minimum (10.0.19041.0) and maximum (10.0.22621.0) allowed. The password length is 8 characters, which meets the minimum requirement of 6. The device is encrypted.

Therefore, all compliance policy conditions are satisfied, making the device Compliant. Option C is correct. Options A, B, and D are incorrect because password length meets the requirement, encryption is enabled, and OS version is within the allowed range.

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164
MCQeasy

You have created the above custom policy but it fails to apply on Windows 10 devices. What is the most likely reason?

A.The value must be an integer, not a string.
B.The OMA-URI targets the user, not the device.
C.Custom configuration policies are not supported on Windows 10.
D.The OMA-URI path is incorrect for an ADMX-backed policy.
AnswerD

ADMX policies require a specific URI format that includes the category path.

Why this answer

The OMA-URI path for an ADMX-backed policy must follow the exact format: `./Device/Vendor/MSFT/Policy/Config/ADMX_<Category>/<PolicyName>`. If the path is incorrect—for example, missing the `ADMX_` prefix or using a wrong category name—the policy will fail to apply on Windows 10 devices. Custom configuration policies do support ADMX-backed policies, but the URI must precisely match the ADMX administrative template structure.

Exam trap

The trap here is that candidates assume any OMA-URI error is due to targeting (user vs. device) or data type issues, but the MD-102 exam specifically tests the precise URI syntax for ADMX-backed policies, which is a common misconfiguration point.

How to eliminate wrong answers

Option A is wrong because the error is not about data type mismatch; ADMX-backed policies can accept string values (e.g., registry strings) depending on the policy definition, and the question does not specify a value type conflict. Option B is wrong because the OMA-URI for device configuration policies uses the `./Device/` prefix, not `./User/`, and targeting the user would be a different scope; the issue here is the path structure, not the target. Option C is wrong because custom configuration policies are fully supported on Windows 10 via MDM; they are a core feature for deploying settings not available in the built-in configuration profiles.

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165
MCQmedium

You need to deploy a custom Windows 11 feature update to a pilot group of 50 devices before rolling out to the entire organization. The devices are managed by Intune and are in a 'Pilot' Azure AD group. What is the best approach?

A.Configure a Windows Update for Business deferral policy for all devices
B.Create a custom configuration profile with update settings
C.Create a feature update profile for Windows 11 and assign to the pilot group
D.Use Group Policy to configure Windows Update settings for the pilot group
AnswerC

Feature update profiles allow targeted deployment of feature updates.

Why this answer

Intune's feature update profiles are specifically designed to deploy Windows 11 feature updates to targeted Azure AD groups, such as the 'Pilot' group. This approach allows you to control the exact feature update version (e.g., Windows 11 23H2) and assign it only to the pilot devices, enabling a controlled rollout before expanding to the entire organization.

Exam trap

The trap here is that candidates often confuse feature update profiles with quality update policies or configuration profiles, mistakenly thinking any update-related setting can be applied via a configuration profile or deferral policy.

How to eliminate wrong answers

Option A is wrong because a Windows Update for Business deferral policy only delays the installation of updates; it does not deploy a specific feature update version to a targeted group. Option B is wrong because custom configuration profiles are used for device settings (e.g., security policies, app configurations), not for deploying feature updates; feature updates require a dedicated feature update profile. Option D is wrong because Group Policy is not applicable in a cloud-only Intune-managed environment; devices must be Azure AD joined and managed via Intune, and Group Policy requires on-premises Active Directory and Domain Services.

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166
MCQhard

You need to ensure that Windows 10 devices automatically receive Microsoft 365 Apps updates from the Internet when not connected to the corporate network. Which update channel should you configure?

A.Monthly Enterprise Channel
B.Office Insider
C.Current Channel
D.Semi-Annual Channel
AnswerC

Current Channel delivers updates as they become available and works over the Internet.

Why this answer

The Current Channel is the correct choice because it provides the most frequent updates for Microsoft 365 Apps, and it is the only channel that supports automatic updates from the Internet (via the Office Content Delivery Network) when devices are not connected to the corporate network. This channel is designed for devices that need the latest features and security updates without relying on on-premises update infrastructure.

Exam trap

The trap here is that candidates often confuse the Monthly Enterprise Channel with the Current Channel, assuming that 'Monthly' implies automatic Internet updates, but the Monthly Enterprise Channel is actually designed for managed deployment and does not support automatic Internet-based updates for off-network devices.

How to eliminate wrong answers

Option A is wrong because the Monthly Enterprise Channel is intended for organizations that want a predictable, once-a-month update cycle and typically rely on on-premises distribution points (e.g., Configuration Manager) or cloud-based management tools, not automatic Internet-based updates for off-network devices. Option B is wrong because Office Insider is a pre-release channel for testing upcoming features and is not intended for production devices requiring stable, automatic updates from the Internet. Option D is wrong because the Semi-Annual Channel provides updates only twice a year and is designed for environments with strict change management and on-premises update control, not for devices that need to automatically receive updates from the Internet when off the corporate network.

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167
MCQmedium

Refer to the exhibit. You have applied this compliance policy to a Windows 10 device running build 10.0.19044. The device meets all requirements except that the firewall is disabled. What will be the compliance status of the device?

A.Non-compliant, because the OS version is not within the allowed range.
B.Compliant, because the policy includes a grace period for firewall.
C.Compliant, because the OS version is within the allowed range.
D.Non-compliant, because the firewall is disabled.
AnswerD

Active firewall is required; disabling it makes the device non-compliant.

Why this answer

The device is non-compliant because the compliance policy explicitly requires the firewall to be enabled. Even though the OS version (10.0.19044) falls within the allowed range of 10.0.17763 to 10.0.19045, the firewall requirement is a separate condition that must be met. In Microsoft Intune, if any required setting is not satisfied and no grace period is configured for that setting, the device is marked non-compliant immediately.

Exam trap

The trap here is that candidates assume OS version compliance alone determines the overall status, ignoring that all policy conditions must be satisfied, and that a disabled firewall is a separate, immediate non-compliance factor.

How to eliminate wrong answers

Option A is wrong because the OS version 10.0.19044 is within the allowed range of 10.0.17763 to 10.0.19045, so the device is not non-compliant due to OS version. Option B is wrong because the policy does not show a grace period for the firewall; grace periods are configured per setting in Intune compliance policies, and the exhibit does not indicate any grace period for the firewall rule. Option C is wrong because while the OS version is within range, compliance requires all conditions to be met; the disabled firewall overrides OS version compliance, making the device non-compliant.

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168
MCQhard

Your organization uses Microsoft Intune to manage macOS devices. You need to deploy a configuration profile that enforces FileVault encryption. The profile must allow recovery key escrow to Intune. After deploying the profile, you notice that some devices are not encrypted. What should you check first?

A.Check if the user has logged in and acknowledged the FileVault prompt.
B.Ensure that a compliance policy is also assigned requiring encryption.
C.Ensure the devices are supervised.
D.Verify that the profile is assigned to the correct device group.
AnswerA

FileVault requires user interaction to start encryption.

Why this answer

FileVault encryption on macOS requires user interaction to complete. When Intune deploys a FileVault profile with recovery key escrow, the user must log in and explicitly acknowledge the FileVault prompt to enable encryption. If the user has not done so, the device remains unencrypted regardless of the profile assignment.

Exam trap

The trap here is that candidates often assume a configuration profile alone enforces encryption immediately, overlooking the mandatory user interaction step required by macOS for FileVault activation.

How to eliminate wrong answers

Option B is wrong because compliance policies do not trigger encryption; they only report non-compliance after encryption is expected. Option C is wrong because macOS devices do not require supervision for FileVault encryption or key escrow; supervision is an iOS/iPadOS concept. Option D is wrong because if the profile were assigned to the wrong group, the profile would not appear on the device at all, but the issue here is that the profile is deployed yet encryption is not active, indicating a user interaction gap.

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169
Multi-Selectmedium

Which TWO troubleshooting steps should you take when a Windows 11 device fails to enroll in Intune with error code 0x80180014?

Select 2 answers
A.Ensure that the device is in the correct enrollment profile group.
B.Recreate the device compliance policy.
C.Check if the device is already enrolled in another MDM provider.
D.Verify that the user has an appropriate Intune license assigned.
E.Check if the device has TPM 2.0 enabled.
AnswersC, D

Device might be already enrolled elsewhere.

Why this answer

Error code 0x80180014 typically indicates that the device is already enrolled with another MDM provider, such as Microsoft Configuration Manager (with co-management) or a third-party MDM like VMware Workspace ONE. Intune enforces a single-MDM enrollment policy per device; if a prior MDM enrollment is detected, the new enrollment attempt fails. Checking for existing MDM enrollment is therefore the correct first step.

Exam trap

The trap here is that candidates often assume error 0x80180014 is a licensing or compliance issue, but Microsoft specifically uses this error code to signal a duplicate or conflicting MDM enrollment, not a missing license or policy misconfiguration.

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170
MCQmedium

Refer to the exhibit. You run this PowerShell command using the Microsoft Graph PowerShell SDK. What is the primary purpose of this command?

A.To list only non-compliant Windows devices.
B.To retrieve all managed devices regardless of operating system.
C.To enforce compliance on Windows devices.
D.To retrieve a list of all Windows managed devices with their compliance status.
AnswerD

Correct. The command selects complianceState for Windows devices.

Why this answer

The PowerShell command uses `Get-MgDeviceManagementManagedDevice` with a filter for `operatingSystem eq 'Windows'` and selects properties including `complianceState`. This retrieves all Windows managed devices and their compliance status, making option D correct. The command does not filter by compliance state, so it returns both compliant and non-compliant devices, and it does not enforce any compliance action.

Exam trap

The trap here is that candidates may assume the command only returns non-compliant devices because complianceState is selected, but the filter does not restrict by compliance value—it merely includes that property in the output.

How to eliminate wrong answers

Option A is wrong because the command does not filter by complianceState; it retrieves all Windows devices, not just non-compliant ones. Option B is wrong because the filter `operatingSystem eq 'Windows'` explicitly limits results to Windows devices, not all managed devices regardless of operating system. Option C is wrong because the command is a read-only GET operation that retrieves device data; it does not perform any enforcement or remediation actions on compliance.

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171
MCQhard

Your organization uses Microsoft Intune to manage iOS/iPadOS devices. You have deployed a device configuration profile that configures the device's email settings for the native Mail app. Recently, the organization decided to switch to Microsoft Outlook for iOS as the primary email client. You need to ensure that users can only use Outlook for accessing corporate email, and that the native Mail app is blocked from accessing corporate data. Which combination of Intune policies should you implement?

