MD-102 Manage and maintain devices Practice Question
Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?
⚠ Common exam trap
Watch out — candidates often confuse Intune's remote actions with full remote control capabilities (like SCCM's remote tools) and assume actions like formatting or driver installation are possible, when in fact Intune only supports a limited set of non-destructive management actions such as restart, sync, wipe, and retire.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Restart the device
The Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Format the hard disk
Why it's wrong here
Format is not a remote action; you can wipe (factory reset) but not format.
- ✓
Restart the device
Why this is correct
Restart is a supported remote action.
- ✓
Sync the device
Why this is correct
Sync is a standard remote action to force policy check-in.
- ✗
Install a printer driver
Why it's wrong here
Printer driver installation is not a remote action.
- ✗
Change BIOS settings
Why it's wrong here
BIOS settings cannot be changed remotely via Intune.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.