MD-102 Manage and maintain devices Practice Question
A company uses Microsoft Intune to manage Windows 11 devices. Users report that the Company Portal app is not showing required applications. You verify that the devices show as 'Compliant' in Microsoft Intune. Which configuration should you check first?
⚠ Common exam trap
Candidates often assume compliance policy issues cause application visibility problems, but Intune separates compliance evaluation from application assignment; a compliant device can still miss apps if the assignments are misconfigured.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the application assignments in Intune.
The most common reason required applications are not visible in Company Portal is that the applications have not been assigned to the user or device group. Even if a device is compliant, Intune will only display applications that are assigned with an 'Available' intent to the user or device. Checking application assignments first directly addresses the symptom without assuming other configurations are misconfigured.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check the Microsoft Entra ID (Azure AD) configuration for the device.
Why it's wrong here
Microsoft Entra ID device configuration governs join state and conditional access, not Company Portal app listings; the device already reports as Compliant. It is tempting because Entra ID group membership drives Intune targeting, but the immediate check is the application's assignment scope, not the directory object itself.
- ✗
Check the Windows Update for Business ring assignments.
Why it's wrong here
Windows Update for Business rings control when quality and feature updates install; they have no bearing on which applications appear in Company Portal. It is tempting because update rings are a common Intune assignment mechanism, but application visibility depends on app assignments and group membership, not update deferral settings.
- ✗
Check the device compliance policy settings.
Why it's wrong here
Compliance policy settings determine the device's compliance state, which the stem already confirms as Compliant, so they cannot explain missing apps. It is tempting because compliance gating does block app installation, but here that gate is already satisfied; the issue lies in app assignment targeting.
- ✓
Check the application assignments in Intune.
Why this is correct
Checking application assignments in Intune directly addresses why required apps are absent from Company Portal. Required apps appear only when assigned to the user or device group; unassigned or misassigned apps remain invisible regardless of compliance status. Since devices already report Compliant, assignment scope is the first constraint to verify.
Go deeper
Related to this question
Learn chapter
Managing Device Configuration Profiles
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
Key term
Device group
A device group is a logical collection of devices managed together for applying policies, configurations, and updates in an enterprise IT environment.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.