A.Create an App Protection Policy (MAM) that restricts the transfer of corporate data to other apps and a Device Configuration Profile that sets the default mail app to Outlook.
B.Create a device compliance policy that requires the device to have Outlook installed.
C.Use device enrollment restrictions to block devices that have the native Mail app installed.
D.Create a conditional access policy for Exchange Online that blocks the native Mail app and allows only Outlook.
AnswerA

MAM policy can block data transfer to native Mail, and configuration profile sets default app.

Why this answer

An App Protection Policy (MAM) can restrict corporate data access to only managed apps like Outlook, preventing the native Mail app from opening corporate data. Additionally, a Device Configuration Profile can set Outlook as the default mail app on iOS/iPadOS devices, effectively blocking the native Mail app from handling corporate email. Option B is incorrect because a device compliance policy requiring Outlook installation does not prevent the native Mail app from accessing data.

Option C is incorrect because device enrollment restrictions are for initial enrollment, not controlling app usage. Option D is incorrect because a conditional access policy can block the native Mail app from Exchange Online but does not set Outlook as the default mail app.

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172
Multi-Selectmedium

A company manages devices with Microsoft Intune. They need to deploy a line-of-business (LOB) app to iOS devices. Which TWO of the following are required?

Select 2 answers
A.The app package must be in .ipa format
B.The app must have a unique bundle ID
C.The deployment must use 'Required' installation purpose
D.The app must be assigned to a user group only
E.Apple MDM push certificate must be configured
AnswersA, B

iOS LOB apps require .ipa format.

Why this answer

IOS line-of-business (LOB) apps must be packaged in the .ipa format, which is the standard iOS app package that Intune can deploy directly to devices. Intune uses the .ipa file to install the app on supervised or unsupervised iOS devices via the MDM channel, and the app must be signed with an Apple Developer Enterprise certificate or a distribution certificate.

Exam trap

The trap here is that candidates often confuse the general prerequisites for iOS management (like the Apple MDM push certificate) with the specific requirements for deploying an LOB app, leading them to select option E incorrectly.

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173
MCQmedium

Your organization uses Microsoft Intune to manage Windows 10 and iOS devices. You need to deploy a certificate-based authentication solution for Wi-Fi and VPN access. You have set up a Certificate Connector for Microsoft Intune and issued a root CA certificate. You have created a trusted certificate profile for the root CA and a SCEP certificate profile for client certificates. However, iOS devices are failing to enroll for client certificates. You verify that the SCEP profile is correctly configured and assigned. What is the most likely cause?

A.The Certificate Connector is not configured to support iOS devices.
B.iOS devices require user affinity for SCEP enrollment, which is not configured.
C.The SCEP profile does not reference the trusted certificate profile for the root CA, or the trusted certificate profile is not assigned to iOS devices.
D.The iOS devices are not compliant with the compliance policy.
AnswerC

iOS devices require a trusted certificate profile for the root CA to be deployed before the SCEP profile, and the SCEP profile must reference that trusted certificate. If the reference is missing or incorrect, the SCEP enrollment will fail.

Why this answer

For SCEP certificate enrollment on iOS devices, the trusted root CA certificate profile must be deployed first and the SCEP profile must reference it. If the reference is missing or the trusted profile is not assigned to the iOS devices, the SCEP enrollment will fail. Option A is incorrect because the Certificate Connector supports iOS devices.

Option B is incorrect because SCEP certificate profiles for device enrollment do not require user affinity; user affinity is only needed for user certificates. Option D is incorrect because device compliance policy is not a prerequisite for SCEP certificate enrollment; non-compliant devices can still enroll for certificates.

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174
MCQeasy

A company uses Microsoft Intune to manage devices. They need to report on which devices have a specific Windows update installed. Which reporting method should be used?

A.Use the Microsoft Intune admin center to view the Windows Update for Business report
B.Use Microsoft 365 Lighthouse
C.Use the Device compliance report in Intune
D.Use Microsoft Defender for Endpoint's advanced hunting
AnswerA

The Windows Update for Business report in Intune shows update status per device.

Why this answer

The Windows Update for Business report in the Microsoft Intune admin center provides a dedicated view of update compliance, including which devices have installed specific Windows updates. This report aggregates data from the Windows Update service and displays it per device, making it the correct method for identifying devices with a particular update installed.

Exam trap

The trap here is that candidates often confuse the Device compliance report (which checks OS version or build) with the Windows Update for Business report (which tracks specific KB installations), leading them to select Option C incorrectly.

How to eliminate wrong answers

Option B is wrong because Microsoft 365 Lighthouse is designed for multi-tenant management of Microsoft 365 services across customers, not for granular per-device Windows update reporting within a single tenant. Option C is wrong because the Device compliance report in Intune focuses on compliance policies (e.g., encryption, OS version) and does not track individual Windows update KB installations. Option D is wrong because Microsoft Defender for Endpoint's advanced hunting uses Kusto Query Language (KQL) to query security-related events and device information, but it is not the primary or recommended method for reporting on Windows update installation status; it requires custom queries and lacks the pre-built update-specific aggregation of the Windows Update for Business report.

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175
MCQeasy

A company uses Microsoft Intune to manage macOS devices. They need to enforce FileVault encryption on all Macs. What should they configure?

A.An endpoint security policy for disk encryption.
B.A device configuration profile with FileVault settings.
C.A device compliance policy that requires FileVault.
D.An app protection policy.
AnswerB

Device configuration profiles can enforce FileVault on macOS.

Why this answer

FileVault encryption on macOS is enforced through a device configuration profile in Microsoft Intune. Specifically, you create a settings catalog or a custom profile that includes the FileVault settings under the 'System Preferences' > 'Security & Privacy' category, which allows you to require FileVault and escrow the recovery key to Intune. This is the native Intune method for managing macOS disk encryption, as endpoint security policies for disk encryption are designed for Windows BitLocker, not macOS.

Exam trap

The trap here is that candidates confuse 'endpoint security policies' (which are Windows-only for disk encryption) with device configuration profiles (which handle macOS FileVault), leading them to select Option A instead of B.

How to eliminate wrong answers

Option A is wrong because endpoint security policies for disk encryption in Intune are specifically designed for Windows devices (BitLocker) and do not support macOS FileVault; macOS encryption must be configured via device configuration profiles. Option C is wrong because a device compliance policy can check if FileVault is enabled and mark non-compliant devices, but it cannot enforce or enable FileVault encryption itself—it only reports compliance status and can trigger conditional access blocks. Option D is wrong because app protection policies manage data protection at the application level (e.g., preventing copy/paste from managed apps) and do not control device-level encryption like FileVault.

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176
MCQhard

Your company has a Microsoft Intune environment with Windows devices. You need to deploy a Microsoft 365 Apps update using the Semi-Annual Enterprise Channel. You have configured the update channel in an Intune administrative template. However, devices are not receiving the updates. What is the most likely cause?

A.The administrative template does not configure the update channel; you must use the Office Deployment Tool.
B.Devices are not configured for Windows Update for Business.
C.Devices need to be in the Semi-Annual Channel (Targeted) to receive updates.
D.The Semi-Annual Enterprise Channel is not supported for Microsoft 365 Apps.
AnswerA

Intune requires ODT for update channel configuration.

Why this answer

When you configure the update channel for Microsoft 365 Apps via an Intune administrative template (ADMX), the setting is applied as a Group Policy preference but does not actually trigger the update mechanism. Microsoft 365 Apps updates require the Office Deployment Tool (ODT) or the Office CDN to deliver the correct channel bits. The administrative template only sets the registry key for the channel; without the ODT or a corresponding update policy, devices remain on their current channel and do not receive new updates.

Exam trap

The trap here is that candidates assume configuring the update channel via an administrative template is sufficient to change the channel and trigger updates, when in fact the template only sets a registry value and does not initiate the actual update process.

How to eliminate wrong answers

Option B is wrong because Windows Update for Business (WUfB) is not required for Microsoft 365 Apps updates; these updates are delivered independently via the Office Content Delivery Network (CDN) and managed through Office-specific policies, not Windows Update. Option C is wrong because the Semi-Annual Channel (Targeted) is a separate channel that receives updates earlier, but the Semi-Annual Enterprise Channel is a valid, supported channel; the issue is not about targeting but about the deployment mechanism. Option D is wrong because the Semi-Annual Enterprise Channel is fully supported for Microsoft 365 Apps; it is one of the standard update channels designed for enterprise environments.

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177
MCQhard

You are designing a device management strategy for a hybrid environment with on-premises Active Directory and Microsoft Entra ID. You need to ensure that devices are managed by Intune and can access on-premises resources. Which approach should you recommend?

A.Hybrid Azure AD join
B.Entra ID registered with on-premises domain join
C.Windows Autopilot self-deploying mode
D.Entra ID joined with VPN to on-premises
AnswerA

Hybrid Azure AD join allows devices to be joined to both on-premises AD and Entra ID, enabling Intune management and on-premises resource access.

Why this answer

Hybrid Azure AD join is the correct approach because it allows devices that are joined to on-premises Active Directory to also register with Microsoft Entra ID, enabling Intune management while maintaining access to on-premises resources via Kerberos/NTLM authentication. This configuration synchronizes the device object from AD to Entra ID using Azure AD Connect, creating a device identity that can be managed by Intune and can authenticate against both cloud and on-premises services without requiring a VPN.

Exam trap

The trap here is that candidates often confuse 'Entra ID registered' with 'Hybrid Azure AD join' because both involve Entra ID, but only Hybrid Azure AD join provides the on-premises domain join required for seamless resource access without a VPN.

How to eliminate wrong answers

Option B is wrong because Entra ID registered devices are only workplace-joined (personal or BYOD) and do not have a computer object in on-premises AD, so they cannot authenticate to on-premises resources using domain credentials or access domain-joined file shares without additional configuration. Option C is wrong because Windows Autopilot self-deploying mode is designed for kiosk or shared devices that are Entra ID joined only, not hybrid joined, and thus cannot natively access on-premises resources without a VPN or other connectivity solution. Option D is wrong because Entra ID joined devices with a VPN can access on-premises resources, but they are not domain-joined and therefore cannot use Kerberos authentication to on-premises AD; they rely on VPN connectivity and typically require additional solutions like Microsoft Entra application proxy or Always On VPN for seamless resource access, making it less integrated than Hybrid Azure AD join.

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178
MCQeasy

You are managing Windows 10 devices with Intune. You need to deploy a PowerShell script that runs under the system context during device enrollment. Which approach should you use?

