MD-102 Manage and maintain devices Practice Question
A user reports that their Android Enterprise work profile device is not receiving email from the corporate Exchange Online account. The device is enrolled in Intune and shows as compliant. The Outlook app is installed but cannot connect. What should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Email profile configuration in Intune
The most common reason for an Outlook connection failure on a compliant Android Enterprise work profile device is an incorrect email profile configuration in Intune. Since the device is compliant and licensed, and app protection policies affect data leakage rather than connectivity, the first step should be to verify the email profile settings (server, authentication method, and user identity) in the Intune console. Option A is correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Email profile configuration in Intune
Why this is correct
Misconfigured server address or authentication method prevents connection.
- ✗
App protection policy settings
Why it's wrong here
Controls data movement, not connectivity.
- ✗
Device compliance policy settings
Why it's wrong here
Device is already compliant, so compliance is not the issue.
- ✗
Intune license assignment
Why it's wrong here
License issue would prevent enrollment, not email connection.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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