MD-102 Manage and maintain devices Practice Question
Your company has a Microsoft Intune environment with Windows devices. You need to deploy a Microsoft 365 Apps update using the Semi-Annual Enterprise Channel. You have configured the update channel in an Intune administrative template. However, devices are not receiving the updates. What is the most likely cause?
⚠ Common exam trap
Test-takers frequently assume configuring the update channel via an administrative template is sufficient to change the channel and trigger updates, when in fact the template only sets a registry value and does not initiate the actual update process.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The administrative template does not configure the update channel; you must use the Office Deployment Tool.
When you configure the update channel for Microsoft 365 Apps via an Intune administrative template (ADMX), the setting is applied as a Group Policy preference but does not actually trigger the update mechanism. Microsoft 365 Apps updates require the Office Deployment Tool (ODT) or the Office CDN to deliver the correct channel bits. The administrative template only sets the registry key for the channel; without the ODT or a corresponding update policy, devices remain on their current channel and do not receive new updates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The administrative template does not configure the update channel; you must use the Office Deployment Tool.
Why this is correct
Intune requires ODT for update channel configuration.
- ✗
Devices are not configured for Windows Update for Business.
Why it's wrong here
Windows Update for Business is not required for Microsoft 365 Apps updates.
- ✗
Devices need to be in the Semi-Annual Channel (Targeted) to receive updates.
Why it's wrong here
The channel is correct.
- ✗
The Semi-Annual Enterprise Channel is not supported for Microsoft 365 Apps.
Why it's wrong here
This channel is supported.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Administrative template
An administrative template is a file used by Windows group policy to control registry-based settings for applications and the operating system, allowing administrators to enforce configuration policies across a network.
Key term
Group Policy
Group Policy is a Windows-based feature that allows administrators to centrally manage and enforce settings for users and computers across an organization.
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