A.Deploy the script as a proactive remediation.
B.Use a device compliance policy to trigger the script.
C.Create a custom configuration profile to run the script.
D.Upload the script as a PowerShell script in Intune and assign it to the device group.
AnswerD

Intune PowerShell scripts can run in system context and execute during enrollment.

Why this answer

Intune's 'PowerShell scripts' feature allows you to upload and assign scripts that run under the system context during device enrollment, specifically targeting devices in a group. This is the only native Intune method that executes scripts in the system context at enrollment time without additional configuration.

Exam trap

The trap here is that candidates confuse the 'PowerShell scripts' feature with proactive remediations or custom configuration profiles, not realizing that only the dedicated PowerShell script deployment runs under the system context during enrollment.

How to eliminate wrong answers

Option A is wrong because proactive remediations run on a schedule or on detection, not during device enrollment, and they require the Intune Management Extension to be already installed. Option B is wrong because device compliance policies evaluate device settings and trigger non-compliance actions, but they cannot execute arbitrary PowerShell scripts during enrollment. Option C is wrong because custom configuration profiles use CSPs (Configuration Service Providers) to configure settings, not to run arbitrary PowerShell scripts; they lack a mechanism to execute script files.

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179
MCQmedium

Your organization has Windows 10 devices managed by Intune. You need to enforce BitLocker encryption on all devices. The devices must use a TPM protector and a recovery password. What should you configure?

A.Compliance policy for Windows 10
B.Endpoint security > Disk encryption policy
C.Windows Update for Business policy
D.Device configuration profile for Windows 10
AnswerB

Endpoint security > Disk encryption policy in Intune allows configuring BitLocker settings, including TPM protector and recovery password.

Why this answer

To enforce BitLocker encryption with a TPM protector and recovery password on Windows 10 devices managed by Intune, you must configure an Endpoint security > Disk encryption policy. This policy type specifically targets BitLocker settings, including TPM and recovery password requirements, and is designed to enforce encryption at the device level through the Intune MDM channel.

Exam trap

The trap here is that candidates often confuse Device configuration profiles (Option D) with Endpoint security policies, but Microsoft explicitly separates disk encryption into the Endpoint security node for focused management, and the exam tests this distinction.

How to eliminate wrong answers

Option A is wrong because Compliance policy for Windows 10 evaluates device compliance after encryption is applied but does not configure BitLocker settings like TPM or recovery password; it only reports on encryption status. Option C is wrong because Windows Update for Business policy controls update rings and feature updates, not disk encryption or BitLocker configuration. Option D is wrong because Device configuration profile for Windows 10 can include some BitLocker settings, but the recommended and correct method for enforcing BitLocker with specific protectors in Intune is the Endpoint security > Disk encryption policy, which provides a dedicated, streamlined interface for encryption policies.

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180
MCQhard

A user has a Windows 10 device that is enrolled in Microsoft Intune. The user reports that they cannot install a required app from the Company Portal. You check the Intune console and see that the app assignment is 'Required' but the installation status shows 'Failed'. The device is compliant. What should you check first?

A.Review the Intune management extension logs on the device.
B.Verify the device compliance policy.
C.Check the Company Portal app version.
D.Reassign the app to the user.
AnswerA

Logs will show the specific error.

Why this answer

The Intune management extension (IME) handles app installation, PowerShell scripts, and custom compliance actions on Windows devices. When a required app fails to install despite the device being compliant, the IME logs (located in `ProgramData\Microsoft\IntuneManagementExtension\Logs`) provide granular error details such as exit codes, download failures, or dependency issues. Reviewing these logs is the fastest way to diagnose the root cause without making assumptions about compliance or app version.

Exam trap

The trap here is that candidates assume a compliant device means all Intune operations will succeed, overlooking that the Intune management extension is a separate component with its own failure modes unrelated to device compliance.

How to eliminate wrong answers

Option B is wrong because the device is already confirmed compliant, so compliance policy is not the cause of the installation failure. Option C is wrong because the Company Portal app version affects the user interface and enrollment flow, not the backend installation of a required app pushed by Intune. Option D is wrong because reassigning the app does not address the underlying failure reason and may simply reproduce the same error without diagnostic insight.

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181
MCQmedium

Your organization uses Microsoft Intune to manage Windows 11 devices. You have a requirement to ensure that all devices have BitLocker Drive Encryption enabled with a TPM protector and a recovery key escrowed to Azure AD. Additionally, you need to configure a policy that prevents users from changing the BitLocker settings. You create a device configuration profile using the 'Endpoint Protection' template for Windows 10 and later. After deploying the policy to a test group, you notice that BitLocker is not enabled on some devices. The devices meet the hardware requirements and are Azure AD joined. What is the most likely reason for the failure, and how should you resolve it?

A.Devices are not hybrid Azure AD joined; convert them to hybrid join for BitLocker policy to apply.
B.The policy does not specify a recovery key escrow location; configure it to escrow to Azure AD.
C.The policy is missing the 'Enable full disk encryption' setting or the encryption method is not specified; check the 'Windows Encryption' settings in the profile.
D.Devices are not co-managed with Configuration Manager; enable co-management to apply BitLocker policy.
AnswerC

The 'Encryption method' and 'Enable full disk encryption' settings must be configured in the profile for BitLocker to be enabled.

Why this answer

The 'Endpoint Protection' template for Windows 10 and later requires explicit configuration of the 'Enable full disk encryption' setting and the encryption method (e.g., XTS-AES 128-bit) under the 'Windows Encryption' section. Without these settings, the policy does not trigger BitLocker to start encryption on the device, even if other settings like TPM protector and recovery key escrow are configured. The devices are Azure AD joined and meet hardware requirements, so the missing encryption enablement is the most likely cause.

Exam trap

The trap here is that candidates assume configuring TPM protector and recovery key escrow is sufficient to enable BitLocker, but the 'Enable full disk encryption' setting is a separate mandatory toggle that must be explicitly enabled in the policy.

How to eliminate wrong answers

Option A is wrong because BitLocker policies in Intune apply to both Azure AD joined and hybrid Azure AD joined devices; hybrid join is not a prerequisite for BitLocker policy application. Option B is wrong because the question states that the policy already includes a recovery key escrow to Azure AD, so the failure is not due to a missing escrow location. Option D is wrong because co-management with Configuration Manager is not required for Intune to manage BitLocker on Windows 11 devices; Intune can apply BitLocker policies directly via the MDM channel.

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182
MCQmedium

Refer to the exhibit. You run a PowerShell command to retrieve a managed device's details. The ComplianceState is 'compliant' but the device has not synced in 7 days. What is the most likely reason?

A.The ComplianceState reflects the last sync; the device may have changed compliance since.
B.The device is compliant but not syncing because it is turned off.
C.The device is no longer enrolled but shows compliant due to a reporting delay.
D.The compliance policy was removed after the last sync.
AnswerA

Compliance state is cached until next sync.

Why this answer

The ComplianceState property in Microsoft Intune reflects the compliance status at the time of the last device check-in. If a device has not synced for 7 days, the stored ComplianceState is stale and may no longer represent the actual compliance posture. The device could have become non-compliant since its last sync due to policy changes, missing updates, or configuration drift, but Intune will not update the state until the next successful sync.

Exam trap

Microsoft Intune often tests the misconception that ComplianceState is a live, real-time indicator, when in fact it is a snapshot from the last successful sync, and candidates may incorrectly assume a compliant state means the device is currently secure.

How to eliminate wrong answers

Option B is wrong because a device that is turned off cannot sync, but the ComplianceState would still show the last known state; the issue is not that the device is compliant but not syncing, but that the state is outdated. Option C is wrong because if the device were no longer enrolled, it would not appear in the managed devices list or would show an 'unenrolled' status, not a compliant state with a 7-day sync gap. Option D is wrong because removing a compliance policy after the last sync would not retroactively change the ComplianceState; the device would remain compliant until the next sync, at which point it would be evaluated against the new policy set.

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183
MCQeasy

You are troubleshooting a Windows 11 device that cannot connect to the corporate Wi-Fi network. The device is enrolled in Intune and has a Wi-Fi profile assigned. The profile uses SCEP certificate authentication. The user can connect to other Wi-Fi networks. What is the most likely cause?

A.The user's password has expired.
B.The root CA certificate required to validate the RADIUS server certificate is not installed on the device.
C.The Wi-Fi profile is not assigned to the user's device.
D.The device's Wi-Fi adapter driver is outdated.
AnswerB

Without the root CA, the device cannot trust the server's certificate, causing authentication failure.

Why this answer

The device can connect to other Wi-Fi networks but not the corporate one, indicating the issue is specific to the corporate network's authentication requirements. Since the profile uses SCEP certificate authentication, the device must trust the root CA that issued the RADIUS server certificate to validate the server during the EAP-TLS handshake. If the root CA certificate is missing, the client will reject the RADIUS server certificate, causing the connection to fail.

This is the most likely cause because the profile assignment and driver are not specific to this single network failure.

Exam trap

The trap here is that candidates confuse a missing root CA certificate with a missing client certificate, but the symptom of being able to connect to other networks isolates the problem to server-side certificate validation, not client-side enrollment.

How to eliminate wrong answers

Option A is wrong because password expiration is irrelevant to SCEP certificate authentication, which uses machine or user certificates, not passwords. Option C is wrong because the device is enrolled in Intune and has a Wi-Fi profile assigned, so the profile is present; if it were not assigned, the profile would not appear at all, but the user can see and attempt to connect. Option D is wrong because an outdated Wi-Fi adapter driver would affect all Wi-Fi connections, not just the corporate network, and the user can connect to other networks successfully.

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184
MCQmedium

Your organization uses Microsoft Intune to manage Windows 11 devices. Users report that after a recent update, the Start menu layout resets to default every time they sign in. Which Intune policy setting is most likely causing this issue?

A.Import Microsoft Edge assets policy
B.Show 'Recommended' section policy
C.Allow pinned folders policy
D.Start layout policy under Device Restrictions
AnswerD

This policy can enforce a specific layout; if set to remove custom layout, it resets on sign-in.

Why this answer

The Start layout policy under Device Restrictions (D) is the most likely cause because it enforces a specific Start menu configuration on Windows 11 devices. When this policy is set to 'Enabled' and configured with a layout XML, it reapplies the layout at every user sign-in, overriding any user customizations. This behavior matches the reported issue of the Start menu resetting to default after a recent update.

Exam trap

The trap here is that candidates may confuse policies that affect individual Start menu elements (like pinned folders or the Recommended section) with the overarching Start layout policy that enforces a complete layout reset, leading them to select a partially correct but insufficient option.

