This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?
Format the hard disk
Why wrong: Format is not a remote action; you can wipe (factory reset) but not format.
Restart the device
Restart is a supported remote action.
Sync the device
Sync is a standard remote action to force policy check-in.
Install a printer driver
Why wrong: Printer driver installation is not a remote action.
Change BIOS settings
Why wrong: BIOS settings cannot be changed remotely via Intune.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Restart the device
Option B is correct because the Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Format the hard disk
Why it's wrong here
Format is not a remote action; you can wipe (factory reset) but not format.
Restart the device
Why this is correct
Restart is a supported remote action.
Related concept
Read the scenario before looking for a memorised answer.
Sync the device
Why this is correct
Sync is a standard remote action to force policy check-in.
Related concept
Read the scenario before looking for a memorised answer.
Install a printer driver
Why it's wrong here
Printer driver installation is not a remote action.
Change BIOS settings
Why it's wrong here
BIOS settings cannot be changed remotely via Intune.
Common exam traps
The trap here is that candidates may confuse Intune's remote actions with full remote control capabilities (like SCCM's remote tools) and assume actions like formatting or driver installation are possible, when in fact Intune only supports a limited set of non-destructive management actions such as restart, sync, wipe, and retire.
Detailed technical explanation
The 'Restart' action sends a command via the Intune management extension (IME) to the Windows device, which triggers a system reboot using the ExitWindowsEx API with the EWX_REBOOT flag. The 'Sync' action forces the device to check in with the Intune service immediately, bypassing the default 8-hour check-in interval, and is critical for applying policy changes or compliance updates in real-time scenarios like troubleshooting or rapid deployment.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: Restart the device — Option B is correct because the Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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