MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune to manage Windows 10 and Windows 11 devices. Users report that after a recent update, their devices are stuck at the login screen and cannot access corporate resources. You suspect a configuration conflict. Which action should you take first to restore device functionality without affecting other settings?
⚠ Common exam trap
Many candidates choose 'Reset devices remotely' or 'Selective wipe' as a quick fix, not realizing that these are destructive actions that should be reserved for security breaches or device retirement, not for resolving configuration conflicts that can be isolated and tested.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Test and remediate feature to apply a temporary configuration to a subset of devices.
The correct first action is to use the 'Test and remediate' feature in Intune, which allows you to apply a temporary configuration to a test group of devices to identify and resolve conflicts without affecting the broader device population. This approach isolates the issue, preserves existing settings, and provides a controlled rollback if needed, aligning with best practices for troubleshooting configuration conflicts in Intune-managed Windows devices.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a new device configuration profile that overrides the conflicting settings.
Why it's wrong here
Creating a new profile might override but could also cause conflicts and is not the first step; testing is safer.
- ✓
Use the Test and remediate feature to apply a temporary configuration to a subset of devices.
Why this is correct
This approach allows you to test and resolve configuration conflicts without affecting all devices, preserving existing settings and enabling a controlled rollback.
- ✗
Reset the devices remotely using Intune.
Why it's wrong here
Resetting devices is a destructive action that should be reserved for more severe issues, not configuration conflicts.
- ✗
Perform a selective wipe on the affected devices.
Why it's wrong here
A selective wipe removes corporate data but does not resolve configuration conflicts and is overly disruptive.
Visual reference
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.