How to eliminate wrong answers

Option A is wrong because the 'Import Microsoft Edge assets policy' is used to manage Edge browser assets like bookmarks and settings, not the Start menu layout. Option B is wrong because the 'Show Recommended section policy' controls the visibility of the 'Recommended' section in the Start menu, but it does not reset the entire Start menu layout to default. Option C is wrong because the 'Allow pinned folders policy' manages which folders appear in the Start menu's pinned area, but it does not cause a full layout reset on sign-in.

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185
Multi-Selecthard

Which THREE are supported reporting options in Microsoft Intune for device compliance?

Select 3 answers
A.Export compliance data to CSV
B.View compliance status for each device
C.Compliance trends over time
D.Real-time compliance dashboard
E.Scheduled email reports
AnswersA, B, C

Export is available in the compliance report.

Why this answer

Microsoft Intune allows administrators to export compliance data to a CSV file from the compliance dashboard. This is a supported reporting option that enables offline analysis and archival of device compliance status.

Exam trap

The trap here is that candidates often assume Intune has a real-time dashboard or scheduled email reports because other Microsoft 365 services (like Exchange or Security & Compliance) offer these features, but Intune's compliance reporting is batch-based and lacks native scheduling for email delivery.

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186
MCQmedium

You deploy a new line-of-business app to Windows 10 devices via Intune. Users report that the app does not appear in the Company Portal. You verify that the app is assigned to the correct group. What is the most likely cause?

A.The app's installation behavior is set to 'System'.
B.The app is not supported on Windows 10.
C.Users need to add the app manually.
D.The app is assigned to the wrong group.
AnswerA

Correct. System-installed apps may not appear in Company Portal.

Why this answer

When a line-of-business (LOB) app is deployed with installation behavior set to 'System', it installs in the device context and runs as SYSTEM. The Company Portal only displays apps installed in the user context. Even though the app is assigned to the correct group, it will not appear in the Company Portal because the portal filters out system-context apps.

To make it visible, the installation behavior must be set to 'User'.

Exam trap

The trap here is that candidates assume any assigned app will appear in Company Portal, overlooking the critical distinction between system-context and user-context installation behavior in Intune.

How to eliminate wrong answers

Option B is wrong because the app is already deployed and users report it does not appear, not that it fails to install; Windows 10 supports LOB apps via Intune. Option C is wrong because Intune-managed apps are automatically available in the Company Portal when assigned; users do not need to manually add them. Option D is wrong because the question explicitly states the app is assigned to the correct group, so group misassignment is not the cause.

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187
MCQeasy

Refer to the exhibit. You are reviewing a JSON policy for Windows 10 compliance. Which of the following is required by this policy?

A.Secure Boot disabled
B.A TPM chip present and enabled
C.BitLocker drive encryption enabled
D.A password of at least 8 characters
AnswerB

'tpmRequired': true requires a TPM chip.

Why this answer

The JSON policy includes the setting 'requireTPM' with a value of 'true', which mandates that a Trusted Platform Module (TPM) chip must be present and enabled on the device to be compliant. TPM provides hardware-level security for cryptographic operations and is a key requirement for features like BitLocker, but the policy itself specifically enforces TPM presence, not encryption status.

Exam trap

The trap here is that candidates often confuse TPM requirement with BitLocker encryption, assuming that requiring TPM automatically implies BitLocker is enabled, but the policy only checks for the TPM chip itself, not the encryption state.

How to eliminate wrong answers

Option A is wrong because the policy does not reference Secure Boot at all; Secure Boot is a separate UEFI security feature that ensures only signed OS bootloaders run, and disabling it would actually reduce security, not meet a compliance requirement. Option C is wrong because while TPM is often used with BitLocker, the policy explicitly requires TPM (requireTPM: true) and does not include a setting for BitLocker drive encryption (e.g., requireEncryption or requireBitLocker). Option D is wrong because the policy does not include any password length requirement; password policies in Intune compliance are set via 'passwordMinimumLength' or similar properties, which are absent from this JSON.

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188
MCQeasy

Your organization wants to use Windows Autopilot for user-driven deployment. Users should be able to self-deploy their devices by signing in with their corporate credentials. Which Autopilot deployment mode should you use?

A.Pre-provisioned deployment
B.Hybrid Azure AD join
C.User-driven (Azure AD join)
D.Self-deploying (Azure AD join)
AnswerC

User-driven mode prompts for user credentials.

Why this answer

User-driven (Azure AD join) deployment mode is correct because it allows users to self-deploy their devices by signing in with their corporate credentials during the out-of-box experience (OOBE). This mode joins the device to Azure AD and enrolls it in Microsoft Intune, enabling the user to complete the setup without IT intervention.

Exam trap

The trap here is that candidates often confuse 'self-deploying' with 'user-driven' because both involve Azure AD join, but self-deploying requires no user interaction during OOBE, making it unsuitable for scenarios where users must sign in with corporate credentials.

How to eliminate wrong answers

Option A is wrong because pre-provisioned deployment requires an IT technician to perform a pre-provisioning phase before the user receives the device, which does not align with the requirement for users to self-deploy by signing in with corporate credentials. Option B is wrong because Hybrid Azure AD join is not an Autopilot deployment mode; it is a device identity state that can be achieved through Autopilot but requires additional infrastructure like Active Directory and Azure AD Connect, and it does not describe a specific deployment mode. Option D is wrong because self-deploying (Azure AD join) mode is designed for kiosks or shared devices where no user credentials are required during OOBE; it uses a device certificate for authentication, not user sign-in.

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189
MCQeasy

You need to ensure that all Windows 10 devices automatically install critical security updates from Windows Update as soon as they are released. Which Windows Update for Business policy setting should you configure?

A.Set 'Update notification level' to 'Display notification'
B.Set 'Quality update deferral period' to 0 days
C.Configure active hours to allow automatic updates
D.Enable 'Pause feature updates'
AnswerB

Setting deferral period to 0 ensures updates are installed as soon as they are released.

Why this answer

Setting the 'Quality update deferral period' to 0 days ensures that critical security updates (classified as quality updates in Windows Update for Business) are installed immediately upon release, with no deferral. This policy directly controls the delay before installation, and a value of 0 means updates are applied as soon as they are available from Microsoft.

Exam trap

The trap here is that candidates often confuse 'deferral period' with 'active hours' or 'notification settings', mistakenly thinking that controlling user notifications or restart timing is equivalent to controlling update installation timing.

How to eliminate wrong answers

Option A is wrong because 'Update notification level' controls how and when users see notifications about updates, not the timing of installation; it does not force immediate installation of critical security updates. Option C is wrong because configuring active hours only prevents automatic restarts during specified times, but does not affect when updates are downloaded or installed; updates can still be deferred or delayed. Option D is wrong because 'Pause feature updates' stops feature updates (major version upgrades) from being installed, but does not affect quality/security updates, and pausing would actually prevent immediate installation of any updates.

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190
MCQeasy

Refer to the exhibit. You manage a Windows 11 device that is marked as compliant and has OS version 10.0.22621.0. You need to upgrade the device to Windows 11 version 23H2. Which Intune feature should you use?

A.Windows quality update profile
B.Windows feature update profile
C.Driver update policy
D.Compliance policy
AnswerB

Feature update profiles deploy OS feature updates.

Why this answer

A Windows feature update profile is the correct Intune feature to upgrade a Windows 11 device from one version to another (e.g., from 10.0.22621.0 to 23H2). Feature update profiles deploy new OS builds that enable feature-level changes, whereas quality updates deliver only security and cumulative fixes. This profile targets the specific version upgrade required for the device.

Exam trap

The trap here is confusing 'quality updates' (which are cumulative security fixes) with 'feature updates' (which are full OS version upgrades), leading candidates to incorrectly select the quality update profile for a version upgrade.

How to eliminate wrong answers

Option A is wrong because a Windows quality update profile delivers only monthly security and cumulative updates, not full OS version upgrades like 23H2. Option C is wrong because a driver update policy manages only device driver updates, not Windows OS version changes. Option D is wrong because a compliance policy evaluates device settings against rules but does not deploy OS upgrades; it can mark a device non-compliant but cannot perform the upgrade itself.

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191
MCQhard

Your organization uses Microsoft Intune and Microsoft Defender for Endpoint. You need to ensure that when a device is determined to be at high risk by Defender, it is automatically blocked from accessing corporate resources. What should you configure?

A.Create a device compliance policy that uses Defender for Endpoint risk level, then use Conditional Access.
B.Configure a device compliance policy with 'Require Defender for Endpoint' setting.
C.Configure a device configuration policy to block access based on risk.
D.Configure an app protection policy to block access based on device risk.
AnswerA

This sets compliance based on risk and Conditional Access blocks non-compliant devices.

Why this answer

It combines a device compliance policy that evaluates the Defender for Endpoint risk level with a Conditional Access policy that blocks access when the device is noncompliant. This is the only supported method to automatically block corporate resource access based on real-time risk assessment from Defender for Endpoint.

Exam trap

The trap here is that candidates often think a device configuration policy or app protection policy can enforce risk-based blocking, but only the combination of a compliance policy with Defender risk evaluation and Conditional Access achieves this in Intune.

How to eliminate wrong answers

Option B is wrong because 'Require Defender for Endpoint' is a compliance setting that only checks if Defender is enabled and active, not the actual risk level. Option C is wrong because device configuration policies manage settings and features, not access control based on risk. Option D is wrong because app protection policies apply to apps on unmanaged devices and do not evaluate device-level risk from Defender for Endpoint.

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192
Multi-Selecteasy

Which TWO are valid methods to deploy Microsoft 365 Apps to Windows devices using Microsoft Intune? (Choose two.)

Select 2 answers
A.Use the iOS Microsoft 365 Apps deployment method.
B.Package the Office Deployment Tool as a Win32 app.
C.Upload an MSI file for Microsoft 365 Apps.
D.Use the built-in Microsoft 365 Apps deployment for Windows 10 and later.
E.Add a web link to the Office 365 portal.
AnswersB, D

The Office Deployment Tool can be wrapped as a Win32 app.

Why this answer

The Office Deployment Tool (ODT) can be packaged as a Win32 app in Intune, allowing administrators to customize the installation of Microsoft 365 Apps (e.g., select specific products, languages, and update channels) and deploy it to Windows devices via the Microsoft Intune Management Extension. Option D is correct because Intune provides a built-in 'Microsoft 365 Apps for Windows 10 and later' deployment profile that simplifies the process by automatically configuring the installation using the ODT under the hood, requiring only a few settings in the Intune console.

Exam trap

The trap here is that candidates often confuse the built-in Microsoft 365 Apps deployment profile with a simple 'add an app' wizard, leading them to mistakenly think an MSI upload (Option C) is valid for Office, when in fact Intune only supports Click-to-Run installations for Microsoft 365 Apps via ODT-based methods.

