MD-102 Manage and maintain devices Practice Question
Which TWO troubleshooting steps should you take when a Windows 11 device fails to enroll in Intune with error code 0x80180014?
⚠ Common exam trap
It's easy for candidates to assume error 0x80180014 is a licensing or compliance issue, but Microsoft specifically uses this error code to signal a duplicate or conflicting MDM enrollment, not a missing license or policy misconfiguration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check if the device is already enrolled in another MDM provider.
Error code 0x80180014 typically indicates that the device is already enrolled with another MDM provider, such as Microsoft Configuration Manager (with co-management) or a third-party MDM like VMware Workspace ONE. Intune enforces a single-MDM enrollment policy per device; if a prior MDM enrollment is detected, the new enrollment attempt fails. Checking for existing MDM enrollment is therefore the correct first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ensure that the device is in the correct enrollment profile group.
Why it's wrong here
Enrollment profile is for automatic enrollment, not for this error.
- ✗
Recreate the device compliance policy.
Why it's wrong here
Compliance policy is not related to enrollment.
- ✓
Check if the device is already enrolled in another MDM provider.
Why this is correct
Device might be already enrolled elsewhere.
- ✓
Verify that the user has an appropriate Intune license assigned.
Why this is correct
User needs an Intune license.
- ✗
Check if the device has TPM 2.0 enabled.
Why it's wrong here
TPM is not related to this error.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Configuration Manager
Configuration Manager is a systems management tool by Microsoft that helps IT administrators deploy software, enforce security policies, and manage devices across an organization.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.