MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows 10 device that is not receiving Intune policies. The device is enrolled and shows as 'Active' in the Intune admin center. You run the Get-MgDeviceManagementManagedDevice cmdlet and the device's managementAgent is 'mdm'. Which of the following is the most likely cause of the issue?
⚠ Common exam trap
Test-takers frequently assume an 'Active' status means the device is fully communicating, but Intune's 'Active' status only indicates successful enrollment, not recent policy sync; the last sync time is the key metric for policy delivery.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device's last sync time is more than 24 hours ago.
The device's last sync time being more than 24 hours ago indicates that the device has not checked in with Intune within the required interval. Intune policies are delivered during a sync cycle, and if the device hasn't synced recently, it will not receive new or updated policies. The managementAgent being 'mdm' confirms the device is MDM-managed, so the sync interval is critical for policy delivery.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is co-managed and the workload is set to Configuration Manager.
Why it's wrong here
The managementAgent is 'mdm', not 'ccm'.
- ✗
The device's enrollment certificate has expired.
Why it's wrong here
If the certificate expired, the device would show as 'Not enrolled'.
- ✓
The device's last sync time is more than 24 hours ago.
Why this is correct
A device that has not synced recently will not receive new policies.
- ✗
The device is retired from Intune.
Why it's wrong here
The device shows as 'Active', not 'Retired'.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.