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193
Multi-Selectmedium

Which TWO methods can you use to enroll macOS devices in Microsoft Intune?

Select 2 answers
A.Google Zero Touch Enrollment
B.Windows Autopilot
C.User-initiated enrollment via Company Portal
D.Apple Configurator
E.Automated Device Enrollment (ADE)
AnswersC, E

Users can enroll manually.

Why this answer

The Company Portal app on macOS allows users to initiate enrollment themselves, which registers the device with Microsoft Intune and applies compliance policies. This method is suitable for bring-your-own-device (BYOD) scenarios where the user controls enrollment. Option E is correct because Automated Device Enrollment (ADE), formerly DEP, uses Apple Business Manager to silently enroll corporate-owned macOS devices during initial setup, enforcing Intune management without user intervention.

Exam trap

The trap here is that candidates often confuse Apple Configurator (which is only for iOS/iPadOS manual enrollment) with Automated Device Enrollment (ADE), or they mistakenly think Windows Autopilot or Google Zero Touch Enrollment can be repurposed for macOS, when in fact each platform has its own distinct enrollment mechanisms.

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194
Multi-Selecthard

Which THREE components are required to deploy a Win32 app via Microsoft Intune?

Select 3 answers
A.Detection rule
B.A .intunewin file
C.PowerShell script for post-installation
D.Dependency on another app
E.Install command
AnswersA, B, E

Detection rules determine whether the app is already installed.

Why this answer

A detection rule is required because Intune needs a method to verify whether the Win32 app is already installed on the device. Without a detection rule, Intune cannot determine if the installation succeeded or if the app needs to be reinstalled. The detection rule can be based on a file, registry key, or custom script, and it is mandatory for any Win32 app deployment.

Exam trap

The trap here is that candidates often confuse optional features like dependencies or post-installation scripts with required components, leading them to select those options instead of the three mandatory ones: detection rule, .intunewin file, and install command.

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195
MCQhard

You are troubleshooting a Windows 10 device that is not receiving Intune policies. The device is enrolled and shows as 'Active' in the Intune admin center. You run the Get-MgDeviceManagementManagedDevice cmdlet and the device's managementAgent is 'mdm'. Which of the following is the most likely cause of the issue?

A.The device is co-managed and the workload is set to Configuration Manager.
B.The device's enrollment certificate has expired.
C.The device's last sync time is more than 24 hours ago.
D.The device is retired from Intune.
AnswerC

A device that has not synced recently will not receive new policies.

Why this answer

The device's last sync time being more than 24 hours ago indicates that the device has not checked in with Intune within the required interval. Intune policies are delivered during a sync cycle, and if the device hasn't synced recently, it will not receive new or updated policies. The managementAgent being 'mdm' confirms the device is MDM-managed, so the sync interval is critical for policy delivery.

Exam trap

The trap here is that candidates often assume an 'Active' status means the device is fully communicating, but Intune's 'Active' status only indicates successful enrollment, not recent policy sync; the last sync time is the key metric for policy delivery.

How to eliminate wrong answers

Option A is wrong because co-management with the workload set to Configuration Manager would mean that Configuration Manager handles the specific workload (e.g., compliance policies), but the device would still receive other Intune policies unless the workload is explicitly set to Configuration Manager for the policy type in question. Option B is wrong because an expired enrollment certificate would prevent the device from authenticating with Intune entirely, causing it to show as 'Pending' or 'Unhealthy', not 'Active'. Option D is wrong because a retired device would be removed from Intune management and would not show as 'Active' in the admin center.

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196
MCQmedium

Refer to the exhibit. The ARM template snippet attempts to deploy a Windows 10 Security Baseline policy in Intune. The deployment fails. What is the most likely reason?

A.Intune configuration policies cannot be deployed via ARM templates.
B.The apiVersion is not supported.
C.The templateId is incorrect.
D.The setting value is invalid.
AnswerA

Intune uses Microsoft Graph, not ARM.

Why this answer

Intune does not support deploying Windows 10 Security Baseline policies via ARM templates because ARM templates are designed for Azure resource management (e.g., Azure VMs, storage accounts) and cannot directly manage Intune workloads. Intune policies, including Security Baselines, must be configured through Microsoft Graph API, PowerShell, or the Intune portal, not through Azure Resource Manager.

Exam trap

The trap here is that candidates assume ARM templates can deploy any Azure-adjacent service, but Intune is a Microsoft 365 workload that uses a separate management plane (Microsoft Graph) and is not integrated with Azure Resource Manager for policy deployment.

How to eliminate wrong answers

Option B is wrong because the apiVersion (e.g., '2018-08-01-beta') is a valid and supported version for Intune resources in ARM templates, though the resource type itself is not deployable via ARM. Option C is wrong because the templateId (e.g., 'Microsoft.Windows10.SecurityBaseline') is a correct identifier for the Windows 10 Security Baseline policy within Intune's context, but the issue is not the ID—it's the deployment method. Option D is wrong because the setting value (e.g., 'Enabled') is a valid configuration for the baseline setting; the failure occurs before any value validation, as ARM cannot process Intune policy resources at all.

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197
MCQeasy

A user reports that their Android Enterprise work profile device is not receiving email from the corporate Exchange Online account. The device is enrolled in Intune and shows as compliant. The Outlook app is installed but cannot connect. What should you check first?

A.Email profile configuration in Intune
B.App protection policy settings
C.Device compliance policy settings
D.Intune license assignment
AnswerA

Misconfigured server address or authentication method prevents connection.

Why this answer

The most common reason for an Outlook connection failure on a compliant Android Enterprise work profile device is an incorrect email profile configuration in Intune. Since the device is compliant and licensed, and app protection policies affect data leakage rather than connectivity, the first step should be to verify the email profile settings (server, authentication method, and user identity) in the Intune console. Option A is correct.

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198
Multi-Selectmedium

Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?

Select 2 answers
A.Format the hard disk
B.Restart the device
C.Sync the device
D.Install a printer driver
E.Change BIOS settings
AnswersB, C

Restart is a supported remote action.

Why this answer

The Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.

Exam trap

The trap here is that candidates may confuse Intune's remote actions with full remote control capabilities (like SCCM's remote tools) and assume actions like formatting or driver installation are possible, when in fact Intune only supports a limited set of non-destructive management actions such as restart, sync, wipe, and retire.

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199
Multi-Selectmedium

Which TWO actions should you take to ensure that Windows Update for Business settings are applied to all Windows 10 devices in your organization? (Choose two)

Select 2 answers
A.Configure a WSUS server to synchronize updates.
B.Create an update ring policy in Microsoft Intune.
C.Assign the update ring policy to a Microsoft Entra ID group that contains all devices.
D.Enable peer-to-peer content sharing for Windows updates.
E.Create a device compliance policy to enforce update installation.
AnswersB, C

Update ring policies configure Windows Update for Business settings.

Why this answer

B is correct because Windows Update for Business (WUfB) policies are configured through update ring policies in Microsoft Intune, which control how and when Windows 10 devices receive updates from Microsoft's update servers. This allows organizations to manage update deployment without needing on-premises infrastructure like WSUS.

Exam trap

The trap here is that candidates often confuse WSUS with Windows Update for Business, thinking both are required, or they mistakenly believe a compliance policy can enforce update ring settings, when in fact update rings are a separate policy type in Intune.

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200
MCQhard

Refer to the exhibit. You deploy this compliance policy to a Windows 11 device running OS version 10.0.22621.100. The device has a password set, firewall active, and Defender enabled. However, the device is marked as non-compliant. What is the most likely reason?

A.The password length is exactly 8 characters, but the policy requires more than 8.
B.Microsoft Defender is not at the required version 4.18.2207.7.
C.The OS version exceeds the maximum allowed version specified in the policy.
D.The device does not have a password set.
AnswerC

The device build 22621.100 is greater than the maximum 22621.0, causing non-compliance.

Why this answer

The device OS version 10.0.22621.100 exceeds the maximum OS version specified in the policy (10.0.22621.0). In Microsoft Intune compliance policies, the 'Maximum OS version' setting marks a device as non-compliant if the device's OS build number is greater than the specified value, even if all other conditions are met. This is a common configuration to prevent devices from running untested or incompatible OS builds.

Exam trap

The trap here is that candidates assume non-compliance is due to a missing or weak password or Defender version, overlooking that the OS version can be too high, not just too low.

How to eliminate wrong answers

Option A is wrong because the policy does not specify a minimum password length; it only requires a password to be set, and the device has one. Option B is wrong because the policy does not specify a required version for Microsoft Defender; it only requires Defender to be enabled, which it is. Option D is wrong because the device does have a password set, as stated in the scenario.

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201
MCQeasy

Your company uses Microsoft Intune to manage Windows 10 devices. You need to ensure that all devices have Windows Defender Antivirus real-time protection enabled. What should you configure?

A.Create a device compliance policy requiring antivirus.
B.Create a device configuration policy for Windows Defender Antivirus and enable Real-time protection.
C.Use Administrative Templates to configure Windows Defender Antivirus.
D.Use the Endpoint security node to configure Antivirus policies.
AnswerB

Correct. A device configuration policy for Windows Defender Antivirus can directly enable Real-time protection using the Defender CSP.

Why this answer

A device configuration policy is the most direct method to enforce Windows Defender Antivirus real-time protection, using the Defender CSP to set 'AllowRealtimeMonitoring'. While the Endpoint security node provides a dedicated Antivirus policy, device configuration policies are the straightforward administrative path for granular settings like real-time protection. A compliance policy only checks for antivirus but does not enforce the setting.

Administrative Templates can also configure this via GPO-style settings, but they are less direct for this specific requirement in Intune. Therefore, Option B is the best single answer.

Exam trap

The trap is that candidates may think both device configuration policies (B) and endpoint security policies (D) are equally correct for a single-answer question. However, the question expects a single method, and device configuration policy is the most straightforward way to set real-time protection.

How to eliminate wrong answers

Option A is wrong because a device compliance policy can only report on whether antivirus is enabled (e.g., via the 'Antivirus' compliance setting) and mark devices as non-compliant, but it cannot actually enable real-time protection; compliance policies are for assessment, not configuration. Option C is wrong because Administrative Templates in Intune are used for configuring Group Policy-like settings via ADMX-backed policies, but they do not directly control Windows Defender Antivirus real-time protection; the Defender-specific settings are managed through the Endpoint Protection or Antivirus policy profiles. Option D is wrong because the Endpoint security node in Intune includes Antivirus policies, but these are a subset of device configuration policies; the question asks 'what should you configure,' and the most precise and direct answer is a device configuration policy for Windows Defender Antivirus, as the Endpoint security node is a broader category that also includes other security settings like firewall and endpoint detection and response.

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202
MCQmedium

Your organization is planning to deploy Windows 10 updates using Windows Update for Business. You need to ensure that critical security updates are installed within 7 days of release. Which configuration should you use?

A.Create a feature update policy for Windows 10
B.Configure a deferral period of 7 days for quality updates
C.Set a deadline for quality updates to 7 days
D.Pause quality updates for 7 days
AnswerC

A deadline of 7 days ensures updates are installed within 7 days after being offered, meeting the requirement.

Why this answer

To ensure critical security updates are installed within 7 days of release, set a deadline for quality updates to 7 days. A deadline specifies the maximum number of days after the update is offered that the device has to install it. This enforces installation within the desired timeframe.

A deferral period delays when the update is offered, which would not guarantee installation within 7 days.

Exam trap

The trap is confusing a deferral period with a deadline. Deferral delays when an update is offered, while a deadline enforces installation by a certain date. Setting a deferral of 7 days actually means updates are not offered until 7 days after release, making it impossible to install them within that window.

How to eliminate wrong answers

Option A is wrong because feature update policies are used to manage major version upgrades (e.g., Windows 10 22H2), not quality or security updates. Option B is wrong because a deferral period delays the installation of updates; setting a 7-day deferral would postpone the update by 7 days, not ensure it is installed within 7 days of release. Option D is wrong because pausing quality updates stops them from being installed entirely for a specified period, which is the opposite of ensuring timely installation.

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203
MCQhard

Your organization uses Microsoft Intune to manage Windows 10 devices. You need to deploy a PowerShell script that runs during the device provisioning process, before the user signs in. The script should be assigned to a device group containing all Autopilot devices. Which method should you use?

A.Use a device context PowerShell script in Intune and assign it to the device group.
B.Add the script as a Windows 10 platform script in Intune.
C.Assign the script to a user group containing the users.
D.Deploy the script as a device configuration profile.
AnswerA

Device context scripts run in the system context before user sign-in.

Why this answer

A device context PowerShell script in Intune runs in the system context before the user signs in, making it ideal for provisioning tasks on Autopilot devices. Assigning it to a device group ensures the script executes on the target devices regardless of which user signs in, aligning with the requirement for pre-user-sign-in execution.

Exam trap

The trap here is that candidates confuse user context scripts (which require a signed-in user) with device context scripts (which run in the system context), leading them to choose user group assignment or configuration profiles instead of the correct device group assignment.

How to eliminate wrong answers

Option B is wrong because 'Windows 10 platform script' is not a valid Intune deployment method; scripts are deployed as PowerShell scripts, not platform scripts. Option C is wrong because assigning the script to a user group would cause it to run in user context, which requires a user sign-in and does not meet the pre-sign-in requirement. Option D is wrong because device configuration profiles are used for settings and policies, not for running PowerShell scripts; they cannot execute script code.

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204
Multi-Selectmedium

You need to onboard devices to Microsoft Defender for Endpoint using Microsoft Intune. Which THREE methods are supported?

Select 3 answers
A.Group Policy with administrative templates
B.Microsoft 365 Apps admin center
C.Intune endpoint security policy for Microsoft Defender for Endpoint
D.Windows Server Update Services
E.Microsoft Defender for Endpoint onboarding configuration profile in Intune
AnswersA, C, E

Onboarding via GPO for domain-joined devices.

Why this answer

Group Policy with administrative templates is supported for onboarding devices to Microsoft Defender for Endpoint because the Defender for Endpoint onboarding policy can be delivered via Group Policy objects (GPOs) using the 'Onboard' administrative template (WindowsDefenderATP.admx). This method allows domain-joined Windows devices to receive the onboarding configuration through standard Active Directory Group Policy processing, making it a valid deployment method for on-premises managed devices.

Exam trap

The trap here is that candidates often confuse the Microsoft 365 Apps admin center with the Microsoft 365 Defender portal or Intune, assuming it can manage security onboarding, when in reality it is limited to Office application lifecycle management.

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205
Multi-Selectmedium

Which TWO actions can you perform in Microsoft Intune to remediate a noncompliant Windows device that has been marked as noncompliant due to missing antivirus? (Choose two.)

Select 2 answers
A.Send a sync command to the device to re-evaluate compliance.
B.Deploy a proactive remediation script to detect and install antivirus.
C.Send a notification to the user to install antivirus via Windows Security.
D.Run a PowerShell script from Intune to install the missing antivirus.
E.Create a Conditional Access policy to block the device until fixed.
AnswersB, D

Proactive remediations can automatically fix issues.

Why this answer

Proactive remediations in Microsoft Intune allow you to deploy a detection and remediation script pair that can automatically detect the absence of antivirus and install it, ensuring compliance without user intervention. This leverages Intune's built-in remediation capabilities for Windows devices, which run on a schedule and can fix common compliance issues like missing security software.

Exam trap

The trap here is that candidates often confuse Conditional Access policies (which block access but do not fix the issue) with actual remediation actions, or they assume a sync command will resolve noncompliance when it only re-evaluates the existing state.

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206
MCQhard

Your organization uses Microsoft Intune to manage Windows devices. You need to deploy a custom Line-of-Business (LOB) app that is signed with a certificate not trusted by the devices. The app must be available to users in the Company Portal. What should you do?

A.Upload the app to Microsoft Store for Business and assign it as offline.
B.Enable side-loading of apps on the target devices using Group Policy.
C.Upload the app as a LOB app in Intune and assign it to the target group.
D.Convert the app to a .appx package and sign it with a trusted certificate.
AnswerC

Intune LOB deployment does not require the device to trust the signing certificate; Intune handles trust.

Why this answer

Intune natively supports deploying signed Line-of-Business (LOB) apps directly to managed Windows devices, even if the signing certificate is not trusted by the devices. Intune handles the app delivery through the Company Portal, and the app will install as long as the device is enrolled and the app is assigned to the target group. The certificate trust issue is irrelevant for LOB app deployment via Intune because Intune does not validate the certificate chain for LOB apps; it only requires the app to be signed.

Exam trap

The trap here is that candidates assume a certificate not trusted by devices prevents any deployment, but Intune's LOB app deployment does not require the certificate to be trusted by the device; the app will still appear in Company Portal and attempt installation, though the installation may fail if the device lacks side-loading or developer mode settings.

How to eliminate wrong answers

Option A is wrong because uploading the app to Microsoft Store for Business and assigning it as offline requires the app to be signed with a certificate that is trusted by the devices (typically a Microsoft or trusted CA certificate), and the scenario specifies the certificate is not trusted. Option B is wrong because enabling side-loading via Group Policy allows installation of unsigned or untrusted apps, but it does not make the app available in the Company Portal; side-loading is a device-level configuration, not an app distribution method through Intune. Option D is wrong because converting the app to a .appx package and signing it with a trusted certificate would resolve the trust issue, but the question asks what you should do given the current certificate is not trusted—this option changes the app itself rather than leveraging Intune's existing capability to deploy the app as-is.

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207
MCQeasy

You need to remotely wipe a lost corporate-owned iOS device that is managed by Intune. Which action should you use?

A.Wipe
B.Reset
C.Delete
D.Retire
AnswerA

Wipe performs a factory reset.

Why this answer

The 'Wipe' action in Microsoft Intune performs a factory reset on a corporate-owned iOS device, removing all data and settings to protect sensitive information. This is the appropriate action for a lost device because it restores the device to its out-of-box state, ensuring no corporate data remains accessible.

Exam trap

The trap here is that candidates often confuse 'Retire' with 'Wipe', mistakenly thinking Retire is sufficient for lost devices, but Retire only removes corporate data and leaves personal data intact, which is a critical distinction for corporate-owned devices.

How to eliminate wrong answers

Option B (Reset) is wrong because 'Reset' is not a specific Intune action for iOS devices; the correct term is 'Wipe', which performs a full factory reset. Option C (Delete) is wrong because 'Delete' removes the device from Intune management without wiping data, leaving the device and its contents intact. Option D (Retire) is wrong because 'Retire' removes only corporate data and management profiles, but leaves personal data on the device, which is insufficient for a lost corporate-owned device where all data must be erased.

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208
MCQhard

Your organization uses Microsoft Intune to manage Windows devices. You need to ensure that only users in the Sales department can enroll their devices. What should you configure?

A.An Intune role-based access control (RBAC) role for Sales users.
B.A device configuration profile assigned to Sales users.
C.A Conditional Access policy that requires device compliance.
D.Enrollment restrictions that allow only users in the Sales group.
AnswerD

Enrollment restrictions can be scoped to specific user groups.

Why this answer

Enrollment restrictions in Intune can be configured to allow device enrollment only for users in specific groups, such as the Sales group. Option A is incorrect because RBAC roles control administrative permissions, not who can enroll devices. Option B is incorrect because device configuration profiles apply settings after enrollment, they do not control enrollment eligibility.

Option C is incorrect because Conditional Access policies control access to resources after enrollment, not the enrollment process itself.

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209
MCQhard

Your organization has 5,000 Windows 10 devices managed by Microsoft Intune. You are planning to upgrade them to Windows 11. The devices must meet the Windows 11 hardware requirements. You need to identify which devices are eligible for upgrade and then deploy Windows 11 using a feature update policy in Intune. You have the following requirements: (1) Generate a report of devices that are not eligible due to TPM 2.0 or CPU incompatibility. (2) Deploy Windows 11 to eligible devices using a phased approach: first to IT department (200 devices), then to pilot users (500 devices), and finally to all remaining devices. (3) Ensure that devices in the IT department receive the update within 7 days of Microsoft's release, while pilot users receive it after 30 days, and remaining devices after 60 days. (4) Monitor deployment progress and roll back if critical issues are detected. What should you do?

A.Create feature update policies for Windows 10 and later, targeting each group with appropriate deferral settings. Use the Windows 11 readiness report to identify eligible devices.
B.Configure Windows Update for Business group policies in on-premises AD.
C.Use update rings with different deferral periods for each group.
D.Use Windows Autopilot to deploy Windows 11 images to devices.
AnswerA

Feature update policies are designed for OS upgrades and support deferrals.

Why this answer

Feature update policies in Intune allow you to deploy Windows 11 to specific groups with deferral settings (days after release). The Windows 11 readiness report identifies devices that are not eligible due to TPM 2.0 or CPU incompatibility. Option B is incorrect because Windows Update for Business group policies in on-premises AD are not managed via Intune and cannot use the readiness report.

Option C is incorrect because update rings are for quality updates, not feature updates. Option D is incorrect because Windows Autopilot is used for initial provisioning, not for upgrading existing devices.

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210
MCQmedium

You need to ensure that Windows 10 devices in your organization receive the latest quality updates within 7 days of release. You configure a Windows Update for Business policy in Intune with a deferral period of 7 days. After two weeks, some devices have not installed the updates. What is the most likely reason?

A.The devices are configured to receive updates from WSUS instead of Windows Update.
B.The deferral period is too short; Microsoft recommends 14 days.
C.The policy is configured to apply only to devices in a specific Azure AD group.
D.Devices have not synced with Intune to receive the updated policy.
AnswerD

Devices must sync to get the policy; if they miss sync, updates are not enforced.

Why this answer

Windows Update for Business policies in Intune are not applied in real time; devices must check in with the Intune service to receive the updated policy. The default sync interval for Intune-managed Windows 10 devices is approximately 8 hours, and if a device has not synced since the policy was configured, it will not yet have the new deferral settings. This explains why some devices have not installed the updates even after two weeks, as they may have missed the sync window or have a longer check-in cycle.

Exam trap

The trap here is that candidates often assume that configuring a Windows Update for Business policy in Intune immediately applies to all targeted devices, overlooking the critical requirement for devices to complete an Intune sync before the policy takes effect.

How to eliminate wrong answers

Option A is wrong because if devices were configured to receive updates from WSUS, they would ignore Windows Update for Business policies entirely, but the question states the policy was configured in Intune and the issue is that some devices have not installed updates, not that they are using a different update source. Option B is wrong because the deferral period of 7 days is technically valid and not inherently too short; Microsoft does not mandate a 14-day deferral, and the problem is about policy delivery, not the deferral duration. Option C is wrong because while a policy can be scoped to a specific Azure AD group, the question does not indicate that the policy was scoped incorrectly; the issue is that devices have not synced, not that they are in the wrong group.

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211
Multi-Selecteasy

Which TWO are valid methods to enroll Windows devices in Microsoft Intune?

Select 2 answers
A.Apple Business Manager
B.Manual enrollment using work or school account
C.Windows Autopilot
D.Android Enterprise
E.Azure AD Join
AnswersB, C

Manual enrollment is a valid method.

Why this answer

Manual enrollment using a work or school account is a standard Intune enrollment method where users sign in with their Azure AD credentials on the Windows device, which triggers automatic MDM enrollment via the Enrollment Status Page (ESP) and the MDM enrollment URL (https://enrollment.manage.microsoft.com). This method works for both Azure AD joined and hybrid Azure AD joined devices, and it is the most common fallback when automated methods like Autopilot are not used.

Exam trap

The trap here is that candidates confuse Azure AD Join (an identity state) with an enrollment method, but Azure AD Join alone does not enroll the device into Intune unless MDM auto-enrollment is configured via GPO or the user explicitly signs in with a work or school account.

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212
MCQeasy

You need to deploy a critical security update to 500 Windows 10 devices managed by Intune. The update must be installed by the end of the week. Which deployment method should you use?

A.Create a Windows 10 update ring in Intune and enable expedited quality updates.
B.Configure a Windows Update for Business deferral policy in Intune.
C.Use Windows Autopatch to automatically deploy the update.
D.Create a WSUS policy and push it via Group Policy.
AnswerA

Intune can expedite critical updates using update rings.

Why this answer

Intune's expedited quality updates allow you to bypass standard deferral periods and force-install critical security updates within days, not weeks. This is the only method that guarantees installation by the end of the week for 500 devices managed solely by Intune, as it leverages the Windows Update service with a reduced deadline (e.g., 2 days) and immediate restart behavior.

Exam trap

The trap here is that candidates confuse 'expedited updates' with 'deferral policies' or 'Autopatch,' assuming any automated update method will meet a tight deadline, but only expedited quality updates bypass the built-in deferral windows and enforce a short installation deadline.

How to eliminate wrong answers

Option B is wrong because configuring a Windows Update for Business deferral policy delays the update by a set number of days (e.g., 7–30 days), which contradicts the requirement to install it by the end of the week. Option C is wrong because Windows Autopatch is designed for ongoing, automated patch management with gradual rollout rings (e.g., Test, First, Fast, Broad) and does not support emergency expedited deployment for a single critical update within a short timeframe. Option D is wrong because WSUS and Group Policy require on-premises infrastructure and Active Directory, which are not applicable to devices managed solely by Intune in a cloud-only or hybrid scenario without domain connectivity.

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213
MCQmedium

Your organization uses Microsoft Intune to manage Android Enterprise devices. You need to deploy a custom app that is not available in the Google Play Store. Which app deployment method should you use?

A.Add the app as a Managed Google Play app.
B.Deploy the app as a web link to the APK file.
C.Add the app as a line-of-business (LOB) app and upload the APK file.
D.Use the iOS LOB app deployment method.
AnswerC

LOB app deployment allows side-loading custom APKs.

Why this answer

Line-of-business (LOB) apps in Intune allow administrators to upload and deploy custom APK files to Android Enterprise devices. Option A is incorrect because Managed Google Play apps must be published to the Play Store. Option B is incorrect because deploying a web link is not an app deployment method; it only provides a link to download the APK manually.

Option D is incorrect because iOS LOB app deployment is specific to iOS devices and is not applicable to Android.

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214
Multi-Selecthard

Which THREE features are available in Microsoft Intune's Windows Autopilot for existing devices?

Select 3 answers
A.Collect hardware hash from the existing device.
B.Deploy a provisioning package using a USB drive.
C.Reset the device and re-enroll it using Autopilot.
D.Automatically convert the device to an Autopilot device without user interaction.
E.Apply Autopilot profiles to macOS devices.
AnswersA, B, C

Hardware hash is collected to register the device.

Why this answer

The 'Collect hardware hash' step is a core requirement for Windows Autopilot for existing devices. The hardware hash uniquely identifies the device and must be uploaded to the Microsoft Intune Autopilot service to register it for Autopilot deployment. This hash is collected using a PowerShell script (Get-WindowsAutopilotInfo.ps1) or via the Configuration Manager console.

Exam trap

The trap here is that candidates may confuse the 'automatic conversion' in Option D with the 'Automatic Deployment Mode' profile, but automatic conversion without user interaction is not supported for existing devices—only for new devices ordered from OEMs with hardware hash pre-registered.

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215
Multi-Selecthard

Which THREE conditions can be used to create a dynamic device group in Microsoft Entra ID for Intune management? (Choose three.)

Select 3 answers
A.Enrollment profile name (e.g., 'Autopilot Profile')
B.Last sign-in time of the user
C.Installed application version
D.Device model (e.g., 'Surface Pro 7')
E.Operating system version (e.g., 'Windows 11 22H2')
AnswersA, D, E

Enrollment profile name is a valid device attribute.

Why this answer

Microsoft Entra ID dynamic device groups can use the 'enrollmentProfileName' property as a rule attribute. This allows you to target devices based on the specific Autopilot profile assigned during enrollment, enabling precise management of devices that underwent a particular provisioning process.

Exam trap

The trap here is that candidates confuse dynamic device group rules (which only support device attributes) with dynamic user group rules or compliance policies, leading them to select user-based or application-based conditions like 'Last sign-in time' or 'Installed application version'.

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216
MCQhard

You are planning to deploy a custom line-of-business (LOB) app to 200 Windows 11 devices using Intune. The app requires a specific registry key to be present before installation. What should you do?

A.Add the app as a dependency for another app that creates the registry key.
B.Use an app configuration policy to set the registry key before the app installs.
C.Add a requirement rule to the app deployment that runs a PowerShell script to check for the registry key.
D.Create a custom compliance policy to enforce the registry key.
AnswerC

Requirement rules can use PowerShell scripts to check prerequisites.

Why this answer

Intune's requirement rules allow you to run a PowerShell script that checks for the existence of a specific registry key before the app installs. If the script returns a non-zero exit code, Intune will not proceed with the installation, ensuring the prerequisite is met. This is the only option that directly enforces a precondition for the app installation without requiring additional apps or policies.

Exam trap

The trap here is that candidates often confuse requirement rules (which block installation if unmet) with detection rules (which determine if an app is already installed), or they mistakenly think app configuration policies can modify the Windows registry, when in fact they are limited to mobile device management (MDM) settings for specific platforms.

How to eliminate wrong answers

Option A is wrong because adding the app as a dependency for another app that creates the registry key would require the LOB app to be installed first, which is the opposite of what is needed—the registry key must be present before the LOB app installs. Option B is wrong because app configuration policies are used to configure app settings (e.g., for managed iOS/iPadOS or Android apps) and cannot create or modify registry keys on Windows devices. Option D is wrong because custom compliance policies evaluate device compliance after enrollment and can mark a device as non-compliant, but they do not prevent or block the installation of a specific app; they only trigger remediation or conditional access actions.

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217
Multi-Selectmedium

Your organization uses Microsoft Intune to manage devices. You need to deploy a line-of-business (LOB) app to iOS devices. Which TWO conditions must be met?

Select 2 answers
A.The iOS devices must have the distribution profile installed.
B.The app must be packaged as an .appx file.
C.The app must be signed with an Apple Enterprise Developer certificate.
D.The app must be assigned to devices only, not users.
E.The app must be distributed via the Apple App Store.
AnswersA, C

The distribution profile trusts the enterprise developer.

Why this answer

IOS devices require a distribution profile (provisioning profile) to trust and install line-of-business (LOB) apps that are not distributed through the Apple App Store. The distribution profile contains the app ID, device IDs (if not using user enrollment), and the enterprise certificate, enabling the device to validate and run the app. Without this profile, the app will fail to install or launch due to code signing validation failures enforced by iOS.

Exam trap

The trap here is that candidates often confuse the packaging format (.appx vs .ipa) or assume LOB apps must be assigned only to devices, when Intune supports both user and device assignments for iOS LOB apps.

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218
MCQmedium

A company uses Microsoft Intune to manage Windows 11 devices. Users report that the Company Portal app is not showing required applications. You verify that the devices show as 'Compliant' in Microsoft Intune. Which configuration should you check first?

A.Check the Microsoft Entra ID (Azure AD) configuration for the device.
B.Check the Windows Update for Business ring assignments.
C.Check the device compliance policy settings.
D.Check the application assignments in Intune.
AnswerD

If the user or device is not assigned to the application, it will not appear in Company Portal.

Why this answer

The most common reason required applications are not visible in Company Portal is that the applications have not been assigned to the user or device group. Even if a device is compliant, Intune will only display applications that are assigned with an 'Available' intent to the user or device. Checking application assignments first directly addresses the symptom without assuming other configurations are misconfigured.

Exam trap

The trap here is that candidates often assume compliance policy issues cause application visibility problems, but Intune separates compliance evaluation from application assignment; a compliant device can still miss apps if the assignments are misconfigured.

How to eliminate wrong answers

Option A is wrong because Microsoft Entra ID (Azure AD) configuration primarily controls authentication, device registration, and conditional access, not the visibility of assigned applications in Company Portal. Option B is wrong because Windows Update for Business ring assignments control update deferral and delivery optimization, not application deployment or visibility. Option C is wrong because the device is already marked as 'Compliant', so compliance policy settings are not the cause; compliance policies affect conditional access and device health, not the display of assigned applications.

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219
MCQmedium

Refer to the exhibit. You have applied this compliance policy to a Windows 10 device running build 10.0.19044. The device meets all requirements except that the firewall is disabled. What will be the compliance status of the device?

A.Compliant, because the OS version is within the allowed range.
B.Non-compliant, because the firewall is disabled.
C.Compliant, because the policy includes a grace period for firewall.
D.Non-compliant, because the OS version is not within the allowed range.
AnswerB

Active firewall is required; disabling it makes the device non-compliant.

Why this answer

The compliance policy requires the firewall to be enabled. Since the device has a disabled firewall, it fails that specific requirement, making it non-compliant regardless of meeting other conditions like OS version. In Microsoft Intune, compliance policies evaluate each setting independently; a single non-compliant setting results in an overall non-compliant status.

Exam trap

The trap here is that candidates assume meeting the OS version requirement alone makes the device compliant, ignoring that compliance policies enforce all configured settings independently, and a disabled firewall is a distinct failure condition.

How to eliminate wrong answers

Option A is wrong because meeting the OS version requirement does not override a failed firewall requirement; compliance is evaluated per setting, and any single non-compliant setting makes the device non-compliant. Option C is wrong because the exhibit shows no grace period configured for the firewall setting; grace periods are optional and must be explicitly set per setting in the policy. Option D is wrong because the OS version (10.0.19044) is within the allowed range specified in the policy, so this is not a cause of non-compliance.

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220
MCQmedium

Your organization uses Microsoft Intune to manage iOS devices. You need to prevent users from removing the Intune Company Portal app from their devices. Which setting should you configure?

A.Block app removal in device restrictions
B.Block screen capture
C.Require PIN for app store purchases
D.Block jailbroken devices
AnswerA

Blocking app removal prevents users from uninstalling the Company Portal.

Why this answer

The 'Block app removal' setting in iOS device restrictions prevents users from uninstalling the Company Portal app, ensuring it remains on the device for management. Option B is incorrect because blocking screen capture does not affect app removal. Option C is incorrect because requiring a PIN for app store purchases is unrelated to app removal.

Option D is incorrect because blocking jailbroken devices addresses security risks, not app removal.

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221
MCQmedium

Refer to the exhibit. A Microsoft Graph PowerShell cmdlet retrieves devices. What is the purpose of this query?

A.To find Windows devices that are compliant
B.To find Windows devices with an operating system version earlier than 2025
C.To find Windows devices enrolled before January 1, 2025
D.To find Windows devices that have not synced since before January 1, 2025
AnswerD

The query uses Get-MgDevice with a filter on approximateLastSignInDateTime being less than 2025-01-01T00:00:00Z, retrieving devices that have not synced since that date.

Why this answer

The query uses Get-MgDevice with a filter on approximateLastSignInDateTime being less than 2025-01-01T00:00:00Z. This filter retrieves devices whose last approximate sign-in occurred before January 1, 2025, indicating they have not synced since that date. The -and operator with deviceId -ne $null ensures only actual devices (not null device IDs) are returned.

Option D correctly identifies this as finding devices that have not synced since before January 1, 2025.

Exam trap

The trap here is that candidates confuse `approximateLastSignInDateTime` with `enrolledDateTime`, leading them to incorrectly select Option C, which refers to enrollment date instead of last sync date.

How to eliminate wrong answers

Option A is wrong because the query does not include any filter on `complianceState` or `isCompliant`; it only filters on `approximateLastSignInDateTime` and `deviceId`. Option B is wrong because the query does not reference `operatingSystemVersion` or any version-related property; it filters on a date, not an OS version. Option C is wrong because the filter uses `approximateLastSignInDateTime`, which tracks the last sign-in or sync time, not the enrollment date (`enrolledDateTime`); the query would need to filter on `enrolledDateTime` to find devices enrolled before a specific date.

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222
MCQhard

Refer to the exhibit. You are configuring a Windows Update Ring policy in Microsoft Intune. You want the pilot devices to install feature updates 30 days after Microsoft releases them, but you also need to ensure that users cannot postpone updates indefinitely. However, users are reporting that updates are installing outside of active hours. What is the most likely cause?

A.The 'updateNotificationLevel' is set to 2, which suppresses user notifications about updates.
B.The 'automaticUpdateBehavior' value of 4 is incorrect; it should be set to 3 to install during active hours.
C.The device's time zone is not aligned with the active hours configured in the policy.
D.The feature update deferral of 30 days is too short; it should be 60 days to align with the pilot timeline.
AnswerC

Time zone mismatch can cause updates to install outside the intended window.

Why this answer

Windows Update for Business uses the device's local time zone to determine active hours. If the device's time zone does not match the active hours configured in the Intune policy, updates can install outside the intended window, even if the policy settings are otherwise correct.

Exam trap

The trap here is that candidates often focus on deferral periods or update behavior settings, overlooking that active hours are time-zone-dependent and must match the device's local time zone to function correctly.

How to eliminate wrong answers

Option A is wrong because 'updateNotificationLevel' set to 2 controls the level of notifications shown to users (e.g., turning off restart warnings), but it does not affect when updates install relative to active hours. Option B is wrong because 'automaticUpdateBehavior' value of 4 (auto install and restart at scheduled time) is correct for enforcing updates during active hours; value 3 (auto install and notify for restart) would allow users to postpone, which contradicts the requirement to prevent indefinite postponement. Option D is wrong because the feature update deferral of 30 days is a grace period before installation, not related to active hours compliance; extending it to 60 days would not fix the time zone mismatch.

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223
MCQmedium

A company uses Microsoft Intune to manage macOS devices. They need to deploy a custom plist configuration file to set security settings. Which policy type should they use?

A.Device configuration profile (custom)
B.App protection policy
C.Device compliance policy
D.Device cleanup rule
AnswerA

Custom configuration profiles allow uploading plist files for macOS.

Why this answer

A custom device configuration profile in Microsoft Intune allows administrators to deploy plist files to macOS devices, enabling the configuration of settings not covered by built-in templates. This is the correct policy type for deploying a custom plist file because it directly supports uploading and assigning property list files to enforce specific security configurations.

Exam trap

The trap here is that candidates may confuse 'custom configuration profiles' with 'compliance policies' because both involve security settings, but compliance policies only evaluate and report, not deploy configuration files.

How to eliminate wrong answers

Option B is wrong because App protection policies are designed to manage how apps access and handle corporate data on mobile devices, not to deploy system-level configuration files like plists. Option C is wrong because Device compliance policies evaluate whether devices meet security requirements (e.g., encryption, OS version) and trigger conditional access, but they do not deploy configuration files. Option D is wrong because Device cleanup rules automatically remove inactive devices from Intune after a specified period; they have no role in deploying configuration settings.

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224
MCQhard

Refer to the exhibit. The JSON snippet shows a device compliance policy for Windows 10. You assign this policy to a device group. Some devices report as noncompliant even though they have BitLocker enabled and meet password requirements. What is the most likely cause?

A.The deviceThreatProtectionEnabled setting should be false.
B.The password minimum length is too short.
C.The storageRequireEncryption setting conflicts with BitLocker.
D.The devices are not enrolled in Microsoft Defender for Endpoint.
AnswerD

Device threat protection requires Defender for Endpoint to report a threat level.

Why this answer

The deviceThreatProtectionEnabled setting requires devices to be enrolled in Microsoft Defender for Endpoint to report threat levels. Without this enrollment, the compliance policy cannot evaluate the threat status, causing devices to be marked as noncompliant even if BitLocker and password policies are satisfied.

Exam trap

The trap here is that candidates often assume BitLocker and storageRequireEncryption are redundant or conflicting, but the real issue is the dependency on Microsoft Defender for Endpoint enrollment for threat-based compliance policies.

How to eliminate wrong answers

Option A is wrong because setting deviceThreatProtectionEnabled to false would disable the threat protection requirement, which would not resolve the noncompliance caused by missing Defender for Endpoint enrollment; the setting itself is valid when the service is configured. Option B is wrong because the password minimum length being too short would cause noncompliance only if the actual device password is shorter than the policy requirement, but the question states devices meet password requirements, so this is not the issue. Option C is wrong because storageRequireEncryption and BitLocker do not conflict; storageRequireEncryption enforces device encryption, which BitLocker provides, so both settings work together to ensure compliance.

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225
MCQmedium

Your organization uses Microsoft Intune to manage Windows 10 devices. You need to enforce BitLocker encryption on all devices. Some devices are not encrypting even though the policy is assigned. What should you check first?

A.Confirm that the device has a compatible TPM chip and that it is enabled.
B.Verify that Secure Boot is disabled in BIOS.
C.Ensure devices are marked as compliant in Intune.
D.Check if the BitLocker policy is using the Settings catalog.
AnswerA

BitLocker requires a TPM (1.2 or 2.0) that is enabled and initialized.

Why this answer

BitLocker requires a compatible TPM (Trusted Platform Module) chip, version 1.2 or 2.0, that is enabled and activated in the BIOS/UEFI. If the TPM is missing, disabled, or not initialized, the BitLocker policy will apply but encryption will fail silently or remain pending. This is the most common root cause for devices not encrypting despite policy assignment.

Exam trap

The trap here is that candidates often assume the issue is policy-related (e.g., compliance or configuration source) and overlook the fundamental hardware prerequisite of a functional TPM, which is the first thing to verify in any BitLocker troubleshooting workflow.

How to eliminate wrong answers

Option B is wrong because Secure Boot should be enabled, not disabled, for BitLocker to function properly; disabling Secure Boot can actually prevent encryption or cause recovery mode. Option C is wrong because device compliance status in Intune does not control BitLocker encryption enforcement; the policy applies regardless of compliance, though compliance can be used for conditional access. Option D is wrong because the Settings catalog is simply a method to configure policy settings; whether the policy uses it or not has no bearing on encryption failure — the issue is a hardware prerequisite, not the policy configuration source.

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